Orlando Casale | Page 10

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience! We're so glad to hear that both you and your car were well taken care of and that the service felt quick and efficient! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re so glad to hear that your experience with Mercedes-Benz has lived up to your expectations. Welcome to the Mercedes-Benz family! If you ever have any questions or need assistance, don’t hesitate to reach out—we're here to help. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re glad to hear that you enjoyed the service from start to finish and appreciated the video we sent. It’s great to know that our service advisor made a positive impression. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. After thoroughly reviewing the situation, we understand how frustrating it must have been to have your vehicle returned with additional concerns. Regarding your visit, our technician completed the subframe extension recall, and the vehicle was road-tested to ensure it was functioning properly. Our technician identified a leaking rear airbag strut and recommended replacing both airbags along with the level sensors. We understand that two days later, you encountered issues with the rear suspension. Scott B. reached out to your wife to inform her of the findings, and I followed up with you on Monday. I advised that while Mercedes-Benz covers the frame under the recall, contacting MB customer service might be a good step, and we’re here to assist further based on their response. Our Service Manager Orlando also tried to connect with you and left a message yesterday. I see that you’ve picked up the vehicle, and we haven’t heard back from you yet. Please know that we’re committed to resolving any issues you may have, and we’re here to help in any way possible. We value your trust in us and would like to ensure that your vehicle is functioning as it should. Please feel free to reach out directly, and we’ll work together to address any remaining concerns. Warm regards, Michael Hill mhill@benzelbusch.com