Orlando Casale
Orlando Casale at Mercedes-Benz of Orange County powered by Benzel-Busch

Orlando Casale | Page 9

Service Manager

Mercedes-Benz of Orange County powered by Benzel-Busch

1 Mercedes Way
Harriman, NY 10926

Contact Me
4.8
124 Reviews

Dealership Experience

9 yrs, 4 mos

Industry Experience

36 yrs, 9 mos

Specialties & Trainings

Career Development and NADA Professional Management Series, Parts and Service

4.8

124 Reviews

Write a Review

124 Reviews of Orlando Casale

November 22, 2024

Dealership Rating
Employee Rating

Fantastic experience getting my windshield replaced. Quick, easy and the dealer had everything needed when I arrived to complete the repair. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita

November 18, 2024

Dealership Rating
Employee Rating

was not an easy problem with my Metris van but they found it and fixed it More

by JVM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita

Dec 09, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re glad our team was able to identify and resolve the issue with your Metris van. We appreciate your patience and trust in us to get the job done! Warm Regards, Michael Hill mhill@benzelbusch.com

November 11, 2024

Dealership Rating
Employee Rating

The service was good. I have all my service to my car done at the dealer. More

by DEBRAMAE44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita

Dec 09, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We're glad to hear you had a good experience, and we appreciate you trusting us with all of your car’s service needs. We look forward to continuing to serve you! Warm Regards, Michael Hill mhill@benzelbusch.com

November 10, 2024

Dealership Rating
Employee Rating

Had a great experience everything was done on time and the car was clean when handed back More

by LARRYKAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 08, 2024

Dealership Rating
Employee Rating

I had the pleasure of working with Victor Parra Vazquez and I can’t say enough about him! Thank you for helping me out into getting my dream car and making the process very easy and quick and most importan More

by Aliaabozid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alix Grubbs, Sam Sierra, Reputation Management, Benzel Admin, Victor Parra Vazquez , Scott Bateman, Scott Cruver, Thomas Tzimoulis, Mark Webster

November 03, 2024

Dealership Rating
Employee Rating

Don’t trust this place they promised to give free oil change and I had to fight to get free More

by smailramusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita

November 03, 2024

Dealership Rating
Employee Rating

Everybody I dealt with was excellent amazing service took care of everything I needed and I was very satisfied More

by R.CAPARLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Sierra , Frankie Devita, Thomas Tzimoulis, Mark Webster

October 31, 2024

Dealership Rating
Employee Rating

Very efficient staff members as well as how informative your service advisor and staff were More

by mg4085
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita

October 19, 2024

Dealership Rating
Employee Rating

Great customer service and we’re easy to work with. Also, did great work on my car to make sure it was perfect when I got it back. More

by BRODY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita

October 17, 2024

Dealership Rating
Employee Rating

Great service. Fast. Understanding. Just wish repair cost was a little more affordable. Thank you More

by Rockland express llc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita

...
9
...

Dealership Inventory (156 Vehicles)

new 2026 Mercedes-Benz GLB 250 car, priced at $52,800
2026 Mercedes-Benz GLB 250
new
Polar White exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz Sprinter 2500 car, priced at $62,067
2026 Mercedes-Benz Sprinter 2500
new
Arctic White exterior
Automatic
Rear-wheel Drive
used 2024 Kia Forte car, priced at $19,885
2024 Kia Forte
used
Snow White Pearl exterior
Automatic
Front-wheel Drive
new 2026 Mercedes-Benz GLA 250 car, priced at $51,135
2026 Mercedes-Benz GLA 250
new
MANUFAKTUR Patagonia Red Metallic exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLA 250 car, priced at $51,455
2026 Mercedes-Benz GLA 250
new
Mountain Grey Metallic exterior
Automatic
All-wheel Drive
used 2026 Mercedes-Benz GLA 250 car, priced at $40,853
2026 Mercedes-Benz GLA 250
used
Polar White exterior
Automatic
All-wheel Drive