"Great Buying Experience Until the End"
Purchased a CPO 370Z two days ago. The buying experience with Senior Sales Consultant Norbert Rivera could not have been better. He accompanied me on an extended test drive and, the next morning, picked me up at home half an hour from the dealership to take me to take possession of the car. Norbert gets 6 stars, and the other people in the dealership were friendly and helpful.
Until the signing of the final paperwork with Business Manager Matthew Manuele. There was nothing complicated here. The price and the final punch list had already been agreed to, and I was paying cash. The problem arose when Matt started pushing an expensive extended warranty. His approach was an obsolete hard sell approach, and he very definitely did not want me to go home and think about whether I found it worth while. I finally had to tell him "back off," and when he didn't I simply said "No!" In the end he apologized and I accepted his apology, but that did not do much to remove the sour taste he'd created.
"Excellent sales consultant "
I came into Bruce Bennett just to have a look at the 2018 crossover suvs. Grateful to have encountered Norbert Rivera, Sr sales consultant. We looked, test drove, crunched numbers and I made a decision I had no intention of making today. He made the entire experience a pleasure. No pressure and no sales gimmicks. I’m driving out of here today in a beautiful new Murano and I couldn’t be happier. A big thanks to Norbert!!