Omar Martinez | Page 22

Mercedes-Benz of Orange County responded

Thank you for your positive feedback! We’re delighted to hear that you found our service center to be professional, clean, and knowledgeable. We take pride in making the customer a priority and are glad to know we met your expectations. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

I’m sorry to hear about your recent experience regarding the oil change pricing. We understand your concerns and want to address them. Our goal is to provide high-quality service, and we strive to be transparent about our pricing. It’s important for us to ensure that you receive the best possible care for your vehicle. Please contact us directly at 845-201-8525 so we can discuss this matter further and address any questions you might have. We value your feedback and are committed to resolving this issue. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your feedback! We’re thrilled to hear that you’re very happy with the service you received. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your kind words! We’re delighted to hear that Omar provided you with helpful and professional service. It’s great to know that his prompt communication and follow-through left a positive impression. We appreciate your feedback and will be sure to share your compliments with Omar. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive top-notch service and feel like a VIP every time you visit us. Providing exceptional service and ensuring our customers feel valued and appreciated are our top priorities, and it's fantastic to know that our staff's professionalism and dedication contribute to your positive experience. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your fantastic review! We're thrilled to hear that you had a very good experience with our customer service and found our team to be friendly. It's wonderful to know that Victor provided you with excellent service, demonstrating patience and helpfulness throughout your visit. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your fantastic review! We're thrilled to hear that Omar provided you with very good professional service. Your satisfaction is our priority, and we're glad to know that your experience was positive enough to consider returning in the future, potentially for a new vehicle purchase. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your kind words! We're delighted to hear that you found our staff to be friendly and welcoming. Creating a positive and welcoming environment for our customers is important to us, and we're glad to hear that you had a pleasant experience with us. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your wonderful review! We're thrilled to hear that Omar provided you with attentive and thorough service for your E-Class. It's fantastic to know that the work done in our shop met your expectations and was deemed outstanding. We're also glad to hear that our technician went the extra mile to provide you with a detailed and informative video on the work performed, ensuring transparency and peace of mind. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your glowing review! We're delighted to hear that Scott provided you with exceptional service and went above and beyond to ensure your complete satisfaction. Customer satisfaction is our top priority, and it's wonderful to know that Scott's dedication made a positive impact on your experience. We'll be sure to pass along your kind words to Scott, and we look forward to serving you again in the future. Warm regards, Michael Hill mhill@benzelbusch.com