ODYSSEY AROCHO
ODYSSEY AROCHO at Sarant Cadillac

ODYSSEY AROCHO

Service coordinator

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.2
36 Reviews
4.2

36 Reviews

Write a Review

Dealership Experience

2 yrs, 10 mos

Industry Experience

5 yrs, 1 mo

Languages Spoken

English English

36 Reviews of ODYSSEY AROCHO

March 27, 2026

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Employee Rating

Waiting 3hrs for an oil change is extremely excessive. Why have an appointment? No explanation given More

by mikepulliza
Service Price Transparency
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Recommend Dealer
No

February 26, 2026

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Service was fine but I think that we need to go over the car and set up the keys for each person More

by stevejelly
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Recommend Dealer
Yes

February 11, 2026

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The drop off was great and the service went smoothly and completed within the day which is very helpful. More

by dlewis20
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta, Tony DiGuiseppe, Kevin Falco , Steve? Sorry I am blanking. He dropped me off.

February 03, 2026

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Excellent, When my GMC van would not start, Sun GMC told me they cannot service due to the fact Savanna 2500 is too tall, but they sell them. Sarant Cadillac took care of it with out making excuses. Great More

by ROB@VETTCO.COM
Service Price Transparency
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Recommend Dealer
Yes

January 30, 2026

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My first oil change at this dealership was a pleasant surprise. They were efficient, and even the greeter made the waiting room welcoming. I'll be a regular, even though I bought my car at another deale More

by RASTANISS
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Recommend Dealer
Yes

January 28, 2026

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The service was excellent the attendants were courteous and professional. My only complaint is that my vehicle isn’t detailed upon completion. More

by CAPPERMT Al Pelliccia
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Recommend Dealer
Yes

January 25, 2026

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Service department staff are professional and polite. They provided a loaner car and kept me informed on the status of my car. More

by KWYLIE37
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Recommend Dealer
Yes

January 09, 2026

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I took my car there and I have extended warranty through a third-party and didn’t want to help me a bunch of crooks there, More

by MJAWADY4201
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Recommend Dealer
No
Jan 09, 2026

Sarant Cadillac responded

Hello, I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac. It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it. What time today or tomorrow would be best for us to connect ? Best Regards, Matthew Ryan Customer Experience Manager Sarant Cadillac 5162933370 X129

December 30, 2025

Dealership Rating
Employee Rating

GREAT SERVICE AND BEAUTIFUL LOANER CAR TO USE. GLAD I FOUND THEM MATT (LOANER CAR) WAS EXCEPTIONAL AS WERE ALL THE SERVICE AGENTS AND RECEPTION NOT SURE OF THEIR NAMES OR I WOULD HAVE BEEN S More

by kEVIN m.
Service Price Transparency
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Recommend Dealer
Yes

December 27, 2025

Dealership Rating
Employee Rating

Repair took too long. I was told it will be ready on a specific day but it wasn't ready. I asked for a loaner and dealership cooudl not accommodate. My car was longer than More

by JUANPAL2580
Service Price Transparency
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Recommend Dealer
No
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