ODell Bacon | Page 8

Quick and painless everyone was nice and accommodating to me and my three year old me and my three year old More

by danielmcgrew751 Verified Customer Verified Customer

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Dell was very friendly and patient throughout the whole process. Africa provided great consumer service for the initial hold payment. process. Africa provided great consumer service for the initial hold payment. More

by JL Verified Customer Verified Customer

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Recently got a 2021 Sti with 241 miles on dash on October 11th. From paper work to car and details of arrival. Everything Dell and finance director Mark did was great. Couldn’t ask for more. They sure know h 11th. From paper work to car and details of arrival. Everything Dell and finance director Mark did was great. Couldn’t ask for more. They sure know how to make a customer happy and feel at home. He even hold onto my item that I forgot in the old car. Which I am very grateful for. I came back a week later to pick up the item and my old license plate that I forgot before I drove off. Mr.William helped me grab the item since Dell was off and I mentioned to him that the car was left with adhesive from delivery or whatever was left over from not detailed/cleaning correctly. He quickly got it taken care off asap which was A1. On to the car that I got. From day one since owning it. The car been pulling to the right. Since the car came with summer tires and the weather temperature drop close to 45* weeks later. I have to buy all season tires and decided to put on my aftermarket wheels. When the car reach 1,5xx miles, I decided to bring it in for oil change and bring up the issue to the service advisor Brandon. Left front camber .6 and Right front camber 1.1. He wouldn’t even out the front camber as a 1 time free adjustment alignment. His statement is it’s in spec so it doesn’t need adjustment. A UNEVEN front cambers. Even told me that his car run -3 cambers. Told me the toe is what makes the tire uneven. Yes I know what toe / caster / camber is. I told him what do his car got to do with my car as I did not do aftermarket suspension and my car is brought new. i kept it oem so I don’t mess with warranty and if I did then I wouldn’t bring up the issue. So at least make it right as a new owner so I can be happy with my car. Brandon and the tech both decided to say it’s my new wheels and new tires that cause it or the road I drove on is uneven. Even said if I want to even the front cambers then I will have to pay and they will even the cambers up front. They put on paper CAUSED BY “ vehicle equip with aftermarket wheels and tires. What a joke. I Email him back and said I talked to SOA on Friday while I’m at work and he told me that there is a 1 time free alignment for new car owner. His reply “manager Micheal is working with Subaru of America to get this issue resolved “. I was there last week and they should of got a answers to issue resolved already. Which make me think this place is really not the place to bring my car for future service done even tho I did got the car from them and brought extended warranty. Seems like this place take my car as a joke after I left with it and doesn’t care much for the problem. I might come back for car parts since it is close to home but for car service?!? I don’t think I would return nor recommend this place to my customers. Contacted SOA via phone and told them about my problem. Very happy with them handling it. As for dealership service. I am very speechless so I have to put it out there also. I have never experienced this with Honda or Toyota / Lexus service advisor before. More

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Mr. Dell Bacon was awesome. He made the process quick and easy. I recommended CPSubaru to one of my co-workers because she's in the market for a new car. easy. I recommended CPSubaru to one of my co-workers because she's in the market for a new car. More

by PARRIS.TALISSA Verified Customer Verified Customer

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Dell was amazing if it were not for him we wouldn't have walked out with a car that same day! In fact, he gave us peace of mind as we are not from the area and the car was for my daughter who is a college s walked out with a car that same day! In fact, he gave us peace of mind as we are not from the area and the car was for my daughter who is a college student. He told us to call if we had any emergencies. Highly reccomend! More

by morasuarez Verified Customer Verified Customer

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Had an easy negotiation online of the new Subaru Crosstrek I wanted, then pleasant service when I went to pick the vehicle up and finalize the deal. Quick and easy and friendly. Crosstrek I wanted, then pleasant service when I went to pick the vehicle up and finalize the deal. Quick and easy and friendly. More

by pkmott44 Verified Customer Verified Customer

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Drove home a brand new Ascent yesterday as a proud 4th Subaru owner. Too bad I had to wait so long for it but it was worth it. Malcolm was first contact and then passed it off to ODell. They promised to a Subaru owner. Too bad I had to wait so long for it but it was worth it. Malcolm was first contact and then passed it off to ODell. They promised to and picked us up at Carmax after selling our Forester. Marc Pandos got me down to .9% from 1.9% finance rate and gave me a 10 year warrant cheap, The 48 month life of loan was increased to 63. this was all without haggling or asking. Been dealing with Marc for 10 years now. This dealership has come a long way since I bought my first Subaru in 2010. More

by roderickvandyck Verified Customer Verified Customer

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I have a few issues following the purchase of a $40,000 vehicle- which was a 2021 loaner on 9/25/21. 1. The car was serviced and 'topped off" with all fluids before I departed. 2. Upon arrival at home, vehicle- which was a 2021 loaner on 9/25/21. 1. The car was serviced and 'topped off" with all fluids before I departed. 2. Upon arrival at home, I noted the washer fluid reservoir was empty. I refilled it, next day it was empty. 3. Car has a deep scratch under the rear license plate. Granted, I did not take a hard look at he exterior on the lot, but the sales staff did not direct me to this defect either. I insured the car and emailed the Dec page as required, along with details re: washer reservoir and scratch to the sales staff plus one other individual, expecting a timely return call. On 9.27. 21 I called the dealership, and the salesman didn't sound as though he remembered me. His response to both issues was lukewarm at best- not very 'service oriented. ' I was told the Service manager would call me back. I then called to find out who I could speak with higher in the chain for resolution and was told no numbers could be provided to me, but I could leave a message for the General Manager. Subsequently I have placed a call into the owner of the dealerships. More

by DIANEDROBNY Verified Customer Verified Customer

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Top-Notch Service, Support, and Professionalism. When I had an Abundance of questions Dell answered them with patience and confidence. The initial thought of me buying a car started 3 years ago (a delay du had an Abundance of questions Dell answered them with patience and confidence. The initial thought of me buying a car started 3 years ago (a delay due to me moving and covid), I found the perfect car and walked away from the purchase with a promise (when the time was right) that I would come back to Chatham Parkway Subaru and purchase a vehicle from Dell Bacon. When purchasing the car the process was smooth, seamless and again any questions or concerns I had were answered and I was not in the office for a long period of time. I totally recommend Chatham Parkway of Subaru. All of the staff worked well together, showed kindness and great professionalism. More

by Cat Verified Customer Verified Customer

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I’m currently having problems with a used car I purchased recently, which I believe was on the lot for some time. The tires were bad and the engine was leaking oil. I think all the seal and belts dryer out f recently, which I believe was on the lot for some time. The tires were bad and the engine was leaking oil. I think all the seal and belts dryer out from sitting idle outside for so long. At this timeframe this Sales Department has stepped up, provided me a loan and are replacing the tires and any old seal, belts or whatever needs changed. More

by janlaverty2020 Verified Customer Verified Customer

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