Oscar Perez-Arcos | Page 5

Findlay Nissan Henderson responded

Thank you so much for your kind review! We’re happy to hear that our team took great care of you and that you enjoyed the waiting area. It’s great to know your service was completed right on time as promised. We truly appreciate your feedback and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We understand that repair costs can be frustrating, especially for larger repairs like audio and video systems. Our pricing reflects the use of genuine parts, specialized equipment, and factory-trained technicians to ensure everything is repaired to the highest standard. That said, we completely respect your decision to explore other options and appreciate you giving us the opportunity to provide a quote. If you have any questions about the estimate or would like us to review it with you in more detail please feel free to contact me directly, we’re always happy to help. We hope to have the chance to assist you again in the future. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your continued trust in us! We're glad to hear that your fleet service visits are consistently quick and convenient, and that our team keeps you informed every step of the way. Providing clear communication—along with photos and videos of the work—is something we take pride in, so it’s great to know you find it valuable. We truly appreciate your support and look forward to keeping your vehicles running smoothly! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Our team takes pride in providing knowledgeable and helpful service, so it’s great to hear that we met your expectations. We look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the wonderful review! We’re glad you found our service fast, friendly, and transparent. We always aim to make things clear and stress-free for our customers, and we’re happy it showed. We look forward to serving you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback—we understand your concerns and appreciate the opportunity to address them. We’re sorry for any frustration regarding the timeline and cost. The total repair time includes not only the hands-on labor to replace the radiator and thermostat, but also time for diagnostics, system testing, coolant flush, refilling, ensuring there are no leaks, and confirming everything is operating properly. Labor rates also reflect the skill, equipment, and warranty behind the work performed. That said, you absolutely deserve transparency. We’d be happy to provide a detailed, itemized breakdown of the labor and go over everything with you so you feel confident in the charges. Please feel free to contact us directly at your convenience, and we’ll make sure all your questions are answered. We appreciate your business and the chance to clarify this for you. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re glad to hear our team was helpful and took the time to listen to your concerns—that means a lot to us. Providing friendly, understanding service is what we strive for every day. We truly appreciate your support and look forward to helping you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re thrilled to hear that Alan and the team have consistently provided courteous and caring service. It means a lot to us that you trust us with your vehicle, and we truly appreciate your continued support. We look forward to taking care of your vehicle needs for years to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words and continued loyalty! We truly appreciate you trusting us with your vehicles over the years. It means a lot to hear that you’ve had consistently excellent experiences with our team. We look forward to continuing to serve you in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your honest feedback—we really appreciate you taking the time to share your experience. We’re glad to hear that our service department met your expectations by keeping your appointment on time and addressing your concerns with a positive attitude. That’s exactly the level of care we strive to provide. However, we’re sorry to hear that your experience with our sales team didn’t match that same standard. Not receiving a proper walkthrough of your new truck, feeling that our team was uninterested, and having to make multiple return visits for things that should have been handled upfront (like the full tank of gas and key fob) is certainly not the experience we want for our customers. Your feedback is important, and we’ll be addressing these concerns with our sales team to ensure better communication, preparation, and customer support moving forward. If there’s anything we can do to make things right or assist you further, please don’t hesitate to reach out—we’d truly appreciate the opportunity to improve your experience. Thank you again for bringing this to our attention, and we hope to serve you better in the future. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan