Norm Rosen | Page 4

I’m not sure how this dealership has good reviews. I’ve been going here for 4 years on and off with 2 cars. Some average experiences, most unacceptable. They are difficult to reach by phone. Appointme I’ve been going here for 4 years on and off with 2 cars. Some average experiences, most unacceptable. They are difficult to reach by phone. Appointments take long. They did a poor job diagnosing a clicking sound. One time their major service estimate was way off, and I didn’t find out until after the work was done. One time on a leased car that needed a new pump- well it took them 2 weeks! The worst thing was they denied to give us a rental until we got our contract and told them it is required. Ricardo is the worst person we have had, then Norm, then Kelly. They routinely keep cars overnight for things that are easily done same day-for instance, to check a sensor I made an early AM appt and they said it may take 2 days. At this point we are going to drive farther to have good, courteous service. So happy to be done with Earnhardt. More

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They always exceed your expectations. Ben Girard is as good as they come. He's friendly, prepared, knowledgeable and gets the job done. No surprises and in 10 years and multiple cars they Ben Girard is as good as they come. He's friendly, prepared, knowledgeable and gets the job done. No surprises and in 10 years and multiple cars they have NEVER suggested work that wasn't needed like so many other dealerships! Trust is their greatest asset! More

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Norm was good to deal with, friendly, efficient and professional. The customer waiting area was clean and comfortable. professional. The customer waiting area was clean and comfortable. More

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All the staff are excellent. They are competent, knowledgeable effective at solving any customer issues. All of the staff that I had engagement with, have been with the Company They are competent, knowledgeable effective at solving any customer issues. All of the staff that I had engagement with, have been with the Company a long time. I highly recommend this dealership. More

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Service Dept is excellent: terrific service by Service Advisors: Norm Rosen & Ricardo Garcia AND Service Dept Mgr: Mike Southern Advisors: Norm Rosen & Ricardo Garcia AND Service Dept Mgr: Mike Southern More

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Everything was straightforward and above board. What they said they would do, they did. Norm in service was accommodating and professional. Mike (service mgr.), went overboard to make things right. What they said they would do, they did. Norm in service was accommodating and professional. Mike (service mgr.), went overboard to make things right. They are definitely geared toward the customer. More

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Honest Service Center This store never pushes parts or service you don't need. This is a big deal in todays competitive world. Your service writer and manager are there to This store never pushes parts or service you don't need. This is a big deal in todays competitive world. Your service writer and manager are there to care for you and your vehicle. More

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Great service Very happy with service at this dealership. Norm is a very professional service rep.... friendly and helpful. Always explains in detail what needs to Very happy with service at this dealership. Norm is a very professional service rep.... friendly and helpful. Always explains in detail what needs to be done and how much it will cost. More

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Norm is always polite and professional! He is helpful and has a smile on his face! He explains services needed and upcoming services as well! has a smile on his face! He explains services needed and upcoming services as well! More

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I have been a customer of Earnhardt North Scottsdale Hyundai since they opened. I have never been disappointed. Norm Rosen is the best service advisor I have had in over 50 years of car ownership. Tony Hyundai since they opened. I have never been disappointed. Norm Rosen is the best service advisor I have had in over 50 years of car ownership. Tony Femiano is great to deal with. I have bought my last 4 cars with him and plan on another soon. More

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