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Orlando Casale
Orlando Casale at Mercedes-Benz of Orange County powered by Benzel-Busch

Orlando Casale | Page 9

Service Manager

Mercedes-Benz of Orange County powered by Benzel-Busch

1 Mercedes Way
Harriman, NY 10926

Contact Me
4.7
130 Reviews

Dealership Experience

9 yrs, 8 mos

Industry Experience

37 yrs, 1 mo

Specialties & Trainings

Career Development and NADA Professional Management Series, Parts and Service

4.7

130 Reviews

Write a Review

130 Reviews of Orlando Casale

January 17, 2025

Dealership Rating
Employee Rating

Thanks great great service They picked up my car and brought it back and fixed all the things that needed to be done More

by Labbella01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita

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December 30, 2024

Dealership Rating
Employee Rating

I was very impressed with the service. Especially when I got a text to view what they had done to the vehicle and I got to hear/see the details. More

by mrivera11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita

Print

December 22, 2024

Dealership Rating
Employee Rating

They picked up my car at my house so I didn’t have to go in thanks More

by Labbella01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita

Print

December 05, 2024

Dealership Rating
Employee Rating

My review of this play is they are terrible. I paid for pre paid maintenance package. I took my car in for service and they wouldn’t honor my plan because the mileage was over by a few miles. I More

by JAMESBLACKJAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alix Grubbs, Sam Sierra, Reputation Management, Benzel Admin, Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita, Mark Webster

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December 04, 2024

Dealership Rating
Employee Rating

I worked with Scott Bateman. He was very professional and courteous. He knows his job and does it well. I wish she works for me. More

by TCLARKE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Bateman

Print

November 29, 2024

Dealership Rating
Employee Rating

Excellent experience with Eric and Thomas I would recommend anyone to go here for a Mercedes More

by Labbella01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Makofsky , Thomas Tzimoulis

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November 22, 2024

Dealership Rating
Employee Rating

Fantastic experience getting my windshield replaced. Quick, easy and the dealer had everything needed when I arrived to complete the repair. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita

Print

November 18, 2024

Dealership Rating
Employee Rating

was not an easy problem with my Metris van but they found it and fixed it More

by JVM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita

Print
Dec 09, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re glad our team was able to identify and resolve the issue with your Metris van. We appreciate your patience and trust in us to get the job done! Warm Regards, Michael Hill mhill@benzelbusch.com

November 11, 2024

Dealership Rating
Employee Rating

The service was good. I have all my service to my car done at the dealer. More

by DEBRAMAE44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita

Print
Dec 09, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We're glad to hear you had a good experience, and we appreciate you trusting us with all of your car’s service needs. We look forward to continuing to serve you! Warm Regards, Michael Hill mhill@benzelbusch.com

November 10, 2024

Dealership Rating
Employee Rating

Had a great experience everything was done on time and the car was clean when handed back More

by LARRYKAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
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