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Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 11

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
446 Reviews
4.4

446 Reviews

Write a Review

446 Reviews of Norman Frantz

April 10, 2023

Dealership Rating
Employee Rating

My car is always completed on time and done right the 1st time. And my service advisor Klaus is great! More

by canes1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Daus , Dexter Marshall, Klaus Cobb

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Apr 18, 2023

Toyota of Coconut Creek responded

It was our pleasure to complete your vehicle's service! Klaus and the Al Hendrickson Toyota team thank you for your business and wish you safe travels down the road!

April 05, 2023

Dealership Rating
Employee Rating

They put in the order that I had to rotate the tires and they did not, also they do not offer cleaning to the vehicle. More

by MASVABGUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Apr 18, 2023

Toyota of Coconut Creek responded

I am so sorry your recent service experience did not go as hoped with the lack of certain services being completed. Our goal is to deliver a smooth and seamless process as well as top-quality services for all of our customers, and it's very disappointing to learn that we've let you down this time. I will be sure to discuss your feedback with my team so that we may work towards improving our process going forward. If there is anything else you would like to add, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 29, 2023

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Employee Rating

Michelle was awesome! !! Good communication, good follow through good service. I was in and out. The way it should be. Thank you Michelle!!!! More

by LAG1269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Print
Mar 29, 2023

Toyota of Coconut Creek responded

We are glad to hear that Michelle provided efficient and timely service! She will appreciate the shoutout! Thank you for this feedback, from your friends at Al Hendrickson Toyota.

March 26, 2023

Dealership Rating
Employee Rating

Thank you yet again for great service and fast work and fixing my scions issue !!! More

by BRII0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Daus, Courtney Gayle, Wesley Bonito

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Mar 27, 2023

Toyota of Coconut Creek responded

Thank you for the review! We appreciate your support and hope to see you back again at Al Hendrickson Toyota. Safe travels!

March 15, 2023

Dealership Rating
Employee Rating

This Toyota dealership is great. I'll be back for sure. Quality service out here More

by tylerhubbell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi, Klaus

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Mar 16, 2023

Toyota of Coconut Creek responded

Our entire team is always happy to help you out, Tyler! Thank you for supporting Al Hendrickson Toyota and we will see you next time!

March 02, 2023

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Employee Rating

It’s always an excellent experience and great customer service. The best dealership in South Florida. More

by WINONACORTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 03, 2023

Toyota of Coconut Creek responded

Thanks for the great review of Al Hendrickson Toyota, Winona. We are glad to have you as a client!

February 25, 2023

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Employee Rating

As a former employee and customer for the last 10 years have nothing but good things to say about the way I've been treated More

by 6GRAN1944
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erik Coxwell, HENRY DELGADO, Jarrett Elder Sr., Wesley Bonito, Wesner Larose, Oscar Vizcarra , Shedrick Anderson, Chris Kulazidis, Dexter Marshall

Print
Feb 27, 2023

Toyota of Coconut Creek responded

We are so grateful to have you as part of the Al Hendrickson Toyota family!

February 25, 2023

Dealership Rating
Employee Rating

As a former employee and customer for the past 10 years I have nothing but good things to say about the way I've been treated. More

by 6GRAN1944
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO, Wesley Bonito, Wesner Larose, Oscar Vizcarra , Shedrick Anderson, Chris Kulazidis, Dexter Marshall

Print
Feb 27, 2023

Toyota of Coconut Creek responded

Thank you so much for your continued support!

February 19, 2023

Dealership Rating
Employee Rating

What an amazing and organized dealerships this was! Wish we had one like this at home in Canada. The Service department was very friendly, helpful and quick to get us back on the road after someone s More

by BARBWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Klaus Cobb

Print
Feb 21, 2023

Toyota of Coconut Creek responded

This is great to hear! Thank you for your kind words regarding Klaus and our team. We appreciate your business and support and hope to continue business with you in the future. Until next time, safe travels from your friends at Al Hendrickson Toyota.

February 10, 2023

Dealership Rating
Employee Rating

Bad service, incompetent technicians that ultimately cost me an arm and a leg for errors made on their end More

by angesbishop
Service Price Transparency
Recommend Dealer
No
Print
Feb 11, 2023

Toyota of Coconut Creek responded

I'm very sorry we didn't leave a better impression during your visit. I would appreciate the opportunity to learn more about what transpired and see if there is anything I can do to help here. Please give me a call at your earliest convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

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