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Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 30

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
446 Reviews
4.4

446 Reviews

Write a Review

446 Reviews of Norman Frantz

May 26, 2021

Dealership Rating
Employee Rating

Once you purchase or lease your new car it’s now all about service. Al Hendrickson is # 1 ! Continue what your doing, as your my dealer in years yo come . More

by MELFELDMAN777
Recommend Dealer
Yes

Other Employees Tagged: Erik Coxwell, Courtney Gayle, Wesner Larose , Denise R

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May 26, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you again down the road!

May 24, 2021

Dealership Rating
Employee Rating

Customer service for a lease or service is fast and friendly. Updates regarding service are provided and documents upon pick up or delivery. Best Dealership experience More

by MICHELLE.WALDMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Cann, Arturo Garcia

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May 24, 2021

Toyota of Coconut Creek responded

Thank you so much for taking the time to let us know how happy you are with your experiences! Feedback from you is one way we know we are achieving our goals. Let us at Al Hendrickson Toyota know if we can assist you again. Safe travels!

May 23, 2021

Dealership Rating
Employee Rating

Service was good, car was taken care of. I just expect that if I'm told it will take an hour and it's running late to be informed of that. More

by csherm143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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May 29, 2021

Toyota of Coconut Creek responded

We appreciate this feedback and agree that our guests should receive communicative service. I will share your review with my team so we can improve for your next visit. Thank you for your business, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 20, 2021

Dealership Rating
Employee Rating

Great service and fast. Good customer service and friendly . The staff there they all know what they doing, it seem such a level of profesionalism More

by ANDRES058611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Print
May 20, 2021

Toyota of Coconut Creek responded

Thank you for the great review! It makes us proud to see that we are delivering such exceptional service for our valued customers. We hope to see you next time. Safe travels! -Al Hendrickson Toyota

May 04, 2021

Dealership Rating
Employee Rating

We continue to be 100% satisfied with the sales and service provided by Al Hendrickson. Prompt, attentive service are their trademarks! I highly recommend Al Hendrickson Toyota. More

by JUDYZUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 04, 2021

Toyota of Coconut Creek responded

All of us at Al Hendrickson Toyota are so thrilled to hear you are always happy with our services! We appreciate your confidence in Al and our team to get the job done. Drive safely, and we hope to work with you again in the future!

May 03, 2021

Dealership Rating
Employee Rating

Norman is amazing in every way. He always gave me personal, knowledgeable, polite, value the importance of my vehicle. Flexible and friendly. Thank you so much. Sincerely, David & Norma E. Nelson. More

by DNNEN1496
Recommend Dealer
No
Print
May 22, 2021

Toyota of Coconut Creek responded

Hi David and Norma - Thank you so much for your feedback! This positive feedback about Norman is gratifying to read! Given your kind words, it seems that you may have left us a 1-star rating by accident. We appreciate your business and if there is anything we can do to assist you, please don't hesitate to reach out. Thank you!

May 01, 2021

Dealership Rating
Employee Rating

Flexible, friendly, great attitude, and with helpful advices. I like to visit the service because of its people attitude and atmosphere. Thank you for that. More

by esirotin818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Print
May 03, 2021

Toyota of Coconut Creek responded

It makes us happy to hear that you enjoy your visits with our service team. Thank you so much for supporting Al Hendrickson Toyota with a fantastic review! We look forward to assisting you next time.

April 28, 2021

Dealership Rating
Employee Rating

Flexible, friendly, great attitude, and with helpful advices. I like to visit the service because of its people attitude and atmosphere. Thank you for that More

by LECAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Elder Sr.

Print
Apr 28, 2021

Toyota of Coconut Creek responded

Thank you for your kind review! Our team at Al Hendrickson Toyota always strives to provide great service with a positive atmosphere. We look forward to working with you in the future!

April 10, 2021

Dealership Rating
Employee Rating

It's always a pleasure to go to AHT. Klaus and Norman and the best in service. James in parts for assisting me with a return and Dexter is my go to when I buy or lease.. More

by canes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Daus , Dexter Marshall, Klaus Cobb

Print
Apr 13, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Klaus, Norman, James, and Dexter all take such good care of you here at Al Hendrickson Toyota, and we will certainly let them know that you appreciate their help. We are grateful for your returning business, and we look forward to your next visit!

April 10, 2021

Dealership Rating
Employee Rating

That was my best experience in buying a vehicle. I'll recommend all my friends and family members to come to Al Hendrickson Toyota. Thanks to all the managers. More

by COINTAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marcus Jackson, James Daus , Denise R

Print
Apr 26, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Al Hendrickson Toyota, and we will certainly let our team know that you appreciate their help. It means a lot to know that you will recommend us to others, and we hope that you continue to enjoy your new ride!

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