Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 21

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

Contact Me
4.4
444 Reviews
4.4

444 Reviews

Write a Review

444 Reviews of Norman Frantz

March 20, 2022

Dealership Rating
Employee Rating

Try to complete the job as much as reasonable time. Representatives are friendly. Overall provide good service. More

by MRAHMAN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shedrick Anderson, Juan Diaz

Mar 21, 2022

Toyota of Coconut Creek responded

Thank you so much! It means a lot to hear that you're a satisfied customer and we truly appreciate you coming to Al Hendrickson Toyota for your auto needs. Safe driving!

March 19, 2022

Dealership Rating
Employee Rating

Excellent , on time and professional thanks thanks thanks thanks, this is ridiculous that we have to write 15 words… More

by ANNABELLASOLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Wesley Bonito , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Mar 21, 2022

Toyota of Coconut Creek responded

Annabella, thank you for taking the time to share your experience! We are so glad to hear that the Al Hendrickson Toyota team earned your five stars. Drive safely, and we hope to see you back again down the road!

March 16, 2022

Dealership Rating
Employee Rating

The service provided by Toyota of Coconut Creek is awesome. Klaus and Norman are an asset to this dealership. They are both very knowledgeable and provide excellent customer service. I am always confi More

by BECKFORD05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 16, 2022

Toyota of Coconut Creek responded

Thank you for the great review, Beck! We are thrilled to hear that you had such an outstanding service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

March 14, 2022

Dealership Rating
Employee Rating

Best in town no one else can compare to this dealership. the way they treat the customers are awesome More

by RESOTAMI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2022

Toyota of Coconut Creek responded

What a fantastic review! Thank you so much. All of us at Al Hendrickson Toyota appreciate your support.

March 09, 2022

Dealership Rating
Employee Rating

Al Hendrickson was attentive, fast, and efficient with determining the issue and resolved it quickly. It was fortunate that it just ended up being the fairly new battery that needed to be replaced which w More

by dwaite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Elder Sr.

Mar 09, 2022

Toyota of Coconut Creek responded

"Attentive, fast, and efficient" are words we love seeing in our customer's feedback. Thank you for the fabulous kudos. We look forward to seeing you at Al Hendrickson Toyota again next time!

March 08, 2022

Dealership Rating
Employee Rating

You guys are great,fantastic,easy to talk too And I will recommend family and friends . More

by yolanda10131998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Mar 08, 2022

Toyota of Coconut Creek responded

Thank you for the wonderful review! We appreciate the kind words about our team.

March 03, 2022

Dealership Rating
Employee Rating

I and my family used AL Hendrickson for years. Excellent and professional service. Thank you once again. More

by OXANA1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche , Chris Kulazidis, Fred Mohi

Mar 04, 2022

Toyota of Coconut Creek responded

We are so grateful for your years of business! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your experience with our team. We look forward to your next visit!

March 02, 2022

Dealership Rating
Employee Rating

I sat and waited 2 hrs and my car was still sitting and waiting to be serviced. I made a comment to Norman a mgr. and he finally got the ball rolling and after that it was 45 minutes. And this time they pu More

by CARON32459
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 18, 2022

Toyota of Coconut Creek responded

I am very sorry that your recent service experiences have fallen short of our usual standards. We strive to make each visit easy and efficient for our guests and we hope to have the opportunity to make you a happy customer in the future. In the meantime, please don't hesitate to reach out if we can be of further assistance. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 26, 2022

Dealership Rating
Employee Rating

Friendly. Great service. Enjoyable buying experience. Will definitely buy another vehicle from Al Hendrickson Toyota More

by RIZZOMELISSA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wesner Larose , Dexter Marshall

Feb 28, 2022

Toyota of Coconut Creek responded

Thank you for the great review, Melissa! We are so glad to hear that you found the right vehicle working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

February 26, 2022

Dealership Rating
Employee Rating

Al Hendrickson Toyota always makes me feel like a valued customer. I trust them to take care of my car. More

by q_jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shedrick Anderson, Klaus Cobb 5 stars

Feb 28, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you are confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back next time!

...
21
...

Dealership Inventory (708 Vehicles)

new 2026 Toyota Corolla car, priced at $32,347
2026 Toyota Corolla
new
Gray exterior
Automatic
Front-wheel Drive
used 2023 Toyota RAV4 Hybrid car
2023 Toyota RAV4 Hybrid
used
Silver Sky Metallic exterior
CVT
All-wheel Drive
used 2025 Toyota Corolla Cross car, priced at $28,362
2025 Toyota Corolla Cross
used
Celestite exterior
CVT
Front-wheel Drive
used 2024 Toyota RAV4 car, priced at $31,062
2024 Toyota RAV4
used
Ice exterior
Automatic
Front-wheel Drive
used 2023 Toyota Camry car, priced at $24,862
2023 Toyota Camry
used
Ice exterior
Automatic
Front-wheel Drive
used 2024 Toyota Camry car, priced at $26,062
2024 Toyota Camry
used
Predawn Gray Mica exterior
Automatic
Front-wheel Drive