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Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 20

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
446 Reviews
4.4

446 Reviews

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446 Reviews of Norman Frantz

April 19, 2022

Dealership Rating
Employee Rating

The best dealership I’ve ever dealt with. scott and his entire team do an amazing job. I wouldn’t go anywhere else. More

by Catherine
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zeke Howes , Dexter Marshall, Scott Z

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Apr 19, 2022

Toyota of Coconut Creek responded

Catherine, thank you for the great review! We are so glad to hear that you had a successful experience working with Scott. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

April 15, 2022

Dealership Rating
Employee Rating

I service in Wednesday 4/13/22 then this morning 4/15/22 my car check engine light is o on.and I m work this morning I can bring back for them and so waste my time too More

by CHRISTY954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Josh

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Apr 28, 2022

Toyota of Coconut Creek responded

I am very sorry that your vehicle's check engine light has come back on. If we did not reset it, I apologize and would be glad to take a look. I understand this is frustrating, but your feedback will ensure we improve moving forward. In the meantime, please reach out to me when you have a chance. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 13, 2022

Dealership Rating
Employee Rating

Al Hendrickson Toyota service department strives to make each customer feel heard and taken care of. I am always satisfied with my service More

by Nicktoyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cobb, Klaus

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Apr 14, 2022

Toyota of Coconut Creek responded

Our customers are our priority, so we are thankful to see such a great review that reflects this. Thanks for leaving Al Hendrickson Toyota a five-star rating, and we'll see you back for your next service visit!

April 10, 2022

Dealership Rating
Employee Rating

The Best Toyota Dealership . .... been going there since the 1990's. Norman and the Service Staff are the best in servicing their Toyota customers. More

by rick.waldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Zuckerman

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Apr 10, 2022

Toyota of Coconut Creek responded

Rick - We are thrilled to see that Norman and the team have done an excellent job for you and kept you coming back to Al Hendrickson Toyota for your service needs. Thanks for your continued support and we'll see you next time!

Apr 10, 2022

Toyota of Coconut Creek responded

Rick - We are thrilled to see that Norman and the team have done an excellent job for you and kept you coming back to Al Hendrickson Toyota for your service needs. Thanks for your continued support and we'll see you next time!

April 06, 2022

Dealership Rating
Employee Rating

My first service on my 2022 highlander was a breeze and i wouldn’t take my car anywhere else . Fast easy accurate excellent service always !!!! More

by BRII0220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Daus, Courtney Gayle

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Apr 06, 2022

Toyota of Coconut Creek responded

We're so happy your 2022 Toyota Highlander's first maintenance visit was such a success! Thank you for the excellent feedback and for entrusting Al Hendrickson Toyota with the job - we wish you many safe miles till we see you again!

April 04, 2022

Dealership Rating
Employee Rating

Good services but needs faster maintenance work I like going to the dealership when I need my car work on More

by kedneralexis23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Apr 07, 2022

Toyota of Coconut Creek responded

Thank you for this review. We are always looking for ways to improve for our guests, and we appreciate you taking the time to share. I assure you that we will use this feedback to increase our efficiency in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

April 04, 2022

Dealership Rating
Employee Rating

I had my oil change and it was fast,they are really nice to customers. More

by hernandez972004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Apr 05, 2022

Toyota of Coconut Creek responded

It was our pleasure to assist you with your services! Thank you for taking your business to Al Hendrickson Toyota and for stopping by to leave a review. Drive safely!

March 30, 2022

Dealership Rating
Employee Rating

Thank you so much for your help and you kind words thank you have a great day More

by MARIECLAUDIEJEUNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz

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Mar 30, 2022

Toyota of Coconut Creek responded

It was our honor and privilege to serve you! Thank you for your words of gratitude - and see you next time!

March 23, 2022

Dealership Rating
Employee Rating

Everything good, excellent service and fantastic staff, I would recommend to family and friends always More

by nsanabrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Print
Mar 23, 2022

Toyota of Coconut Creek responded

It really makes our day to hear you have such complete confidence in the Al Hendrickson Toyota team. Thank you for the kind words and recommendation - we're honored to have your support!

March 23, 2022

Dealership Rating
Employee Rating

Amazing service really good experience……. nice and fast service the employees is really professional and efficient More

by JDESINORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Print
Mar 23, 2022

Toyota of Coconut Creek responded

It's excellent to know we're providing the exact type of service we strive for! Thank you for the feedback and for being an Al Hendrickson Toyota client!

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