Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 10

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
444 Reviews
4.4

444 Reviews

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444 Reviews of Norman Frantz

May 22, 2023

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Employee Rating

Excelente people , with attention a public , and calm! The best ! Another people’s on side their is terrible More

by BANDEIRA.KARINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oscar Vizcarra , Juan Diaz

May 23, 2023

Toyota of Coconut Creek responded

Thank you for the review! We appreciate your business and hope to see you back again at Al Hendrickson Toyota. Safe travels!

May 20, 2023

Dealership Rating
Employee Rating

Brought my car in for factory recall on the paint. Waited 3 weeeks for a response and Was told to go to another dealer . Word on f mouth is the best advertising … unless I hear from management… my More

by RJAYGOLF
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: HENRY DELGADO , Shedrick Anderson

May 31, 2023

Toyota of Coconut Creek responded

We're sorry to hear about the delay in our response time regarding your factory recall. We understand your frustration and apologize for any inconvenience this may have caused. We would like to make things right with you. Without your full name, I cannot locate your contact in our system, but please don't hesitate to reach out to me directly so we can assist with your concerns. Thank you. Norman Frantz - Service Manager - 954-545-6931

May 16, 2023

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Love my service writer Wilnord Charles, and all the other fine folks in the service dept! More

by photosbysusancc
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Chris Kulazidis

May 17, 2023

Toyota of Coconut Creek responded

Thank you for the review! We appreciate the kind feedback about Wilnord and hope to see you again at Al Hendrickson Toyota!

May 14, 2023

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I was provided with quick and efficient service. I will definitely be back for all my services. More

by alexisrivera22
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Recommend Dealer
Yes
May 15, 2023

Toyota of Coconut Creek responded

Thank you for the review! We appreciate your business and hope to see you back again at Al Hendrickson Toyota. Safe travels!

May 06, 2023

Dealership Rating
Employee Rating

Highly efficient and very well orchestrated. Excellent customer service. I look forward to working with them in a near future! More

by RONALD.SCHREURS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

May 08, 2023

Toyota of Coconut Creek responded

Ronald, it's our pleasure to deliver thorough and professional customer service! We also look forward to continuing our relationship with you at Al Hendrickson Toyota!

April 22, 2023

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My wife, my son and daughter-in-law and myself consider Norman Franz like family. We all feel in good hands with any Automotive problems or simple servicing needs. We have been with Al Sr., Al Jr. and Toy More

by rick.waldman
Service Price Transparency
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Recommend Dealer
Yes
Apr 24, 2023

Toyota of Coconut Creek responded

We are grateful to have you all as part of the Al Hendrickson Toyota family, Rick! It's wonderful to hear that Norman Franz has taken such great care of you all over the years. Thank you for trusting us with your automotive needs and for sharing your experience with the team.

April 20, 2023

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Employee Rating

Hendrickson Toyota is the best car dealer in Fort Lauderdale areas the people there are professional and caring treating everyone as a human being.More power to your Company .God Bless. More

by ymigrino49@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Apr 20, 2023

Toyota of Coconut Creek responded

We are so happy to see your kind words about our dealership. It means a lot to us that you felt cared for during your visit to Al Hendrickson Toyota. Thank you for your support!

April 11, 2023

Dealership Rating
Employee Rating

The load up job service man suckered me into buying a car battery that he told me was different than TrueStart and thats why I was paying 188.00 instead of 50 percent off on another TrueStart battery that I More

by PKEMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Apr 24, 2023

Toyota of Coconut Creek responded

I sincerely apologize for any confusion and miscommunication that took place during this experience. It's never our intention to mislead our customers, and I'm very sorry if your visit wasn't as seamless as we aim to deliver. I'd appreciate the opportunity to address this feedback and see if there's anything I can do to help. Please consider contacting me directly when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

Apr 26, 2023

PKEMEN responded

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April 10, 2023

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Employee Rating

My car is always completed on time and done right the 1st time. And my service advisor Klaus is great! More

by canes1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Daus , Dexter Marshall, Klaus Cobb

Apr 18, 2023

Toyota of Coconut Creek responded

It was our pleasure to complete your vehicle's service! Klaus and the Al Hendrickson Toyota team thank you for your business and wish you safe travels down the road!

April 05, 2023

Dealership Rating
Employee Rating

They put in the order that I had to rotate the tires and they did not, also they do not offer cleaning to the vehicle. More

by MASVABGUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Apr 18, 2023

Toyota of Coconut Creek responded

I am so sorry your recent service experience did not go as hoped with the lack of certain services being completed. Our goal is to deliver a smooth and seamless process as well as top-quality services for all of our customers, and it's very disappointing to learn that we've let you down this time. I will be sure to discuss your feedback with my team so that we may work towards improving our process going forward. If there is anything else you would like to add, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

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