Orlando Casale | Page 11

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience! We're so glad to hear that both you and your car were well taken care of and that the service felt quick and efficient! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re so glad to hear that your experience with Mercedes-Benz has lived up to your expectations. Welcome to the Mercedes-Benz family! If you ever have any questions or need assistance, don’t hesitate to reach out—we're here to help. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re glad to hear that you enjoyed the service from start to finish and appreciated the video we sent. It’s great to know that our service advisor made a positive impression. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. After thoroughly reviewing the situation, we understand how frustrating it must have been to have your vehicle returned with additional concerns. Regarding your visit, our technician completed the subframe extension recall, and the vehicle was road-tested to ensure it was functioning properly. Our technician identified a leaking rear airbag strut and recommended replacing both airbags along with the level sensors. We understand that two days later, you encountered issues with the rear suspension. Scott B. reached out to your wife to inform her of the findings, and I followed up with you on Monday. I advised that while Mercedes-Benz covers the frame under the recall, contacting MB customer service might be a good step, and we’re here to assist further based on their response. Our Service Manager Orlando also tried to connect with you and left a message yesterday. I see that you’ve picked up the vehicle, and we haven’t heard back from you yet. Please know that we’re committed to resolving any issues you may have, and we’re here to help in any way possible. We value your trust in us and would like to ensure that your vehicle is functioning as it should. Please feel free to reach out directly, and we’ll work together to address any remaining concerns. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive feedback! We’re glad to hear that our team was accommodating and attentive to your needs. It’s important to us that we greet and assist our customers with care and efficiency. We appreciate your kind words and look forward to helping you with any future needs! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to provide detailed feedback on your recent experience. We’re sorry for the inconvenience caused by the misplaced keys and understand how frustrating it must have been. We appreciate your patience and are glad to hear that Omar and Orlando were able to assist you with professionalism and care. However, we apologize for the negative experience you had with the service department's response. This is not the level of service we aim to provide, and we’ll address your concerns with our team to ensure better handling of similar situations in the future. Your feedback helps us improve, and we appreciate your understanding. If you have any further concerns or need assistance, please don’t hesitate to reach out to us directly. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your detailed review! We’re thrilled to hear that our team effectively communicated the issues with your car and made the next steps clear. It’s great to know that the loaner car process was simple and that your vehicle is now running as it should. Your satisfaction is our priority, and we’re glad we could get things back on track for you. Thank you for your kind words and for choosing us for your vehicle needs! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your review! We’re delighted to hear that you found our service to be fast and excellent, and that we were able to meet your expectations. Your satisfaction is important to us, and we’re pleased that you had a positive experience without any waiting time. We appreciate your feedback and look forward to serving you again in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that our staff has been excellent and attentive, and that our communication has met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your fantastic review! Your kind words mean a lot to us, and we’re thrilled to know that our efforts are appreciated. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com