Nils Sandstrom | Page 13

J H Barkau & Sons Cedarville responded

Hello Daniel, We are sorry that this happened and after review, we are hoping that we can work through this and be able to move forward. Deposits are refundable if you don’t take the vehicle, there must have been a misunderstanding, we are not going to keep your money for a no-sale. The vehicle in question was sold as was discussed with you that there was interest in the vehicle. After the vehicle had been sold we have been trying to get in contact with you from our sales representative Nils. He is ready to go over this information as again we will not hold your money if there is not a sale. Please reach out to discuss this further if you would like to come in contact with our team and we would also be more than happy to find you something else!

J H Barkau & Sons Cedarville responded

That's music to our ears! We strive for excellence at Barkau's, and hearing you love everything from the car itself to the customer service makes our day.

J H Barkau & Sons Cedarville responded

Now that's what we call a win-win! Sometimes you just walk in for a browse and fate has other plans. Thrilled to hear the car you saw online translated perfectly to an amazing test drive. Sounds like Nils is a master matchmaker – first car, perfect fit! Huge kudos to him for making the buying process so easy and stress-free. That same-day drive-off feeling is unbeatable! Thanks for choosing Barkau's, and a big thanks to Nils for making it such a smooth experience!

J H Barkau & Sons Cedarville responded

Fantastic to hear, and congratulations on your new car! We appreciate you taking the time to review your experience. It sounds like our team did a great job understanding your needs and finding the perfect vehicle for you. We take pride in our customer service, and your feedback lets us know we're on the right track. Enjoy your new car and all the exciting adventures it will take you on!

J H Barkau & Sons Cedarville responded

Hey thanks a bunch for the kind words! We here at Barkau's appreciate the business, and it's always a pleasure working with fellow car folks too. Nils is definitely a top-notch salesman, glad you had a good experience with him! If you ever need anything in the future, don't be a stranger!

J H Barkau & Sons Cedarville responded

We're thrilled to hear that your first car-buying experience was filled with helpful explanations and support! It can be a little intimidating as a first-time owner, so it means the world to know our team helped you feel informed and confident in your purchase. Congrats on becoming a car owner, and we hope you enjoy many happy journeys!

Nadeane responded

Thanks to Nils and the rest of the team for a wonderful experience at Barkau Automotive !

J H Barkau & Sons Cedarville responded

Now that's what you call going the extra mile (or several hundred)! We appreciate you taking the time to review your experience and highlight the smooth process. Thanks for letting us know Tom provided a friendly welcome and Nils accurately described the car. We're happy to hear everything went smoothly and exceeded your expectations. Definitely recommend us, you say? We'll take that! Thanks again for your business and for spreading the word about J.H. Barkau and Sons!

J H Barkau & Sons Cedarville responded

That's fantastic to hear! We strive to provide a positive and helpful experience for all our customers, and it sounds like Nils and the entire team delivered! We're especially happy to hear they offered you a fair price on your trade-in and had the perfect vehicle to meet your needs. A big thanks for the shout-out to Scout too – we're sure they appreciate the warm welcome to the team! We truly appreciate your business and are thrilled you had a great experience. Please don't hesitate to recommend us to friends and family, and we hope to see you again in the future!

J H Barkau & Sons Cedarville responded

Congrats on the new truck! We're so happy to hear you love it and that it drives great. Nils is definitely a pro at finding the perfect fit, and it sounds like he took the time to show you a variety of options. Having a wide selection is important to us, so we're glad it helped you find the right truck for you. Thanks for the awesome review, and we hope to see you again down the road!