Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 35

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
444 Reviews
4.4

444 Reviews

Write a Review

444 Reviews of Norman Frantz

July 15, 2020

Dealership Rating
Employee Rating

It is always a pleasure to visit this dealership. Normal is our service rep and is an asset to your dealership. We have bought two Toyota’s at this dealership and am looking for another. Normal has always b More

by rfd2473
Recommend Dealer
Yes
Jul 15, 2020

Toyota of Coconut Creek responded

It makes us happy to hear that you always enjoy your visits to Al Hendrickson Toyota! Norman is great to work with and is an excellent example of the five-star service that we strive for. We're grateful to have your loyalty and look forward to taking care of you next time!

July 10, 2020

Dealership Rating
Employee Rating

Awesome Customer Service and quality work The team are all wonderful, professional and work with integrity. Hours are convenient, for whenever you need you can make online appointments or call More

by BILLISIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brecheneve B, Austin R, Klaus Cobb

Jul 10, 2020

Toyota of Coconut Creek responded

Your feedback means so much to us and we appreciate you taking the time to leave a review. At Al Hendrickson Toyota, it's our goal to meet the needs of customers and I am glad to hear that came through to you. We look forward to seeing you during your next visit!

July 08, 2020

Dealership Rating
Employee Rating

Norman and Klaus provided excellent service in an outstanding and professional manner. Appointment was timely and work was completed as promised. Vehicle was delivered like a new car. More

by ROGPARK
Recommend Dealer
Yes

Other Employees Tagged: Klaus Cobb

Jul 08, 2020

Toyota of Coconut Creek responded

Thank you for reviewing Al Hendrickson Toyota! I am glad to hear that Norman and Klaus took care of you and made sure your vehicle looked like new. We look forward to working with you during your next service appointment!

June 28, 2020

Dealership Rating
Employee Rating

It’s always great , made my appointment and it worked fine . They took care of a recall on my car . My full detail car wash made my car look great and looks new ! Thank you Henry ( advisor ) and Nor More

by arango_claudia
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO

Jun 29, 2020

Toyota of Coconut Creek responded

Thank you for taking the time to leave us a review. I am glad to hear that your service visit to Al Hendrickson Toyota was such a seamless experience!

June 27, 2020

Dealership Rating
Employee Rating

A very good experience When I pulled up I was automatically approached by a service adviser asking what he can do for me. And that made me feel welcomed and wanted into the More

by michealyudovin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Elder Sr. , Ira G, Dexter Marshall

Jun 28, 2020

Toyota of Coconut Creek responded

Michael, thank you for taking a moment to write us a review. We're glad to hear that your visit to Al Hendrickson Toyota was such an enjoyable experience!

June 26, 2020

Dealership Rating
Employee Rating

Great service and good clean facilities. We are on car 7 and many more to come. We have no issues with car or appointments w dealer. Always good More

by MAVPAINT22
Recommend Dealer
Yes

Other Employees Tagged: Chris Leporte, Jarrett Elder Sr. , Austin R

Jun 26, 2020

Toyota of Coconut Creek responded

Thank you for continuing to support the Al Hendrickson Toyota team! I am glad to hear that you enjoy the service & amenities at our location. See you next time!

June 17, 2020

Dealership Rating
Employee Rating

Awesome service team! Klaus and Norman always take good care of me whenever I get my car serviced or if any issues come up. I fully trust them with my baby (my car) and I know they always go above and beyo More

by BRITTANY.PHILLIPS
Recommend Dealer
Yes

Other Employees Tagged: Klaus

Jun 17, 2020

Toyota of Coconut Creek responded

Brittany, thank you for giving a shout out to our team members, Klaus and Norman! At Al Hendrickson Toyota, we're committed to taking excellent care of customers, and their vehicles and it is great to hear that we have earned your trust.

June 06, 2020

Dealership Rating
Employee Rating

I was treated fair by all, especially Fernando. Love the Highlander, still not thrilled with the leather job on my seats. Overall experience was OK. More

by CEPEKM2
Recommend Dealer
Yes
Jun 08, 2020

Toyota of Coconut Creek responded

Thank you for the review! Fernando is an excellent member of our team, and we will certainly let him know that you appreciate his help. If there is anything more we can do for you, please don't hesitate to give us a call!

June 03, 2020

Dealership Rating
Employee Rating

Al Hendrickson is the best dealership for sales and service I have used Al Hendrickson for 18 years. Bought several cars and know Al Sr.and Al Jr. personally. Norman Franz is awesome. Highly recommend. More

by srcrow7872
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Kulazidis, Dexter Marshall

Jun 03, 2020

Toyota of Coconut Creek responded

We are so grateful to have had your business for so many years! Thank you for continuing to support Al Hendrickson Toyota. Our team is looking forward to taking care of you next time!

June 03, 2020

Dealership Rating
Employee Rating

Awesome service as always. Thank you Klaus and Norman. Al Hendrickson service dept is a pleasure to work with and keeps my cars in great shape. More

by M.BOHM
Recommend Dealer
Yes
Jun 03, 2020

Toyota of Coconut Creek responded

It means so much to hear that you can depend on the Al Hendrickson Toyota team for great service, every time. Thank you for trusting us with your vehicles! We look forward to assisting you at your next visit.

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