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Norman Frantz

Overview Reviews (446) Inventory (368)

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Norman Frantz

Norman Frantz | Page 19

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4

446 Reviews

Overview Reviews (446) Inventory (368)

4.4

446 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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446 Reviews of Norman Frantz

May 09, 2022

Dealership Rating

Employee Rating

Best dealership and service department. They are very honest and care about the overall experience They are very honest and care about the overall experience More

by Catherine

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 09, 2022 -

Toyota of Coconut Creek responded

Catherine, we are so glad you are satisfied with your experience! Thank you for the five-star review for Al Hendrickson Toyota, and we'll see you next time.

May 09, 2022

Dealership Rating

Employee Rating

Great dealership. Service is quick and prices are very competitive. Highly recommend Al Hendrickson Toyota Service is quick and prices are very competitive. Highly recommend Al Hendrickson Toyota More

by ALEJANDROFERNANDEZSR

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 09, 2022 -

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that Alejandro delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

May 01, 2022

Dealership Rating

Employee Rating

They were fast and kind with me. Even they had many cars before me but the agent was always attend Even they had many cars before me but the agent was always attend More

by NICOLAS.SOTOMAYOR13

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

May 02, 2022 -

Toyota of Coconut Creek responded

We're very pleased to hear about your seamless experience with the Al Hendrickson Toyota service team. Thanks for the five stars!

April 29, 2022

Dealership Rating

Employee Rating

I was in and out for an oil change. The folks were friendly and good at their j9bs. Thank you. The folks were friendly and good at their j9bs. Thank you. More

by REDRIVERII

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Apr 29, 2022 -

Toyota of Coconut Creek responded

It's our pleasure to assist you! Thank you for coming to Al Hendrickson Toyota for your oil change and taking time to commend our team. We wish you safe and happy driving!

April 28, 2022

Dealership Rating

Employee Rating

They always work with you and get u ready to go. Great services. And friendly Great services. And friendly More

by Nandalall Khailoo

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Apr 28, 2022 -

Toyota of Coconut Creek responded

Thanks, Nandalall, for reviewing Al Hendrickson Toyota! We are proud to have earned your five stars.

April 28, 2022

Dealership Rating

Employee Rating

Service was outstanding just as it is on every visit. Norman is absolutely the best as well as the entire staff Norman is absolutely the best as well as the entire staff More

by bert.cortes23

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Apr 28, 2022 -

Toyota of Coconut Creek responded

Bert, thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with Norman. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

April 24, 2022

Dealership Rating

Employee Rating

Customer service have an excelent service. Technicians always make a good car inspection. As the work is finished they call you asap Technicians always make a good car inspection. As the work is finished they call you asap More

by DOMMYNG

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: HENRY DELGADO

Apr 25, 2022 -

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 23, 2022

Dealership Rating

Employee Rating

Dealership is awesome. Entire staff is helpful and attentive. I would recommend them to everyone I know Entire staff is helpful and attentive. I would recommend them to everyone I know More

by bert.cortes23

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dexter Marshall

Apr 25, 2022 -

Toyota of Coconut Creek responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 22, 2022

Dealership Rating

Employee Rating

Its very good nice customer service they appreciate people for me it’s a good experience people for me it’s a good experience More

by DOUARDSONF94

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Apr 22, 2022 -

Toyota of Coconut Creek responded

Outstanding customer service is what we aim for every day! Thank you for the amazing review and for allowing Al Hendrickson Toyota to assist you. Drive safe!

April 21, 2022

Dealership Rating

Employee Rating

Been taking my cars (Camry and Sienna) to AH for the last 15 years, the reason for that is the Customer Svc I had received throughout the years, which is A+, Excellent. My new Svc rep Klaus Cobb picked up th 15 years, the reason for that is the Customer Svc I had received throughout the years, which is A+, Excellent. My new Svc rep Klaus Cobb picked up the same customer delight skills from Shedrick Anderson. Klaus is always paying attention to the small details. More

by ORLANDO.GONZALEZ.FL

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Klaus Cobb

Apr 21, 2022 -

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team over the years. Drive safely, and we will be sure to pass on the kind feedback to Klaus and Shedrick!

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