Norm Rosen | Page 9

Professional Drew is a real professional who treated us with respect. There was no bull during our negotiation and he did everything possible to give us just what Drew is a real professional who treated us with respect. There was no bull during our negotiation and he did everything possible to give us just what we wanted. More

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Great customer service We (my husband and I) initially got our certificate with True Car and was assigned to Tristan. When we came in we asked for Tristan and waited for abo We (my husband and I) initially got our certificate with True Car and was assigned to Tristan. When we came in we asked for Tristan and waited for about 10 minutes before asking for him again. That's when they sent Drew over instead. Drew has a good sense of humor, if you like that you will like him. We already knew which car we wanted, so we just needed to test drive it and make sure we worked out the numbers for the trade and new car payment. As everyone knows you won't get what you want for a car when you trade it in, but it makes it hassle free. It was about what we expected. We worked out a fair deal and Drew was very patient with us. After that, we worked with Ian for the financing portion. He also has a sense of humor. Again, you have to like that sort of thing, which worked for us. We felt Drew and Ian were very professional and took care of all of our questions and concerns. The only downfall was that the Navigation system wasn't working, so I had to bring my car back in on Monday. I was told to speak with Norm, since Drew wasn't there. Norm tried to get me a rental car, since they weren't sure how long it would take. They ended up loaning me one of their cars, since a rental wasn't available. They were very accommodating. It only took them two hours to figure out the issue, which was very minor. The manager made sure he took care of me and when I saw Ian he greeted me like I was a friend. Drew called me to follow up on everything when he returned the next day. He offered to show me the navigation system. I appreciated it, but said we would manage. It was great customer service and I will return if I should get another Hyundai in a few years. More

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Top Notch Service! The guys in the service dept are awesome! I get in and out of there so quickly. The waiting area is comfortable and clean. Norm has been my service The guys in the service dept are awesome! I get in and out of there so quickly. The waiting area is comfortable and clean. Norm has been my service advisor twice, and he is always so detailed about everything. I always feel like they are going to do what's best for me. More

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EXCELLENT SALES SUPPORT by Gary Baker Gary Baker was our sales associate. We dealt with Gary. He got us the right price Not too much negotiations with the manager, but when i needed t Gary Baker was our sales associate. We dealt with Gary. He got us the right price Not too much negotiations with the manager, but when i needed to he came thru without too much hassle. Gary was persistent in finding us the right car and verifying the details of the car even after we agreed on the price. His follow up was excellent. We would have saved a little money and bought from another dealer across town if it wasn't for Gary's excellent support. More

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WORKING WITH BILL JOHNSON AND THE OTHER EARNHARDT N SCOTTSDALE TEAM WAS A VERY SATISFYING EXPERIENCE AS USUAL. WE WILL CONTINUE TO BUY OUR VEHICLES AND GET SERVICE AT THAT DEAL AND THE OTHER EARNHARDT N SCOTTSDALE TEAM WAS A VERY SATISFYING EXPERIENCE AS USUAL. WE WILL CONTINUE TO BUY OUR VEHICLES AND GET SERVICE AT THAT DEALERSHIP EVEN THOUGH WE ARE LOCATED ABOUT 50 MILES AWAY FROM THEIR LOCATION. More

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A Pleasant & Friendly Sales Experience If you want a no hassle, enjoyable car buying experience where the Sales rep actually helps you find the exact specifications for the car that you wan If you want a no hassle, enjoyable car buying experience where the Sales rep actually helps you find the exact specifications for the car that you want, I would highly recommend Earnhardt Hyundai in North Scottsdale. Kyle Frame is a knowledgable and friendly professional sales rep and made the whole experience from initial hand shake to making a deal a pleasure. I am very happy with my 2015 Sonata Limited! Thanks to Ian Parker for making the financing portion quick and easy. I also look forward to working with Norm Rosen for the vehicle's premium service plan. These folks do treat you like family. Go talk to them today! Vito J. Coletto Scottsdale, AZ More

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Great Dealership This dealership is such a nice place to do business! The amenities are amazing and the staff very friendly! I left with a deal that I felt very good This dealership is such a nice place to do business! The amenities are amazing and the staff very friendly! I left with a deal that I felt very good about! More

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First Class Experience! I was so impressed, not just with the new car but the level of excellence and care afforded to me by Drew, Jimmy, Erin, Norm and Ian. I would not hesi I was so impressed, not just with the new car but the level of excellence and care afforded to me by Drew, Jimmy, Erin, Norm and Ian. I would not hesitate to purchase another vehicle at Earnhardt and I highly recommend them to others. They listen to the customer! More

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Sales and Service Review Ii have been dealing with Earnhardt Hyundai for several years and am so pleased that when I contemplated a new car I did not think of going anywhere e Ii have been dealing with Earnhardt Hyundai for several years and am so pleased that when I contemplated a new car I did not think of going anywhere else. I have always used Bill Johnson as my sales person and found him to be trustworthy, honest and have my best interests at heart. I recommend Bill every chance I get. My service department experience is a little different. Norm is a good service person but is not a great communicator. I often have to seek someone else out to find out what was done to my auto. David Macht usually has come to the rescue. I think that Norm is hasseled and sometimes gets overwhelmed. In general this is a great dealership and "that ain't no Bull". I have some reservations about the finance department and have asked to speak to the manager but have not received a call back. I also sent him an e-mail. Thank you for the opportunity to express my views. I hope this gets read somewhere and not filed in the great circular file. More

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It was a pleasure to do business with John. Deal took a bit longer than expected but the results were good. Will definitely recommend this dealership. bit longer than expected but the results were good. Will definitely recommend this dealership. More

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