Orlando Casale
Orlando Casale at Mercedes-Benz of Orange County powered by Benzel-Busch

Orlando Casale | Page 12

Service Manager

Mercedes-Benz of Orange County powered by Benzel-Busch

1 Mercedes Way
Harriman, NY 10926

Contact Me
4.8
118 Reviews

Dealership Experience

9 yrs, 3 mos

Industry Experience

36 yrs, 8 mos

Specialties & Trainings

Career Development and NADA Professional Management Series, Parts and Service

4.8

118 Reviews

Write a Review

118 Reviews of Orlando Casale

May 24, 2024

Dealership Rating
Employee Rating

Omar was very attentive and thorough with me E class. The work done in the shop was as it always is…outstanding. The tech also took the time to provide a very detailed and informative video on the work p More

by MBUCZKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Josephine Nikolla, Walter Pensa

Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Omar provided you with attentive and thorough service for your E-Class. It's fantastic to know that the work done in our shop met your expectations and was deemed outstanding. We're also glad to hear that our technician went the extra mile to provide you with a detailed and informative video on the work performed, ensuring transparency and peace of mind. Warm regards, Michael Hill mhill@benzelbusch.com

May 22, 2024

Dealership Rating
Employee Rating

Scott went above and beyond to ensure I was 100% satisfied with the service provided. More

by Cazuckerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita

Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're delighted to hear that Scott provided you with exceptional service and went above and beyond to ensure your complete satisfaction. Customer satisfaction is our top priority, and it's wonderful to know that Scott's dedication made a positive impact on your experience. We'll be sure to pass along your kind words to Scott, and we look forward to serving you again in the future. Warm regards, Michael Hill mhill@benzelbusch.com

May 19, 2024

Dealership Rating
Employee Rating

Excellent work thank you All was professional and helpful I spent some good time there More

by MARY.ISKANDER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Caiya Davis, Frankie Devita

Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us and that our team provided professional and helpful service. We aim to make every visit enjoyable and worthwhile, and we're glad to hear that you felt your time with us was well spent. Warm regards, Michael Hill mhill@benzelbusch.com

May 16, 2024

Dealership Rating
Employee Rating

Professional team associates throughout. I had a 30k service, brakes, new tires and an alignment all performed while I waited. The facility is among the nicest auto dealerships you will ever More

by BILLMOHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita, Mark Webster, Alex Luna, Parts manager

Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your fantastic experience with us! We're thrilled to hear that our team provided you with professional service and that you had a seamless experience while waiting for your 30k service, brakes, new tires, and alignment. Warm regards, Michael Hill mhill@benzelbusch.com

May 02, 2024

Dealership Rating
Employee Rating

Most professional and wonderful service ! ! Bought my new car within 1 hour !! Michael Paccione and Thomas Tzimoulis were fantastic!! More

by JULES4074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Caiya Davis, Frankie Devita, Walter Pensa, Thomas Tzimoulis, Michael Paccione

May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that Michael Paccione and Thomas Tzimoulis provided you with such professional and wonderful service during your car purchase. Delivering a seamless and efficient experience is our goal, and we're delighted that we could have you driving off in your new car within just one hour. Warm Regards, Michael Hill mhill@benzelbusch.com

May 01, 2024

Dealership Rating
Employee Rating

It is a pleasure having Omar Martinez assist when my car is being serviced, he makes the experience perfect More

by ceetee62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Caiya Davis

May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We're thrilled to hear that Omar Martinez has consistently provided you with a perfect experience when your car is being serviced. Warm Regards, Michael Hill mhill@benzelbusch.com

April 29, 2024

Dealership Rating
Employee Rating

First and foremost Mercedes-Benz is always presentable and Omar was professional. He keeps updated on present situation with your service. Thank you Omar. More

by nyindera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Caiya Davis, Frankie Devita, Walter Pensa, Thomas Tzimoulis, Mark Webster

May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you found our dealership and Omar to be presentable and professional. Providing top-notch service and keeping our customers updated on their service status is important to us, and we're glad Omar could deliver on that promise for you. Warm Regards, Michael Hill mhill@benzelbusch.com

April 12, 2024

Dealership Rating
Employee Rating

The team was great from dropping the vehicle off for repairs to picking the vehicle back up. More

by RJAINARAIN
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

Apr 17, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided you with great service from drop-off to pick-up. Providing a seamless and pleasant experience for our customers is always our goal, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

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