Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 34

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
444 Reviews
4.4

444 Reviews

Write a Review

444 Reviews of Norman Frantz

October 01, 2020

Dealership Rating
Employee Rating

Great customer service and excellent service Klaus Cobb is always great along with the team. Thank you for always checking and taking good care of my car More

by BILLISIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin R, Klaus Cobb

Oct 01, 2020

Toyota of Coconut Creek responded

It's our pleasure to assist you! Thank you so much for choosing Al Hendrickson Toyota for all of your auto service needs. We are very happy to hear that you're a satisfied customer.

September 28, 2020

Dealership Rating
Employee Rating

The check in and out was simple. Many flexible appt. times. My caseworker did a great job keeping me informed and got me in and out pretty quickly. More

by jen.cork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2020

Toyota of Coconut Creek responded

Jen - It's wonderful to hear that your recent service visit with us at Al Hendrickson Toyota went smoothly. Thank you for supporting us with a great review! If any future issues should arise, we will be here to assist you.

September 23, 2020

Dealership Rating
Employee Rating

Service was great 👍 Norman and Klaus provide 👏 good customer service thanks guys. Been going to AL Hendrickson for 11 years to service my Toyota carmy More

by SWEETSHALLON34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 23, 2020

Toyota of Coconut Creek responded

Thank you for reviewing Al Hendrickson Toyota and for giving a shout out to Norman and Klaus. We are proud to have earned your loyalty and we look forward to taking care of you, and your Toyota Camry next time!

September 20, 2020

Dealership Rating
Employee Rating

Service was prompt safe and polite. Representative was extremely careful and very informative. Outside waiting area had enough room for multiple people to be socially distant. More

by dronix_2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Leporte, Jarrett Elder Sr., Zeke Howes , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi, Austin R

Sep 20, 2020

Toyota of Coconut Creek responded

Feedback like this makes our day and we appreciate you taking the time to post about your experience. It is our goal to meet the needs of guests and we are honored to have your business at Al Hendrickson Toyota!

September 02, 2020

Dealership Rating
Employee Rating

The customer service experience was bad. No, one even greet you. I stood there while everyone walked pass me like I was not standing there. When I did get notice, they were acting like I am boring them. More

by davcarter12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chris Kulazidis

Sep 17, 2020

Toyota of Coconut Creek responded

Dave - This is really surprising and also disappointing to hear. I would like to speak with you directly about what happened here. Can you please call me at your convenience. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

August 31, 2020

Dealership Rating
Employee Rating

Very professional attitude, quick service, friendly personal, I definitely recommend to do service in this Dealership, additional service complementary driving to and from service, very good experience More

by LECAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO

Aug 31, 2020

Toyota of Coconut Creek responded

Profesional service is our goal and we are thrilled to hear that this came through during your recent visit. Thank you so much for choosing Al Hendrickson Toyota! We hope we have an opportunity to assist you in the future.

August 25, 2020

Dealership Rating
Employee Rating

Great service and knowledgeable personnel. I usually deal with Chris Laporte and find that his expertise and courtesy has really made it easier to have my car serviced and any problems resolved. More

by syldor1703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Leporte

Aug 25, 2020

Toyota of Coconut Creek responded

Thank you for the wonderful feedback about our Service Department! We are so happy that you can depend on Chris to keep you safe out on the road. Hope to see you next time at Al Hendrickson Toyota!

August 23, 2020

Dealership Rating
Employee Rating

Always a pleasure with the service center at Al Hendrickson Toyota. My service agent, Oscar, is so helpful and courteous and I really appreciate it. More

by SHERRIESUCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Oscar Vizcarra

Aug 24, 2020

Toyota of Coconut Creek responded

It's always a pleasure doing business with you too, Sherrie! It makes our day to hear that Oscar always makes your service visits so friendly and attentive. Thank you for trusting Al Hendrickson Toyota with all your repair and maintenance needs!

August 04, 2020

Dealership Rating
Employee Rating

A very long wait for an oil change . I don't know what is going on of lately but it seems like no one cares when you go there these last days which is bad you have very few you seems to More

by missbryan65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: JEFF is the worst!!

Aug 26, 2020

Toyota of Coconut Creek responded

I assure you that we always strive for friendly and efficient service here, and I'd like to speak with you directly about what happened during your recent visits. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 01, 2020

Dealership Rating
Employee Rating

Excellent Service .... took care of me ASAP addressed all my Concerns with Care and commitment ...i would not take my RAV4 anywhere else... above and beyond Excellent service from everyone from service and p More

by BRII0220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Daus , Klaus Cobb

Aug 03, 2020

Toyota of Coconut Creek responded

We're so proud to have earned your confidence! It's fantastic to hear that our service department delivered such attentive, professional work. Thank you for trusting Al Hendrickson Toyota with your business and your Toyota RAV4!

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