Tim Belstner

This is my second purchase from Kearns in less than a year now. Everyone there is helpful and easy to work with. I take care of my parents and don’t always have a lot of time and they always take care of year now. Everyone there is helpful and easy to work with. I take care of my parents and don’t always have a lot of time and they always take care of everything and just let me know when it’s ready to come back and sign papers.. plus they have a great selection of just about any kind of car you could imagine. I would highly recommend them! More

by ywrk2008 Verified Customer Verified Customer

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BUYER BEWARE — TERRIBLE EXPERIENCE AND EXTREMELY POOR CUSTOMER SERVICE This was one of the worst car-buying experiences I’ve ever had. Based on how I was treated, I would think twice before doing busine CUSTOMER SERVICE This was one of the worst car-buying experiences I’ve ever had. Based on how I was treated, I would think twice before doing business with this dealership. I was quoted a price over the phone, drove nearly TWO HOURS to the dealership, and then suddenly the price went up when I got there. When I questioned it, the manager repeatedly told me that if I didn’t like it, I could leave. Apparently, customer service and standing behind what you tell a customer over the phone mean absolutely nothing here. After purchasing the vehicle, I found empty liquor bottles in the center console. I was told this had been the owner Steve Kearns’ personal vehicle. I also discovered that paperwork that should have come with the car was missing. But the biggest headache was the spare key fob. I was promised IN WRITING that I would receive it. After spending a substantial amount of money on this vehicle, you would think getting something I was promised would be a simple matter. Not here. It took more than 10 phone calls and numerous messages over nearly 90 DAYS to finally get the spare key fob. The dealership told me they didn’t have the key and gave me the owner’s personal phone number. When I first contacted Steve Kearns, he said he would look for the key and get it to me as soon as he found it. Weeks went by, and when I followed up, he became rude and threatening, telling me that if I called him again, he wouldn’t give me the key. Let that sink in: I PAID FOR THE CAR, HAD IT IN WRITING THAT THEY OWED ME THE KEY, AND WAS THREATENED FOR FOLLOWING UP ON SOMETHING THAT WAS PROMISED TO ME. This entire situation was completely unacceptable. Between changing the price after I made a long drive, the condition I found the vehicle in, missing paperwork, and the ridiculous ordeal of trying to get a promised spare key, this dealership made what should have been an exciting purchase into an absolute nightmare. My advice to anyone considering buying here: GET EVERYTHING IN WRITING, DOUBLE-CHECK EVERYTHING BEFORE YOU LEAVE, AND DO NOT ASSUME THEY WILL FOLLOW THROUGH ON THEIR PROMISES. My experience showed a serious lack of professionalism, accountability, and respect for the customer. I spent a lot of money here and expected to be treated like a paying customer. Instead, I spent nearly three months chasing something I was promised in writing. I would not want another buyer to go through the same experience. More

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Straight forward, honest. Appreciate and recognize loyalty of repeat customers. Quick and easy. Would highly recommend. Appreciate and recognize loyalty of repeat customers. Quick and easy. Would highly recommend. More

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During my search for my dream car (Rolls Royce) I came across Kearns Motor Car Company. I have found Kearns to be honest, respectful, professional and trustworthy! Our car buying experience left my husban across Kearns Motor Car Company. I have found Kearns to be honest, respectful, professional and trustworthy! Our car buying experience left my husband and I feeling valued and satisfied. As a customer and a multi business owner myself I seek great customer service in my shopping experiences. That’s exactly what we received at Kearns. The sales team has been amazing. Domenic is our Salesman and I do believe you’ll be happy to make him yours. Best wishes with your next purchase over at Kearns Motor Car Co. More

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I worked with Aaron, Tim and Greg All were nice, helpful, and patient with me. Everyone there was nice and really good. Yes they need to make their money but they worked with me and they cleaned up helpful, and patient with me. Everyone there was nice and really good. Yes they need to make their money but they worked with me and they cleaned up the car and did what they could to make it like new again. Repairing rips and scratches. If the opportunity comes around again, I would buy another vehicle with them. More

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My 2 experiences with Tim 1-on the phone with him being pushy about making a “deal”when I told him 3 times that I would like to talk tomorrow and that I was now going to be late to my daughters T ball game pushy about making a “deal”when I told him 3 times that I would like to talk tomorrow and that I was now going to be late to my daughters T ball game. 2-drove 4 hours to look at a truck I was very interested in. I took the truck to another auto shop to get a pre purchase inspection. When I got back I explained a few issues that are going to need to be addressed. There is a visible oil leak maybe from oil pan seal? (couldn’t exactly tell you were it’s leaking without completely diagnosing the problem), A coolant leak with a quarter of coolant it should have in it, you could smell the coolant when you get out of the truck after driving it.. Brakes pads looked new however they were put on rotors that should have been replaced with new pads (deep groves that catches your fingernail when you run your finger over the rotors) Tie rods were loose with play in them ( not terrible but a future thing to take care of) Shocks were pretty shot. Rusty and some oil on shock body due to the shocks leaking Truck had a couple thousand miles until a regular 90,000 maintenance routine. The 90,000 mile maintenance if fairly expensive. When we came back after getting a professional inspection from a third party automotive mechanic we brought the stuff up to the salesman Dom. He listened and heard us out then went to talk to his boss. Tim the sales manager came over and rudely told us “we are not going do anything about these things, that would cost thousands of dollars!” That was exactly why we brought it to a mechanic to see if there were issues that we will be paying for right away. He told us “I don’t think the truck needs any of this taken care of”. I asked him if he has even looked at the truck. So, He is telling me that the professional automotive mechanic is wrong and the truck is perfect without even personally looking at the truck….. He proceeded to tell us “this is not the vehicle for you”. If you want to buy a vehicle, I would steer clear of this guy… I instantly got turned off the first time on the phone with him and did not want to deal with him when I drove down there. Do not deal with this guy. Unless you want him to be rude and raise his voice then proceed to tell you that “this is not the vehicle for you” My advice to him would be to talk to the customer a different way. If he wanted to sell the truck I would have totally bought it if he respectfully told me what they could have done for me. The first time I talked to him he proposed to drop the price 1700$ due to the upcoming 90,000 mile maintenance. Than unwilling to negotiate anything more then 300$ more or to fix/look at the truck after finding all the current problems. The biggest thing he was hung up on was the rotors… He didn’t think they were bad without even looking at the truck. Personally I wouldn’t care if they didn’t do anything for the brakes and rotors. I was more concerned about the leaks from oil and coolant. The truck was actually a reasonably priced in “good “ condition according to KBB. After the third party inspection, it was no longer reasonably priced. With the oil and coolant leak it drop its conditions to “fair” “An oil pan seal leak and a coolant leak are classified on Kelley Blue Book (KBB) as major mechanical defects that require immediate mechanical repair” 2022 GMC sierra 1500 AT4 3.0 diesel- needs work before anyone should buy it. Make sure you bring any vehicle you are looking at to a third party mechanic. Thank for the experience Tim! More

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Kearns Auto delivered exceptional service on our 2023 Cadillac Escalade—professional, honest, and hassle-free experience! Cadillac Escalade—professional, honest, and hassle-free experience! More

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Amazing dealership with amazing people! Always going above and beyond to exceed expectations! Thank you Kearns team! Always going above and beyond to exceed expectations! Thank you Kearns team! More

by adamkroener Verified Customer Verified Customer

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The service was very friendly and professional. Love the new corvette. Thank you for service and looking forward to doing business with them again. Love the new corvette. Thank you for service and looking forward to doing business with them again. More

by mnymike3835 Verified Customer Verified Customer

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Brady & Greg made buying a new car such an easy and seamless experience. Highly recommend working with both of these young men. Absolutely loving the purchase of my Expedition! seamless experience. Highly recommend working with both of these young men. Absolutely loving the purchase of my Expedition! More

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