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Orlando Casale
Orlando Casale at Mercedes-Benz of Orange County powered by Benzel-Busch

Orlando Casale | Page 12

Service Manager

Mercedes-Benz of Orange County powered by Benzel-Busch

1 Mercedes Way
Harriman, NY 10926

Contact Me
4.8
124 Reviews

Dealership Experience

9 yrs, 4 mos

Industry Experience

36 yrs, 9 mos

Specialties & Trainings

Career Development and NADA Professional Management Series, Parts and Service

4.8

124 Reviews

Write a Review

124 Reviews of Orlando Casale

June 15, 2024

Dealership Rating
Employee Rating

Very happy. very happy. Not very excited with 15 word review, but still very happy with all the people I dealt with. More

by nycalmail2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Caiya Davis, Frankie Devita, Mark Webster

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Jul 30, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re thrilled to hear that you’re very happy with the service you received. Warm regards, Michael Hill mhill@benzelbusch.com

June 13, 2024

Dealership Rating
Employee Rating

Always top notch service. Staff is awesome and professional. VIP treatment every time I visit. More

by Mikelight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Caiya Davis, Frankie Devita, Walter Pensa, Mark Webster

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Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive top-notch service and feel like a VIP every time you visit us. Providing exceptional service and ensuring our customers feel valued and appreciated are our top priorities, and it's fantastic to know that our staff's professionalism and dedication contribute to your positive experience. Warm regards, Michael Hill mhill@benzelbusch.com

June 10, 2024

Dealership Rating
Employee Rating

Love this Dealership! ! Professional at its best! Will come back thank you all for your help More

by OCASALE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita

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Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that you love our dealership and that you experienced professional service at its best during your visit. Providing excellent service to our customers is our top priority, and we're delighted that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

June 03, 2024

Dealership Rating
Employee Rating

Very good customer service and friendly people I would recommend Victor! He was very patient and helpful. More

by iwallwayslovu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benzel Admin, Omar Martinez , Scott Bateman, Scott Cruver, Caiya Davis, Frankie Devita, Walter Pensa, Thomas Tzimoulis, Mark Webster, Víctor

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Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a very good experience with our customer service and found our team to be friendly. It's wonderful to know that Victor provided you with excellent service, demonstrating patience and helpfulness throughout your visit. Warm regards, Michael Hill mhill@benzelbusch.com

May 27, 2024

Dealership Rating
Employee Rating

Didn’t have to wait. Procedures explained thoroughly. I felt comfortable that my advisor understood my concerns. Estimate presented before work began. More

by Judy25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Bateman

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Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your visit was efficient and that our team provided thorough explanations of procedures, ensuring you felt comfortable and understood throughout the process. Warm regards, Michael Hill mhill@benzelbusch.com

May 24, 2024

Dealership Rating
Employee Rating

thanks and friendly staff It’s nice to be nice whenever you good place o More

by WOOSUNAH66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Caiya Davis, Frankie Devita

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Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're delighted to hear that you found our staff to be friendly and welcoming. Creating a positive and welcoming environment for our customers is important to us, and we're glad to hear that you had a pleasant experience with us. Warm regards, Michael Hill mhill@benzelbusch.com

May 24, 2024

Dealership Rating
Employee Rating

Omar was very attentive and thorough with me E class. The work done in the shop was as it always is…outstanding. The tech also took the time to provide a very detailed and informative video on the work p More

by MBUCZKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Josephine Nikolla, Walter Pensa

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Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Omar provided you with attentive and thorough service for your E-Class. It's fantastic to know that the work done in our shop met your expectations and was deemed outstanding. We're also glad to hear that our technician went the extra mile to provide you with a detailed and informative video on the work performed, ensuring transparency and peace of mind. Warm regards, Michael Hill mhill@benzelbusch.com

May 22, 2024

Dealership Rating
Employee Rating

Scott went above and beyond to ensure I was 100% satisfied with the service provided. More

by Cazuckerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita

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Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're delighted to hear that Scott provided you with exceptional service and went above and beyond to ensure your complete satisfaction. Customer satisfaction is our top priority, and it's wonderful to know that Scott's dedication made a positive impact on your experience. We'll be sure to pass along your kind words to Scott, and we look forward to serving you again in the future. Warm regards, Michael Hill mhill@benzelbusch.com

May 19, 2024

Dealership Rating
Employee Rating

Excellent work thank you All was professional and helpful I spent some good time there More

by MARY.ISKANDER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Caiya Davis, Frankie Devita

Report | Print
Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us and that our team provided professional and helpful service. We aim to make every visit enjoyable and worthwhile, and we're glad to hear that you felt your time with us was well spent. Warm regards, Michael Hill mhill@benzelbusch.com

May 16, 2024

Dealership Rating
Employee Rating

Professional team associates throughout. I had a 30k service, brakes, new tires and an alignment all performed while I waited. The facility is among the nicest auto dealerships you will ever More

by BILLMOHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita, Mark Webster, Alex Luna, Parts manager

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Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your fantastic experience with us! We're thrilled to hear that our team provided you with professional service and that you had a seamless experience while waiting for your 30k service, brakes, new tires, and alignment. Warm regards, Michael Hill mhill@benzelbusch.com

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