Oscar Perez-Arcos | Page 3

Findlay Nissan Henderson responded

Thank you for your kind words! We’re glad to hear you found our service timely, efficient, and fairly priced. Keeping you informed throughout the process is very important to us, and we appreciate you noticing. We look forward to serving you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your experience! We're glad to hear your first visit went smoothly and that our team provided professional service. It's great that the wait time worked out well for you, and we appreciate the suggestion about coming in early. We look forward to welcoming you back for your next visit! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify. The complimentary first oil change you received with your Altima is a promotion offered by the selling dealership, in this case AutoNation. These offers are dealership-specific and are not part of a nationwide Nissan policy, which means they cannot always be honored at other Nissan dealerships, including ours. While some dealerships within the same brand group may choose to honor certain promotions, each dealership operates independently and sets its own service policies and offers. Our team simply follows the guidelines associated with the promotions we provide. We regret that this caused confusion and disappointment during your visit. Our goal is always to provide transparent and professional service to every customer, and we appreciate you taking the time to share your experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for bringing this to our attention. We’re very sorry to hear about the splash guard coming loose after your visit — that’s definitely not the experience we want for you. Please contact us as soon as possible so we can take a look and make this right. Your safety and satisfaction are very important to us. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan agargiulo@findlayauto.com

Findlay Nissan Henderson responded

Thank you for your feedback! We're glad to hear that your visit was quick and that everything was explained clearly — that's exactly the experience we aim to provide. We appreciate your note about the car cleaning as well. Our car wash should be up and running here in the next month. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your honest feedback. We sincerely apologize for the frustration you experienced with our communication system and service coordination. At Findlay Nissan, we strive for seamless communication between our call center and service team, and it’s clear we fell short during your visit. Regarding your concern about prior service reports, our goal is always to review past maintenance before making recommendations, so we take this feedback seriously. We’d like the opportunity to review your specific visit and make sure future services are handled more efficiently and transparently. Please reach out to me directly at your convenience so we can address these issues directly and ensure a smoother experience moving forward. Your input helps us improve, and we truly appreciate it. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan agargiulo@findlayauto.com

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience and that our team has been professional and polite throughout your visits. Everyone at Findlay Nissan works hard to provide a great experience from start to finish, and it means a lot to know we’re hitting the mark. We truly appreciate your support and look forward to continuing to serve you! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for the wonderful recommendation! We’re proud to hear you feel we do excellent work—it truly means a lot to our entire team at Findlay Nissan. Your support and referrals are the highest compliment we can receive. We look forward to continuing to provide top-quality service for you and anyone you send our way! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan