Norm Faller
Norm Faller at Capistrano Volkswagen

Norm Faller | Page 2

Service Manager

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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4.2
38 Reviews

Languages Spoken

English English

4.2

38 Reviews

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38 Reviews of Norm Faller

September 25, 2025

Dealership Rating
Employee Rating

It’s clean and professional workers they give you a ride home and pick you up More

by LMELKONLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Oct 01, 2025

Capistrano Volkswagen responded

Thank you for your review!

September 13, 2025

Dealership Rating
Employee Rating

The dealership was very professional staff people got me my appointment time. People are nice. Have a Starbucks coffee which is nice. More

by irina_karavay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Sep 17, 2025

Capistrano Volkswagen responded

Thank you for your review!

August 29, 2025

Dealership Rating
Employee Rating

Everyone so pleasant. They really work to get you in and out on time . They let you know up front the costs. More

by Nszymkow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Sep 17, 2025

Capistrano Volkswagen responded

Thank you for your review!

July 13, 2025

Dealership Rating
Employee Rating

Very pleasant and helpful. I enjoy the video to see what was being done. Thanks More

by ellen10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Jul 16, 2025

Capistrano Volkswagen responded

Thank you for your review!

June 22, 2025

Dealership Rating
Employee Rating

Dishonest service—they will overcharge you into the thousands of dollars for service and parts that aren’t needed. Workmanship is very poor and staff is incompetent. Work is never completed on time and More

by VW owner
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Cory Goodman, Brad Johnson

Jun 25, 2025

Capistrano Volkswagen responded

Thank you for taking the time to tell us about your experience. We sincerely apologize we did not meet your expectations and have looped our management team in on your review. We were not able to locate your appointment based on the information provided. If you would be so kind as to email us your first and last name, and any additional details you would like to provide, to customerservice@capovwmazda.com, we would appreciate it. Thank you, Capistrano Volkswagen

June 20, 2025

Dealership Rating
Employee Rating

Very pleased with everything Easy to get appointments very friendly and helpful. I will continue using for my next setvice More

by SRESHOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Jun 23, 2025

Capistrano Volkswagen responded

We appreciate you taking the time to leave a review!

June 18, 2025

Dealership Rating
Employee Rating

Best dealership ever! Everyone is so nice and professional. Many employees have been there for a really long time, which tells you what a great company it is to work for a More

by Nick
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 23, 2025

Capistrano Volkswagen responded

Thank you for your review!

May 27, 2025

Dealership Rating
Employee Rating

good an on time service why they are not charging the ID4a while they keep the car More

by moekazem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Stieber, Joey Robustelli

May 27, 2025

Capistrano Volkswagen responded

Thank you for your review!

May 25, 2025

Dealership Rating
Employee Rating

Very good honest dealer bought two cars from them and serviced them all the time since nee More

by JCHRISTENSEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

May 27, 2025

Capistrano Volkswagen responded

We appreciate you taking the time to leave a great review!

May 20, 2025

Dealership Rating
Employee Rating

The customer service team was very not helpful because they didn’t want to do my service because my car had very low mileage in it and it wasn’t time for service.. More

by MISSIONEROOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brad Johnson

May 21, 2025

Capistrano Volkswagen responded

We apologize that our service team was not helpful and you were not able to get your service completed. Based on the information given, I was not able to locate your information in our system. We would like to look into this situation further, can you please email us at customerservice@capovwmazda.com and provide your first and last name or phone number? Thank you, Capistrano Volkswagen

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