Norman Vassell | Page 38

Norman is an EXCELLENT maintenance advisor. He stays connected and provides advice that’s cost effective. He stays connected and provides advice that’s cost effective. More

by Pastor Arnett Verified Customer Verified Customer

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Orlando at Toyota Tampa Bay provided exceptional service as my advisor during my recent visit. Not only did he assist me with purchasing windshield wipers, but he also went above and beyond to ensure I had as my advisor during my recent visit. Not only did he assist me with purchasing windshield wipers, but he also went above and beyond to ensure I had a seamless experience. His professionalism, attention to detail, and friendly demeanor made the entire process enjoyable. I highly recommend seeking out Orlando for all your automotive needs - he's truly an asset to the dealership! More

by JUSTINBRADEN95 Verified Customer Verified Customer

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Norman is the best. He is competent, knowledgeable, and has a great customer service attitude. He is competent, knowledgeable, and has a great customer service attitude. More

by 120SAVOY Verified Customer Verified Customer

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Thank you for asking, my experience was Excellent due to Norman Vassell. I have always had an Excellent Experience with Norman Vassell. Thank you Debra Norman Vassell. I have always had an Excellent Experience with Norman Vassell. Thank you Debra More

by DEBRABELTON Verified Customer Verified Customer

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Norman did an excellent job in taking care of my car. I was sent a video with the areas that needed repair. I was also given a rental car while my car was being repaired. Norman kept me informed through I was sent a video with the areas that needed repair. I was also given a rental car while my car was being repaired. Norman kept me informed throughout the repair process and answered all my questions. Norman was very pleasant made me feel comfortable. See you next time Norman! More

by yolanda.small Verified Customer Verified Customer

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Norman is great, caring and honest. Highly recommend him as my service advisor always, that why we come to Toyota of Tampa Bay Highly recommend him as my service advisor always, that why we come to Toyota of Tampa Bay More

by lap2 Verified Customer Verified Customer

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My recent experience with Norman Vassell is nothing less than SUPERB! Norman has been my vehicle technician since 2017 when I relocated to Tampa. He has been both professional and personal in ensuring my than SUPERB! Norman has been my vehicle technician since 2017 when I relocated to Tampa. He has been both professional and personal in ensuring my vehicles are repaired at the best possible price and quality of service. I have rarely had to return the vehicles for follow-up work. I own a 1998 4-Runner with 409K miles and a 2006 Avalon with 208K miles. Both vehicles are well-maintained and operate as if they were new vehicles. This could only have been possible with the timely and cost-effective recommendations for service and repairs that Norman has made over the years. I will continue to bring my vehicles to Toyota of Tampa (on Fletcher Blvd) as long as Norman is there. Dr. Arnett A. Rogiers – Retired Marine Gunnery Sergeant & Senior Pastor More

by Pastor Arnett Verified Customer Verified Customer

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The staff is courteous, friendly, provide clean service, professional in appearance and attitude. Excellent greeters. They are conscientous of the customer's time. professional in appearance and attitude. Excellent greeters. They are conscientous of the customer's time. More

by APOLONIA2226 Verified Customer Verified Customer

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I been a loyal customer for many years. I even travel out of my way, over 35 miles to get good service. Your new billing policy (bank charges 3%, and then TOTB passes that charge down to th I even travel out of my way, over 35 miles to get good service. Your new billing policy (bank charges 3%, and then TOTB passes that charge down to the customer). I depend on paying with a Credit card as I don't carry a large amounts of cash, especially when the bill is over $2000.00. Who carries that amount of money? I scheduled an oil change and the repairs were unexpected..There is no notice of this surcharge on your website. When I called to schedule my service I was not informed of the new policy. If so I would have made some other arrangements in settling the bill. To make matters worse the part that was to be installed was malfunctioning. I was told that a replacement part needs to be delivered. So another 35 miles home and 35 miles back the next day. My service rep, Norman Vassell was very helpful and tried to explain why the surcharge. Not his doing. I think its time to start looking closer to home for auto service. More

by kevin49connell Verified Customer Verified Customer

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Welcoming atmosphere, cafeteria good, staff very friendly, service very good, restrooms clean and easy to find friendly, service very good, restrooms clean and easy to find More

by SBNYTE49 Verified Customer Verified Customer

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