Norman Frantz | Page 27

Horrible dealership, disorganised, bad customer service, service department does not support Toyota warranty claims and never follow up with customer. The worst Toyota Al Hendrickson service department e service department does not support Toyota warranty claims and never follow up with customer. The worst Toyota Al Hendrickson service department ever! If I could I would give them zero stars. I recently moved to the area and got a letter from Toyota of North America in regards to paint recall for my 2015 pearl white Camry. I called the phone number from letter they sent me from Toyota. They sent me here as it is the closest to my house and set up an appointment with a tech name anthony colon. I arrived to my appointment 15 minutes early and went to speak to him. I spoke to anthony colon and he sent me to Lexus as they do not have a body shop to speak to paul Nunez who is the collision manager there w out a car. I waited for paul and he told me to bring the car in. So he can take pictures and get the process started. So why did anthony sent me with out a car?! I did all the paperwork and followed the instructions. They told me to wait couple weeks so they can get approval from Toyota for the work. I contacted anthony to see where we stand and never heard back from him. Over a month of waiting an bit a single follow up really?! I contacted Paul Nunez in Jm Lexus he told me he had wrong email on file to send to Toyota. After numerous emails, un answered text and calls anthony contacts me back 5 weeks later claiming that only dealer that I bought the car from can help. This is not the case as I spoke to Toyota and they said any authorised Toyota dealer can help with this issue. I have never experienced this kind of service with any kind of business as a consumer of over 30 years. I am in market for toyota highlander. Buyer's beware. This is no way to treat customers in any kind of business. More

by JVIMIT04 Verified Customer Verified Customer

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THE CAR WAS PICKUP ..HE WAS VERY THOUGHTFUL ..THE CAR CAME BACK BEAUTIFUL...THANK YOU FOR YOUR TIME AND CARE IN TAKING CARE OF OUR NEEDS CAME BACK BEAUTIFUL...THANK YOU FOR YOUR TIME AND CARE IN TAKING CARE OF OUR NEEDS More

by CGANZMAN Verified Customer Verified Customer

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Every thing was wonderful great staff i was very happy with all of them can't wait to be back with all of them can't wait to be back More

by winniellis Verified Customer Verified Customer

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Fast service, my car been ready to go in less than a hour,and customer service was excellence hour,and customer service was excellence More

by ERICOLY Verified Customer Verified Customer

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Great place to have your car check. Personal is very friendly and knowledgeable. I recommend this place friendly and knowledgeable. I recommend this place More

by moncanabi Verified Customer Verified Customer

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The first and last time I would ever go to this dump i took the car for a service and I don’t thing that they did the service they rotated the tire an now my car is making noises i am taking it somewhere took the car for a service and I don’t thing that they did the service they rotated the tire an now my car is making noises i am taking it somewhere else More

by Pabloborghi71 Verified Customer Verified Customer

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Excellent service and the professionalism was great the main person Eric made me feel like I was important as a customer main person Eric made me feel like I was important as a customer More

by DTB129 Verified Customer Verified Customer

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Norman and Jared are outstanding customer service in servicing department. I will recommend everyone to go to Al Hendrickson to have any of there vehicle service there. Thank you gentlemen. servicing department. I will recommend everyone to go to Al Hendrickson to have any of there vehicle service there. Thank you gentlemen. More

by BORIELSA Verified Customer Verified Customer

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Only place i take my RAV4 to … service is excellent -fast-easy-never a problem …. -fast-easy-never a problem …. More

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Endless thanks!!! Staff is always friendly and amazing. Appreciate the Services. Can’t say thank you enough Appreciate the Services. Can’t say thank you enough More

by Martine&Richard Pierre Verified Customer Verified Customer

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