Oakey Okuma | Page 2

Best dealership I have gotten 4 cars through this dealership over many years! Great to work with and service department is great too! Would highly recommend this deal I have gotten 4 cars through this dealership over many years! Great to work with and service department is great too! Would highly recommend this dealership!! More

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Great experience Here's what you want to know: They're not pushy. They talk and don't press. They are realistic about automobile buying, leasing, and trading. Alwa Here's what you want to know: They're not pushy. They talk and don't press. They are realistic about automobile buying, leasing, and trading. Always very professional and transparent. More

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Truly Best Customer Care After Owing A Car From Acura of Tem Acura of Tempe employees treat you with so much appreciation and care. It’s like they welcome you it’s their own home with a lot of sincerity. Acura of Tempe employees treat you with so much appreciation and care. It’s like they welcome you it’s their own home with a lot of sincerity. More

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Great Dealership If you want great service and great customer service visit Acura in Tempe. From sales to service you always are taken care of like your special custom If you want great service and great customer service visit Acura in Tempe. From sales to service you always are taken care of like your special customer More

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New car purchase Awesome customer service from sales to finance! Immaculate facility with snacks available for late night shopping. Easiest purchase ever! We will defi Awesome customer service from sales to finance! Immaculate facility with snacks available for late night shopping. Easiest purchase ever! We will definitely recommend this dealership to friends and family. More

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Make the the price right. Friendly, helpful and making it the right price to buy a car. I recommend people buying a car from Acura of Tempe. Other staff members are also courte Friendly, helpful and making it the right price to buy a car. I recommend people buying a car from Acura of Tempe. Other staff members are also courteous to customers. More

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Good Sales experience, Lackluster Service experience My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visit My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visits to the dealership and dealt with three different sellers. In honestly, I have nothing but good things to say about the sellers. They were friendly, open to answering questions, and were all easy to deal with. During our sales experience we also dealt with Bob in Finance and the general sales manager Steve. Again, I have nothing but good things to say about them. From a pricing perspective the truck was priced above what KBB indicated to be the going price for a vehicle with that age, options, and mileage. The sales manager, Steve, hemmed and hawed about the pricing but ultimately was willing to bring the price in line with what we were willing to spend. The transaction itself had some quirks, non-functional signature board, but all in all it was a decent experience. The challenge we ran into, however, was related to service and the correction of some "safety" issues with the truck. When we completed the transaction the dealer filled out a "we owe" document which listed several items that needed to be corrected. After driving the vehicle off the lot we identified two others. The dealership was notified of these issues in advance of our service appointment and we were instructed to have the service department take a look at them. We took the vehicle to the dealership at the appointed time and picked up a loaner vehicle. The service department used car tech apparently got busy that day and was unable to work on the vehicle. When we came by the dealership the next day to pick up the vehicle, the vehicle was sitting in the drive waiting for us. Of the four items listed, none apparently were fixed. The first item, a side view mirror motor was not engaging the mirror and required us to push in the mirror whenever we wanted to adjust the mirror. The tech noted on the service ticket that the motor worked fine. The second item was the drivers seat position motor which made a grinding sound when you move the seat forward or backward. Apparently the tech applied some lubricant to the motor and/or seat tracks. The motor continues to make the same grinding noise. The third issue was an intermittent third brake light. Again the tech noted in the service ticket that the light worked fine. The last and most concerning item related to a MIL indicator that came onto the truck a couple of days after picking it up. The CEL code, P0463, relates to a known issue with the fuel level sensor on the fuel pump. When the code displays the fuel gauge becomes erratic and displays an invalid fuel level. For this fourth item, I do not recall seeing anything specific to it noted on the service ticket. When we first notified the service tech, we let him know that there was both a recall and a TSB issued by Nissan for the issue. We indicated to the service writer that the truck did not qualify for the recall but was covered under the TSB. We also provided the service writer with a copy of the TSB documentation at the time the vehicle was dropped off. When asked the service writer repeated basically what we told him regarding the vehicle not being eligible for the recall and then handed us back the """TSB""" paperwork that we provided him a day earlier. He indicated that he spoke to his service manager who indicated that they were not equipped to perform this type of maintenance on the vehicle. Rather than letting us know of this in advance so we could make other arrangements to getting the sensor replaced, the service writer mentioned it only when we came by to pick up the Pathfinder. As such we had no option but to continue driving the vehicle, with a faulty fuel level sensor, until we could take it to a different repair facility to get the fuel level sensor replaced. Since I believe that Honda/Acura mechanics have similar skill sets to Nissan mechanics, my assumption is that their service department pushed back on these issues because they did not have ready access to repair parts; or that they were instructed to keep repair costs minimal. Is this the reason why? We'll likely never know. What's sad is that this service experience had a negative impact on our overall experience with Acura of Tempe. What started as a good customer experience ended as a rather lackluster one. More

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Excellent Sales Process - Straight forward Sale I recently leased an Acura MDX from Acura Tempe. It was an excellent and quick (as far as dealerships go) experience throughout. I started by speaki I recently leased an Acura MDX from Acura Tempe. It was an excellent and quick (as far as dealerships go) experience throughout. I started by speaking with Steve Rotanda (Sales Manager) over the phone and email. He provided very direct and honest feedback and was not in a hurry as I asked him a ton of questions. He provided me with a competitive price and talked through the Lease vs. Purchase options with me. Oakey Okuma was my salesman and he was patient and detailed with my questions about the entire line of Acura vehicles as well as previous models. I spoke with all 3 dealerships in town and decided to work with Tempe because of their non-pushy attitude, and Private ownership (versus corporate owned). This dealership was the furthest away from me and still ended up being the obvious choice. I highly recommend Acura of Tempe for your purchasing needs. More

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Pleasant dealership experience. First rate service, by all whom I came into contact with at Acura of Tempe during the lease of an 2016 ILX, with Premium Package, on September 10, 201 First rate service, by all whom I came into contact with at Acura of Tempe during the lease of an 2016 ILX, with Premium Package, on September 10, 2015. Oakey Okuma, Product Specialist, and Steve Rotonda, General Sales Manager, made my experience at your dealership extremely comfortable. Oakey, provided Indepth information on each car I was interested in. Oakey and Steve presented me with dealer and manufacturer incentives, making the terms for the lease very satisfactory. Bob Banes in finance, also made for a stress-free transaction. The next day, I return to bring the Title to my trade in and made minor change on my contract, in which Virginia Trumbull cheerfully handled my request I am a very satisfied customer and very happy with my new car. More

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Toyota Venza After visiting many, many, many dealerships for the perfect vehicle I can truly rate Acura of Tempe by far the best place to purchase a vehicle. Oakey After visiting many, many, many dealerships for the perfect vehicle I can truly rate Acura of Tempe by far the best place to purchase a vehicle. Oakey, the sales man who assisted us with our purchased was so amazing and very patient while my husband and I made up our minds. He made this transaction so smooth you didn't feel the usual dealership experience where you just stress and take long hours instead we felt like we were out visiting a friend. Oakey was so welcoming and knowledgeable about their products and services you could tell he enjoyed his work place. Also Bob, the finance gentleman he was great also made our visit so smooth he was so friendly and helpful with all of our questions he was just great! I can't forget to mention the gentle man who assisted in getting our vehicle cleaned up and ready to take home i can't recall his name but he was so welcoming and when he congratulated us in our new buy he just seemed so happy for us. You could tell he took pride in his work he left our vehicle spotless. I really appreciate the warmth these gentlemen bring to their job site they sure do transmit that to their customers. More

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