Mike Smith Ph.D

Mike Smith and Nazy Helmy lead and manage the Complimentary Valet Service program which is second to none, The scheduling, service, pickup and delivery have been superb over the past 2 1/2 years Complimentary Valet Service program which is second to none, The scheduling, service, pickup and delivery have been superb over the past 2 1/2 years.. More

Helpful 0

Report | Print

Wouldn’t recommend I don’t really like reviewing things, especially when it’s negative, but I am completely unsatisfied with my purchase from this dealer. I bought a use I don’t really like reviewing things, especially when it’s negative, but I am completely unsatisfied with my purchase from this dealer. I bought a used car a few weeks ago. Yes I understand, it’s a used car, but the condition of this car is seriously unacceptable. When I test drove the car, I immediately noticed the strong cigarette smell left from previous owner. Being a non smoker, I was very concerned. The sales man was confident the smell would be taken care of by the time I came back in to pick up the car. Sure enough, the day I came to pick up the car, the smell was still there and stronger than ever. At this point, I have spent near $100 on trying to fix the smell myself. I have also taken the car to the dealer 3 times, sat there for hours, and still no luck on getting the smell out of the vehicle. I am not sure what method they are using to take care of this smell, but it isn’t working. Not only was I sold a car that reeks of dusty cigarette smoke, less than 3 weeks after buying, one of the tires exploded on the 101 because it was so worn out. Never in my life have I heard of someone having to buy all new tires for a car they just purchased. Along with the smoke smell, and tires, the button on my shifter is broken and makes it hard for my to put car into drive and park. Being a woman, I feel as though I was taken advantage of and sold a xxx used car. I’ve bought better cars from buy here pay here lots. I really wish for once I could have a positive car buying experience. Never again will I purchase a car from this dealer. And I would highly suggest people stay away, or get someone who knows cars very well to do a detailed inspection before buying a car from these guys. More

Helpful 1

Report | Print

5 Star Experience! Jason Coburn (Service Advisor) displayed a true willingness to assist, and provided OUTSTANDING customer service! Jason accommodated a last minute sch Jason Coburn (Service Advisor) displayed a true willingness to assist, and provided OUTSTANDING customer service! Jason accommodated a last minute scheduling conflict to get our Sonata in for an oil change. In addition, he identified and corrected a recall campaign concern. The entire team at Earnhardt Hyundai-North Scottsdale are awesome!, especially Michael S., and Anthony F., who have always been great to us for many years!! More

Helpful 0

Report | Print

Great service This is my third purchase from this dealership. Jonathon Gorton was a pleasure to work with. Ian Parker was great in finance as well. Looking forward This is my third purchase from this dealership. Jonathon Gorton was a pleasure to work with. Ian Parker was great in finance as well. Looking forward to working with Michael Smith Concierge as well. More

by folgerdoug Verified Customer Verified Customer

Helpful 3

Report | Print

Great Experience This was probably the best experience we have had when purchasing a vehicle. Everything went smoothly, and all our questions were answered. Farid s This was probably the best experience we have had when purchasing a vehicle. Everything went smoothly, and all our questions were answered. Farid suggested we take the Genesis home overnight to be sure it fit in our garage. It sealed the deal!!! Everyone at the dealership made us feel welcome, answered our questions and all the different people we talked to transitioned very easily through the process. We would definitely recommend the dealership and the car to anyone we know who is thinking of buying a new car. More

by mmcarzoli Verified Customer Verified Customer

Helpful 0

Report | Print

Sales Manager is a Star Sales staff was friendly and knowledgeable, with the Manager, Jim Tonelli, personally involved to make sure the entire process was 4.0. It was obviou Sales staff was friendly and knowledgeable, with the Manager, Jim Tonelli, personally involved to make sure the entire process was 4.0. It was obvious to both my wife and me that this Sales Department is committed to high level customer service. Very impressive. More

by jpschear Verified Customer Verified Customer

Helpful 0

Report | Print

PURCHASE OF G90 HAD EXCELLENT EXPERIENCE IN BUYING OUR FIRST GENISIS. JULIAN FOLDES WAS PATIENT AND KNOWLEGEABLE. JAMES OROSCO ASSISTED THE SALE. I MET BEN GIRARD HAD EXCELLENT EXPERIENCE IN BUYING OUR FIRST GENISIS. JULIAN FOLDES WAS PATIENT AND KNOWLEGEABLE. JAMES OROSCO ASSISTED THE SALE. I MET BEN GIRARD IN SERVICE AND I'VE ALREADY HAD MICHAEL SMITH TO THE HOUSE TO ASSIST WITH INDOCTRINATION. THE COMPLEXITY OF THE G90 MAKES ME THINK I WILL SCHEDULE MICHAEL FOR A FOLLOW UP VISIT ALL WAS VERY PROFESSIONAL IN CLUDING THE DIRECT MAIL PIECES. WE ARE VERY PLEASED WITH OUR PURCHASE AND PROUD OF OUR NEW CAR More

by blsparks1 Verified Customer Verified Customer

Helpful 0

Report | Print

Happy New Customer and G90 Owner See previous review. Happy with process of trading in my car and buying a new car. Happy to recommend my salesman and entire staff I dealt with. See previous review. Happy with process of trading in my car and buying a new car. Happy to recommend my salesman and entire staff I dealt with. More

by 35sp Verified Customer Verified Customer

Helpful 1

Report | Print

Best car buying experience ever The whole car buying experience start to finish was a pleasureable, professional, knowedgeable and efficient process. I got the car I wanted, quickly The whole car buying experience start to finish was a pleasureable, professional, knowedgeable and efficient process. I got the car I wanted, quickly at the best price with the best service! More

by ssi.nancy Verified Customer Verified Customer

Helpful 1

Report | Print

Great buying experience Friendly, knowledgeable, professional and accommodating. An excellent buying experience. I have already referred a relative and friend both of whom e Friendly, knowledgeable, professional and accommodating. An excellent buying experience. I have already referred a relative and friend both of whom experienced the same excellent buying experience as I had. More

by faberanek Verified Customer Verified Customer

Helpful 0

Report | Print