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Norm Rosen
Norm Rosen at Earnhardt Hyundai North Scottsdale

Norm Rosen

Service Advisor

Earnhardt Hyundai North Scottsdale

8445 E Frank Lloyd Wright Blvd.
Scottsdale, AZ 85260

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5.0
86 Reviews
5.0

86 Reviews

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86 Reviews of Norm Rosen

May 23, 2025

Dealership Rating
Employee Rating

We had our previous Tucson hybrid serviced at Earnhardt and worked with Norm so when we were ready to check for another vehicle we visited Earnhardt. We visited twice without anyone making contact with us More

by jb0426hawkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aamir Khan , Kyle in Finance and Austin

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May 27, 2025

Earnhardt Hyundai North Scottsdale responded

We appreciate you giving us another chance and we're happy to see Aamir stepped up and helped get you into the vehicle you deserved. Thank you for choosing us for your vehicle needs. We hope you're enjoying your new ride thus far. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

March 27, 2025

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Employee Rating

Professional, courteous and dedicated to customer satisfaction. They solved a mechanical problem on my 2022 Elantra N quickly and competently. I would certainly recommend them to others! More

by dagans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The mechanic who located and fixed the problem. Ask Norm who that was.

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Mar 28, 2025

Earnhardt Hyundai North Scottsdale responded

We’re thrilled to hear about your positive experience and that we could resolve the issue with your Elantra N efficiently. Your recommendation means a lot to us! We look forward to assisting you again in the future. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

December 06, 2024

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Employee Rating

Had my wife's car in for service. Norm's always on top of it. Smooth and quick service. More

by CarRaider78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2024

Earnhardt Hyundai North Scottsdale responded

Thanks for the great feedback! We're glad to hear that you and your wife had a smooth experience with Norm. Your satisfaction means a lot to us, and we look forward to serving you again! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

October 29, 2024

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Employee Rating

Facility upgrade and scheduling module has put North Scottsdale Hyundai/ Genesis back on top. Also, team works together to assure world class customer service….no cracks to fall in here. More

by Brutus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2024

Earnhardt Hyundai North Scottsdale responded

Brutus, thank you for your fantastic review! We're thrilled to hear that our upgrades and team efforts have made a positive impact. We’re committed to providing world-class service and appreciate your support in helping us stay at the top! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

October 17, 2024

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Employee Rating

Norm was great - he followed up to let me know when my car would be ready and did a great job More

by Nhc8811
Recommend Dealer
Yes
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Oct 17, 2024

Earnhardt Hyundai North Scottsdale responded

Thank you for sharing your excellent rating! We're lucky to have a great team! Don't hesitate to reach out if there's anything else we can assist with! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

June 10, 2024

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Employee Rating

A/c went out- an emergency in AZ in the summer. Norm got me in promptly for a/c repair combined with regular service. All seems to be working well now. Excellent, responsive service. More

by william.dixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2024

Earnhardt Hyundai North Scottsdale responded

william.dixon, thank you for sharing your positive experience with our services! We understand how crucial it is to have a functioning A/C in AZ summers. We're glad Norm was able to promptly assist you with the repair and regular service. Please don't hesitate to reach out if you need anything else. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

June 03, 2024

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Employee Rating

Had service appointment this week. As usual everything was done as needed. Norm took care of me and it's always great to work with him. It's the only place I go! More

by bluesgirl520
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2024

Earnhardt Hyundai North Scottsdale responded

Hi bluesgirl520, thank you for sharing your positive experience with us! We're thrilled to hear that Norm took great care of you during your service appointment. We appreciate your loyalty and look forward to serving you again in the future. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

May 18, 2024

Dealership Rating
Employee Rating

Excellent facility, great service. As always, kudos to Norm Rosen, top service adviser. Thank you. More

by uncle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 20, 2024

Earnhardt Hyundai North Scottsdale responded

Thank you, uncle, for sharing your positive experience with us! We're thrilled to hear that you had a great visit and that Norm provided top-notch service. We appreciate your kind words and look forward to welcoming you back in the future. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

April 20, 2024

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Employee Rating

Norm my service advidor was great and explained all of the service items are very clearly. More

by dheymann3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 22, 2024

Earnhardt Hyundai North Scottsdale responded

Hi Dheymann, thank you for taking the time to share your feedback! We're thrilled to hear that Norm provided you with excellent service and made sure everything was explained clearly. We appreciate your kind words and look forward to serving you again in the future. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

March 09, 2024

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Employee Rating

Good service! On time and was pretty quick for the once over they give the car. Norm was great and I’d recommend him to anyone. More

by Ted
Recommend Dealer
Yes
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Mar 11, 2024

Earnhardt Hyundai North Scottsdale responded

Hi Ted! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Norm provided you with great service and that you were satisfied with the quick service. We truly appreciate your recommendation. We look forward to serving you again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

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