Orlando Casale | Page 11

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re thrilled to hear that Mike made your experience great by explaining everything clearly, making you feel comfortable, and providing a pressure-free environment. It’s fantastic to know that you fell in love with the car and had a positive experience. We’ll be sure to share your appreciation with Mike. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I’m truly sorry to hear about the issues you experienced with our service. I understand how frustrating it must have been to have your car sit in our lot for a week, especially when communication was lacking. We strive to provide exceptional service, and it’s clear we fell short in your case. Please know that we take your feedback seriously and are committed to addressing these concerns to prevent future occurrences. I would appreciate the opportunity to discuss this further and resolve any outstanding issues. Please contact me directly at 845-201-8525 , and I will ensure we address your concerns promptly. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We’re pleased to hear that Omar provided you with great communication, support, and assistance, and that working with him was a pleasure. We appreciate your feedback and will make sure to share your compliments with Omar. If you need any further assistance or have any questions in the future, please feel free to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive feedback! We’re delighted to hear that you found our service center to be professional, clean, and knowledgeable. We take pride in making the customer a priority and are glad to know we met your expectations. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re thrilled to hear that you’re very happy with the service you received. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive top-notch service and feel like a VIP every time you visit us. Providing exceptional service and ensuring our customers feel valued and appreciated are our top priorities, and it's fantastic to know that our staff's professionalism and dedication contribute to your positive experience. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that you love our dealership and that you experienced professional service at its best during your visit. Providing excellent service to our customers is our top priority, and we're delighted that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a very good experience with our customer service and found our team to be friendly. It's wonderful to know that Victor provided you with excellent service, demonstrating patience and helpfulness throughout your visit. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your visit was efficient and that our team provided thorough explanations of procedures, ensuring you felt comfortable and understood throughout the process. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're delighted to hear that you found our staff to be friendly and welcoming. Creating a positive and welcoming environment for our customers is important to us, and we're glad to hear that you had a pleasant experience with us. Warm regards, Michael Hill mhill@benzelbusch.com