Odie Terry | Page 3

Always quality service We have all 3 of our cars serviced by Five Star Ford in North Richland Hills. They have always given our quality service. We will continue to use you We have all 3 of our cars serviced by Five Star Ford in North Richland Hills. They have always given our quality service. We will continue to use your services. We have been customers of 5 Star for 26 years. More

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Wonderful Auto Buying Experience Initially, I brought a car in for service. Odie Terry in service was very helpful and professional. I mentioned I was considering buying another car s Initially, I brought a car in for service. Odie Terry in service was very helpful and professional. I mentioned I was considering buying another car so he put me in touch with Mr. Laguana. He and Mr. Hurley were wonderful and I felt they worked hard to get a satisfactory deal for me on my new vehicle - which I LOVE!!! there were no pressure tactics and the entire experience was very quick! More

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Excellent Service and Salespeople I worked with Carlton Abrams, and he was the best salesperson I have dealt with in some time in any environment. He listened to what we needed and he I worked with Carlton Abrams, and he was the best salesperson I have dealt with in some time in any environment. He listened to what we needed and he did not try to sell me a vehicle we didn't need. He was helpful and didn't try to push me when I needed to return to work. The entire group at Five Star Ford is amazing. More

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Five Star Service We welcome the opportunity to have our cars serviced at Five Star Ford. From the warm greeting we receive on the driveway from the service attendant We welcome the opportunity to have our cars serviced at Five Star Ford. From the warm greeting we receive on the driveway from the service attendant John Bradley to the service writer teams, we feel well taken care of. Our service writers are Josh Lowery and Odie Terry. They are always honest, dependable and reliable. We count on them to have our cars serviced in a timely manner and an efficient way. They keep in contact thru the whole service process and address any concerns we might have with the repair. I can't think of any place else we would take our cars. They are top notch from start to finish. Thank you for making us feel like family! More

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Exceeded my expectations I would ask for Odie Terry Service Advisior, you will not be sorry. I did not have an appointment due to this being an emergency. Odie met me at my I would ask for Odie Terry Service Advisior, you will not be sorry. I did not have an appointment due to this being an emergency. Odie met me at my car and got me on my way. More

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Superb service all the way I called to schedule an appointment to get my car repaired and had the pleasure of talking to Odie. He was very courteous and scheduled me an appoint I called to schedule an appointment to get my car repaired and had the pleasure of talking to Odie. He was very courteous and scheduled me an appointment that day to get my car in for service. I know service advisors get busy with other customers and I called the next day to check on my car mid-morning, left a message and he returned my call within about ten minutes. He checked the status of my car, called me back with the great news that the technician had already checked it out and that the parts required for the repair had already arrived at the dealership. Wow! That was quick. Odie called me back mid-afternoon with the great news that my car would be ready to go shortly. He also scheduled a courtesy pickup for me and by five o'clock, I was on my way home with my car repaired. I can't thank Odie enough for being so courteous and conscientious about keeping me informed and taking care of me after the problems I had had at another nearby dealership trying to get my car repaired. Thank you Odie!!! You're my service advisor from now on!!! More

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Awesome Service Very polite and took the time to explain what issues on my truck needed to be addressed. My service was done quick and notified me right away. Very polite and took the time to explain what issues on my truck needed to be addressed. My service was done quick and notified me right away. More

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Awesome service Odie Terry and Johnny Tisdale were awesome in very explaining the repairs to my truck they made sure everything was in tip top shape before calling me Odie Terry and Johnny Tisdale were awesome in very explaining the repairs to my truck they made sure everything was in tip top shape before calling me that my truck was ready for pickup great people made a long day pleasant for me .I will always have my truck serviced by them. Thank you More

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exceptional customer service For those of you looking for a dealer that puts the customer first, I would recommend Five Star in NHR. I have done business with them for years, the For those of you looking for a dealer that puts the customer first, I would recommend Five Star in NHR. I have done business with them for years, they done an excellent job in solving my service problems. Most recently I would like to thank Alex Hernandez, Pedro Soares and Odie Terry for repairing my F250 truck. These people know what they are doing and do it right every time. Many thanks to you Five Star NRH. More

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EXCEPTIONAL SERVICE - OUTSTANDING DEALERSHIP & SERVICE DEPT. Aug. 28, 2015 I purchased my lifetime dream car, 2015 Mustang GT w/50 year appearance package. I purchased the car at another dealership (which I will Aug. 28, 2015 I purchased my lifetime dream car, 2015 Mustang GT w/50 year appearance package. I purchased the car at another dealership (which I will not do any future business with). The car had 104 miles. On the 3rd day of ownership the car began having a serious steering issue. I brought the car to 5 Star because it was closer to my home. The service department worked daily to try and diagnose the problem. I was informed the first day that the repair may take a week or so. Apparently this was a new issue, never seen before, and they were having to consult the Ford Plant in Michigan for additional support from the plant Engineers and Technician responsible for building the Mustangs. During the second week the car was there, I contacted a Ford Corporate Liaison, Wendy, who was my point of contact between the shop, the dealership, and Ford Corporation. Ford had a corporate Engineer personally come to the dealership to assist in the diagnostics. I cannot believe the number of people involved in solving the problems with this car! I spoke to Oddie Terry, Service Drive Manager, and the Service Director, Robert Morgan,during this second week. They were not able to provide me with answers yet but they did reach out to me and assured me that they were working on it and would keep in touch with me. They were very kind and expressed that they wanted me to know that I was not forgotten. The following week I was getting pretty upset as my new car (my baby) was still down and there was no telling when she would be repaired. I called into the dealership and left a voice mail for the General Manager, Terry Rich. I explained the issues and my frustration. Even though I knew people were working on the car, I knew nothing more than I did when I took it in almost 3 weeks earlier. I received a call back from Mr. Rich within a very short amount of time. He explained to me EVERYTHING that had been done, and what was being done to try to solve this problem. There was a great deal of work and testing that was being done behind the scenes that I had no idea of. I was honestly thinking the car had been put on a back lot and forgotten. Mr. Rich assured me that was not the case. He was so very kind, compassionate, honest, and the true definition of integrity. I was highly impressed. He assured me that he would do everything within his power to resolve the issues as quickly as possible. Mr. Rich remained in very close contact with me. He understood my concerns and honestly treated me as I believe he would his own family. We discussed several "what if" situations and I felt very confident that the service department and Ford Corporation were doing everything possible to fix my car. I received the long awaited call that Wednesday that I would be able to pick up my car on Thursday. The steering problem had FINALLY been resolved and the parts replaced and tested multiple times. In addition, the mechanic found another issue with the brakes. He told Mr. Terry that he wanted to ensure that EVERYTHING on the car was in proper working order and would need a few more hours to resolve this other issue. Unfortunately I did not get the name of the mechanic that repaired the car. I did not have the opportunity to meet him. I can only hope he reads this and knows how much I appreciate all of his work and efforts as well. I cannot begin to explain my excitement when I arrived at the dealership on Thursday to pick up my "baby", my Mustang! (Yes, I actually hugged the car when I saw her.) As excited as I was to be getting the car back, I first wanted to meet this team that had been working so hard to get this resolved and thank them for their efforts. I was able to personally meet Terry, Robert, and the Ford Engineer, Brandon. Each of these gentlemen are OUTSTANDING! Five Star Ford in North Richland Hills has won me over as a customer, forever! I have owned other Fords and Chevy's through the years, and Lexus in recent years. Lexus did provide good customer service, but even they did not compare to the service and consideration that 5 Star provides. I was treated and talked to with such concern, compassion, consideration, urgency, and understanding. I know for a fact that I was not "just a customer". There was a genuine kindness and caring from these men, and Ford as a corporation, Ford really DOES care about their customers and they have proven to me that they will go above and beyond to make you a satisfied customer. Ford stands behind their product and strives to ensure the customer has complete confidence in their product. I will be a longtime customer with 5 Star from here forward. I honestly wish I had purchased the Mustang from them. I can't change the past but I sure can give them all of my automotive business in the future. I wish I had known about this website (Dealerrater.com) before I bought from Grapevine Ford. I will not be having any further business with Grapevine Ford. (Be sure to read their reviews before you consider going to them). Reading all of the other reviews and going through this experience, 5 Star Ford dealership is legit. They are absolutely AWESOME! I honestly feel very blessed and grateful for the service I received. I wish my car had not had the problems it did but 5 Star went above and beyond to fix it. They took a negative and turned it into a positive. Please consider 5 Star before going elsewhere for service or purchase. Give them a chance before you buy, I wish I had. More

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