Noubar Kazazian

This is the best dealership I’ve been to. I’d definitely recommend it. All the staff+owners were really nice and super helpful. They made everything easy and welcoming. Very down to earth peo I’d definitely recommend it. All the staff+owners were really nice and super helpful. They made everything easy and welcoming. Very down to earth people. More

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BUYER BEWARE — TERRIBLE EXPERIENCE AND EXTREMELY POOR CUSTOMER SERVICE This was one of the worst car-buying experiences I’ve ever had. Based on how I was treated, I would think twice before doing busine CUSTOMER SERVICE This was one of the worst car-buying experiences I’ve ever had. Based on how I was treated, I would think twice before doing business with this dealership. I was quoted a price over the phone, drove nearly TWO HOURS to the dealership, and then suddenly the price went up when I got there. When I questioned it, the manager repeatedly told me that if I didn’t like it, I could leave. Apparently, customer service and standing behind what you tell a customer over the phone mean absolutely nothing here. After purchasing the vehicle, I found empty liquor bottles in the center console. I was told this had been the owner Steve Kearns’ personal vehicle. I also discovered that paperwork that should have come with the car was missing. But the biggest headache was the spare key fob. I was promised IN WRITING that I would receive it. After spending a substantial amount of money on this vehicle, you would think getting something I was promised would be a simple matter. Not here. It took more than 10 phone calls and numerous messages over nearly 90 DAYS to finally get the spare key fob. The dealership told me they didn’t have the key and gave me the owner’s personal phone number. When I first contacted Steve Kearns, he said he would look for the key and get it to me as soon as he found it. Weeks went by, and when I followed up, he became rude and threatening, telling me that if I called him again, he wouldn’t give me the key. Let that sink in: I PAID FOR THE CAR, HAD IT IN WRITING THAT THEY OWED ME THE KEY, AND WAS THREATENED FOR FOLLOWING UP ON SOMETHING THAT WAS PROMISED TO ME. This entire situation was completely unacceptable. Between changing the price after I made a long drive, the condition I found the vehicle in, missing paperwork, and the ridiculous ordeal of trying to get a promised spare key, this dealership made what should have been an exciting purchase into an absolute nightmare. My advice to anyone considering buying here: GET EVERYTHING IN WRITING, DOUBLE-CHECK EVERYTHING BEFORE YOU LEAVE, AND DO NOT ASSUME THEY WILL FOLLOW THROUGH ON THEIR PROMISES. My experience showed a serious lack of professionalism, accountability, and respect for the customer. I spent a lot of money here and expected to be treated like a paying customer. Instead, I spent nearly three months chasing something I was promised in writing. I would not want another buyer to go through the same experience. More

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Not much needa to be said beyond that it was eaay and painless and everyone was very helpful communicative. Everything you want and nothing you dont in a dealership. painless and everyone was very helpful communicative. Everything you want and nothing you dont in a dealership. More

by grilz.daniel Verified Customer Verified Customer

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Great experience. Awesome buying experience. Very accommodating and easy to work with. Definitely will recommend to others Awesome buying experience. Very accommodating and easy to work with. Definitely will recommend to others More

by emmick1 Verified Customer Verified Customer

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This was by far the best experience buying a car in my life. If you want to be treated well but your next car here.. These guys are honest and fun to be around. life. If you want to be treated well but your next car here.. These guys are honest and fun to be around. More

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Car was in the rain and the dents and chips were not revealed by salesman. We would have asked for repair or a discount had we known of the damage. We just didn’t expect it on a car with 8,000 miles. We revealed by salesman. We would have asked for repair or a discount had we known of the damage. We just didn’t expect it on a car with 8,000 miles. We didn’t notice until the next day the car was dry. More

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Everyone here is very kind and helpful! Made the process smooth and was honestly the easiest car buying experience I’ve ever had! Made the process smooth and was honestly the easiest car buying experience I’ve ever had! More

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My buying experience was incredible. I'm from Maryland and I have purchased vehicles from other states before but Kearns went above a beyond with customer service. I called Friday evenin I'm from Maryland and I have purchased vehicles from other states before but Kearns went above a beyond with customer service. I called Friday evening inquiring about a 2014 BMW 650I that was sale. Saturday morning Kearns had me financed and the car was mine. They only ran my credit through two lenders and I was approved. Kearns handled all of the motor vehicle registration paperwork which I received Maryland state inspection hard tags. That's never happened from any other dealership that I purchased from another state. Kearns provided free shipping therefore I was able to use travel funds as part of my down payment. After my purchase carfax showed that Kearns had performed an oil and filter change on the vehicle before it was shipped. That's not happening at any dealership in the US. The vehicle arrived the following Saturday July 4th, in tip top condition. Definitely the nicest 650I for sale in the entire country. I had the strict Maryland state inspection done which the vehicle passed except the aftermarket tint. But no mechanical repairs needed. Can't beat that. In conclusion Kearns is the place to purchase your next vehicle. More

by Rodney Burrow Verified Customer Verified Customer

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Amazing dealership with amazing people! Always going above and beyond to exceed expectations! Thank you Kearns team! Always going above and beyond to exceed expectations! Thank you Kearns team! More

by adamkroener Verified Customer Verified Customer

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The service was very friendly and professional. Love the new corvette. Thank you for service and looking forward to doing business with them again. Love the new corvette. Thank you for service and looking forward to doing business with them again. More

by mnymike3835 Verified Customer Verified Customer

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