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Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 29

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
446 Reviews
4.4

446 Reviews

Write a Review

446 Reviews of Norman Frantz

August 04, 2021

Dealership Rating
Employee Rating

Everything was great I would recommend the company to anyone great customers service polite every thing was fantastic definitely would recommend the service to anyone More

by JJEAN77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Aug 04, 2021

Toyota of Coconut Creek responded

Your recommendation of our team at Al Hendrickson Toyota is extremely valuable to us! We take great pride in our ability to provide outstanding customer service at every opportunity. Thank you for the fantastic review and next time you need service, we'll be here!

July 24, 2021

Dealership Rating
Employee Rating

Thank you for my experience with dealership.Sometimes when make appointments service almost two hours and my Opinion we need to hire for mechanical faster services More

by achillebelony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Aug 16, 2021

Toyota of Coconut Creek responded

It's our pleasure to assist you and we appreciate you taking the time to post a review. We want the best for our customers so we have been trying to hire more technicians and hopefully the next time you visit you will see a difference. If there is anything further that I can help with, please contact me directly. Gary Cann - Vice President Parts and Service - (954) 972-1100

July 22, 2021

Dealership Rating
Employee Rating

Wonderful service Clean not noisy waiting roomCourteous Wonderful service Clean not noisy waiting room Courteous well trained staff The service inspection was done in professional fast manner I would More

by kgaloian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Print
Jul 23, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to share! Hearing that you had such an outstanding experience working with the Al Hendrickson Toyota team made our day. Safe travels, and we hope to see you back again down the road!

July 10, 2021

Dealership Rating
Employee Rating

Amazing! They have great customer service and had me in and out within two days. I will never go to another Toyota dealership. Special shout-out to james and klaus in service! More

by SAW242
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Daus

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Jul 12, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with James, Klaus, and the Al Hendrickson Toyota team. Drive safely, and we hope to see you again next time!

June 22, 2021

Dealership Rating
Employee Rating

The service was fast and every one was super friendly More

by YOUNGGREG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Klaus

Print
Jun 22, 2021

Toyota of Coconut Creek responded

We appreciate the positive feedback and five stars, Greg! Thank you for being a valued Al Hendrickson Toyota customer - we hope to have the pleasure of working with you again soon!

June 21, 2021

Dealership Rating
Employee Rating

Always excellent service would not take my RAV4 anywhere else !!!! More

by BRII0220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Daus

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Jun 22, 2021

Toyota of Coconut Creek responded

This is our favorite kind of review to read! Thank you for trusting the Al Hendrickson Toyota team with the care of your Toyota RAV4 and for leaving us a review. We sincerely appreciate it! See you next time!

June 19, 2021

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Employee Rating

service is aoways fast and complete. great service advisors get you in and out quick with no delays. pick up now very quick for regular service. More

by KINZER.ROBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 21, 2021

Toyota of Coconut Creek responded

Robert - Thank you for the great review! We are thrilled to hear that you are so confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you again down the road!

June 15, 2021

Dealership Rating
Employee Rating

Everyone at Al Hendrickson Toyota are wonderful professionals, who treat you like a family. I would definitely recommend family and friends to buy a Toyota. More

by BORIELSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Elder Sr.

Print
Jun 15, 2021

Toyota of Coconut Creek responded

Thank you for the glowing review! We're so happy to hear the Al Hendrickson Toyota team has made you proud to be a Toyota owner. We are grateful for your business and hope to see you again soon!

June 13, 2021

Dealership Rating
Employee Rating

It's the worse place to brain your car for service, took my money and then leave everything open. I will never refer any one at this place. More

by CLEFFRAY24
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Print
Jul 11, 2021

Toyota of Coconut Creek responded

This review is extremely concerning to read, as we have no tolerance for theft or malpractice at this establishment. I would like to better understand what happened here so I can address it and ensure it is not repeated. Would you be willing to give me a call when time permits? I am eager to do what I can to make this right. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 29, 2021

Dealership Rating
Employee Rating

Very efficient and fast, with excellent service! I suggest getting in the morning and setting up an appointment so you can be attended to fast and easy. More

by collizzy23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Print
Jun 01, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Al Hendrickson Toyota service team. Drive safely, and we hope to see you again down the road!

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