Nicole was attentive and engaged despite having to adjust
to a new computer system. Everything was explained, Nicole is very thorough, and I accomplished what I wanted to do. I did have to wait for my car
to a new computer system. Everything was explained, Nicole is very thorough, and I accomplished what I wanted to do. I did have to wait for my car about 2 hours, and I am not sure that is common for the oil change and basic service I had done. However, I was able to make the appointment and get it done all on the same day, so that was great. The one other thing is that the mechanic recommended additional services that I could not afford to get done at that time. I did ask if I was going to get the paperwork that showed the individual services that were recommended, as well as the cost for each, and I was told I would. However, the list I got when I paid did not include the prices for the suggested repairs. Nicole said that it was sent to my email, and if I did not get it, to let her know. But again, the email I received did not include the prices that she showed me while I was waiting for my car. I did send an email to Nicole asking again for the price list but have not yet gotten it. But I am still hoping to get it. Nicole is usually very efficient.
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by LRUSH57
Verified Customer
Verified Customer
Dec 18, 2023 -
Lester Glenn Subaru responded
Hi LRUSH57,
Thank you for sharing your feedback! We appreciate your detailed review and the acknowledgment of Nicole's attentiveness and engagement! We apologize for any inconvenience regarding the missing price list for suggested repairs, but we are glad you have received it now! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out!
Happy Driving,
The Lester Glenn Subaru Team
Thay took me right that day and took care of all my needs
on the SUV
on the SUV
More
by BACKFOOT2
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Keith Conroy
Dec 11, 2023 -
Lester Glenn Subaru responded
Hi BACKFOOT2,
Thank you for your positive feedback! We're glad to hear that we were able to accommodate you right away and take care of all your needs on the SUV! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your trust in us, and we look forward to serving you again!
Happy Driving,
The Lester Glenn Subaru Team
All employees are extremely helpful, knowledgeable and
friendly. They always address all of my concerns.
friendly. They always address all of my concerns.
More
by WOOMS142
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2023 -
Lester Glenn Subaru responded
Hi WOOMS142,
Thank you for your positive feedback! We're thrilled to hear that our team is extremely helpful, knowledgeable, and friendly and that we addressed all of your concerns! Providing excellent service is what we aim for, and we're glad we could meet your expectations. If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your trust in us, and we look forward to serving you again!
Happy Driving,
The Lester Glenn Subaru Team
Nicole always makes service stress free because she is
very informed and can answer all my concerns to keep my beautiful 100,000 mile , ten year, outback running new.
very informed and can answer all my concerns to keep my beautiful 100,000 mile , ten year, outback running new.
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by KZ100079
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2023 -
Lester Glenn Subaru responded
Hi KZ100079,
Thank you for your positive feedback! We're delighted to hear that Nicole makes your service experience stress-free by being well-informed and addressing all your concerns! It's wonderful that she helps keep your beautiful 100,000-mile, ten-year Outback running like new! If there's anything else you'd like to share or if you have more feedback in the future, feel free to reach out! We're here for you, and we appreciate your trust in us!
Happy Driving,
The Lester Glenn Subaru Team
Everything went very well.
Nicole was very helpful and I was very pleased with the whole experience
Nicole was very helpful and I was very pleased with the whole experience
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by FRANKDZINCIELEWSKI
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2023 -
Lester Glenn Subaru responded
Hi Frankdzincielewski,
Thank you for your positive feedback! We're pleased to hear that everything went very well and that Nicole was very helpful! Your satisfaction with the whole experience is important to us! If there's anything else you'd like to share or if you have more feedback in the future, feel free to reach out! We're here for you, and we appreciate your trust in us!
Happy Driving,
The Lester Glenn Subaru Team
Everything went smoothly and personnel very friendly and
helpful if I needed to ask. a question.
helpful if I needed to ask. a question.
More
by FCAV
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2023 -
Lester Glenn Subaru responded
Hi FCAV,
Thank you for sharing your positive experience! We're delighted to hear that everything went smoothly and that our personnel were friendly and helpful! If you have any more feedback to share or if there's anything else we can assist you with, please feel free to reach out! We're here for you, and we appreciate your trust in us!
Happy Driving,
The Lester Glenn Subaru Team
I would like to thank Mike Boczkus and Mario Markou on
making my 7th and 8th Subaru in my family. Your service Dept. Keith Conroy and Nicole Damiano have been wonderful and informative. Great Job Lester G
making my 7th and 8th Subaru in my family. Your service Dept. Keith Conroy and Nicole Damiano have been wonderful and informative. Great Job Lester Glenn Subaru Team!!
More
by CHENPDCM
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2023 -
Lester Glenn Subaru responded
Hi CHENPDCM,
Wow, seven and eight Subarus in the family - that's impressive! Thanks a ton for choosing us and for recognizing Mike, Mario, Keith, and Nicole! We're thrilled to have provided wonderful and informative service to your family. If there's anything else we can do for you, just let us know! Here's to many more happy miles with your Subarus!
Happy Driving,
The Lester Glenn Subaru Team
We appreciated the timely turnaround on our oil change
and the courtesy of our technician.
and the courtesy of our technician.
More
by kkarol1013
Verified Customer
Verified Customer
Service Price Transparency
Nov 27, 2023 -
Lester Glenn Subaru responded
Hi kkarol1013,
Thank you for sharing your feedback! We're glad to hear that you appreciated the timely turnaround on your oil change and the courtesy of your technician! If there's anything else you need or want to share, feel free to reach out!
Happy Driving,
The Lester Glenn Subaru Team
Service was excellent.
Work was completed on time. Was greeted with a smile. New coffee machine was appreciated.
Work was completed on time. Was greeted with a smile. New coffee machine was appreciated.
More
by deebee429
Verified Customer
Verified Customer
Service Price Transparency
Nov 27, 2023 -
Lester Glenn Subaru responded
Hi deebee429,
Thank you for sharing your positive experience! We're glad to hear that the service was excellent, completed on time and that you were greeted with a smile! It's also great to know that the new coffee machine was appreciated! If there's anything else you need or want to share, feel free to reach out!
Happy Driving,
The Lester Glenn Subaru Team
Staff members are knowledgeable and friendly.
Facility is nice and clean. We also got a chance to walk around and see the new Subarus
Facility is nice and clean. We also got a chance to walk around and see the new Subarus
More
by BRIANBONNER235
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2023 -
Lester Glenn Subaru responded
Hi BRIANBONNER235,
Thank you for your positive feedback! We're glad to hear that our team was knowledgeable and friendly and that you enjoyed the nice and clean facility. It's great that you had the opportunity to explore the new Subarus. If there's anything more you'd like to share or if you have further comments, feel free to let us know!
Happy Driving,
The Lester Glenn Subaru Team
Nov 22, 2023 -
BRIANBONNER235 responded
Thank you
May 17, 2024 -
BRIANBONNER235 responded
You’re welcome. Keep up the good work .
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