Oscar Perez-Arcos | Page 2

Findlay Nissan Henderson responded

Thank you for your kind review! We’re delighted to hear that our team went above and beyond to ensure you were well taken care of. Providing professional, attentive service is always our goal, and we truly appreciate your recognition. Thank you for choosing us, and we look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your experience. We're sorry to hear about the frustration you encountered with your vehicle, but we're glad Oscar was able to assist you promptly and put your mind at ease. Providing attentive, friendly service and addressing our customers' concerns quickly is very important to us. We'll be sure to recognize Oscar for his patience and dedication. Thank you for trusting Findlay Nissan with your vehicle, and we look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful review! We're thrilled to hear that both our Parts and Service teams were able to provide you with a 5-star experience during a stressful situation. We understand how important timing can be, and we're proud that our team was able to step up and get your vehicle taken care of before closing. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. Thank you for trusting us with your vehicle, and we look forward to assisting you with any future service needs and vehicle purchases. Safe travels, and we look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind feedback! We’re glad to hear our team was friendly and kept you well updated on your truck throughout your visit. Clear communication and transparency about your vehicle’s needs are very important to us. We truly appreciate your trust and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful feedback! We’re delighted to hear you received great service and customer support, and that Oscar provided you with kindness and professionalism during your visit. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words and recommendation! We’re delighted to hear that you received good service and attentive care from our team. Referrals from satisfied customers mean a great deal to us, and we truly appreciate you recommending us to your friends. Thank you for your trust, and we look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful review! We’re thrilled to hear you had a great experience and enjoyed our clean, comfortable customer lounge. Our team takes pride in providing friendly and helpful service, and we truly appreciate your kind words. We look forward to welcoming you back for your future service visits! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your loyalty over the past 6 years and for sharing your experience with us. We’re especially happy to hear that Oscar and Fabian have continued to provide you with great service and take good care of you over the years. We also appreciate your honest feedback regarding the sales experience, as it helps us improve. We truly value your continued support and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful review! We’re so glad to hear that Oscar continues to provide such helpful and knowledgeable service. It’s also great to know our team’s friendliness and efficiency made your experience even better. We truly appreciate your support and look forward to serving you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for bringing this to our attention. We understand how confusing and frustrating it can be to receive conflicting inspection results for the same brake components. We apologize for the inconsistency between the online report and the printed inspection sheet. Please contact us directly so we can review both reports with you, clarify the brake measurements, and ensure you have accurate information about your vehicle’s condition. We appreciate your feedback and the opportunity to make this right. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan