Oscar Vizcarra
Oscar Vizcarra at Toyota of Coconut Creek

Oscar Vizcarra | Page 44

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.7
836 Reviews
4.7

836 Reviews

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836 Reviews of Oscar Vizcarra

November 16, 2022

Dealership Rating
Employee Rating

Im very disappionted with this car model after 18 years and more 10 car bought fronm the dealer this one has many flaws. I can hardly recommend them . More

by ALSILVA1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO

Nov 27, 2022

Toyota of Coconut Creek responded

We strive to provide cars in excellent condition and I'm very sorry that we've let you down. If you're willing, I would like to discuss your experience with you in greater detail so that I can properly address this concern. Please give me a call, as I won't be able to locate your contact information without a name. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

Dec 28, 2022

Toyota of Coconut Creek responded

Hi William, I apologize for the late response. I just tried calling you and left a message on a voicemail. Please give me a call at your convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

Dec 12, 2022

ALSILVA1919 responded

Good morning Jessica. I am a customer with more than 12 Toyota vehicles purchased from the dealer in the last 20 years and without problems. Sorry for not having responded quickly but as I expressed in my previous email I currently have 2 vehicles purchased at the end of 2019 (Tacoma Sport and RAV 4 Premium) of which the Rav4 is more deteriorated It filters rainwater inside and due to its excessive repair cost ($420.00) and being a construction error of the vehicle and the materials used, I was forced to solve the problem on my own with good results. The plastics around the front windshield are burned and broken. Very low quality materials. Failure in the valve (by pass valve) of the engine with a repair cost of $1,060.00 dollars. This valve is highly commented since its failure is very common, therefore it seems to me an undetected manufacturing error. Sincerely William A Silva email : alsilva19@hotmail.com 954)297 0543 Florida 33067

November 09, 2022

Dealership Rating
Employee Rating

Excellent service, very fast and the service advisor waits very quickly, very professional.. Gracias Oscar. More

by karlos7604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2022

Toyota of Coconut Creek responded

Karlos, we're delighted Oscar delivered such prompt service! Drive safe, and thank you for working with us at Al Hendrickson Toyota!

November 08, 2022

Dealership Rating
Employee Rating

Very disappointed service advisor was not knowledgeable and did not care to look into vehicle maintenance concern . Until last visit: it was good / okay . More

by Wesley22222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 10, 2022

Toyota of Coconut Creek responded

We try to provide informative and professional service for all our customers, and I'm disappointed this wasn't reflected in your experience. I think it might be best if we spoke directly so I can learn what exactly happened here. Would you please give me a call when you have a moment? I look forward to speaking with you. Norman Frantz - Service Manager - 954-545-6931

November 07, 2022

Dealership Rating
Employee Rating

Great service definitely deserves the reward for best service of the year and friendly staff More

by zoelandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Nov 07, 2022

Toyota of Coconut Creek responded

Zoe, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 06, 2022

Dealership Rating
Employee Rating

My experience with them was awful wrong place to take your car for service bad customer service More

by CHERIZARDMYRLANDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Nov 10, 2022

Toyota of Coconut Creek responded

A 1-star experience is absolutely not what we expect for our customers. We'd like the chance to make this right. If you're willing, please call me so I can better address this feedback. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 30, 2022

Dealership Rating
Employee Rating

Easy, friendly service , also puntual, good environment. Definitely I’ll come back for my next service. More

by jimmy Medina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2022

Toyota of Coconut Creek responded

Jimmy, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 27, 2022

Dealership Rating
Employee Rating

I’ve bought the three cars I have had in this dealer, all because they have given me the best service. More

by PSGALDORUISANCHEZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernando Rodriguez, Klaus

Oct 27, 2022

Toyota of Coconut Creek responded

We are so grateful to have earned your repeat business! Thank you for choosing Al Hendrickson Toyota and for stopping by to leave a review. Safe travels until we see you again!

October 27, 2022

Dealership Rating
Employee Rating

I only bring my RAV4 here and the service is always good. The techs are courteous and knowledgeable. Keep up the great work. More

by khadeejaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Elder Sr. , Shedrick Anderson

Oct 28, 2022

Toyota of Coconut Creek responded

Thank you for your continued business and your confidence in our team! We appreciate your feedback and we look forward to your next visit to Al Hendrickson Toyota. Drive safely!

October 24, 2022

Dealership Rating
Employee Rating

What can I say the dealership at Hendrickson Toyota is freaking awesome I give them 100% times up fog good job well done thank you you guys are amazing and you guys are the best you rock, I am glad that w More

by MAI_KAI10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Oct 24, 2022

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 20, 2022

Dealership Rating
Employee Rating

They don't care about the customers safety, they have bad communication skills. I was discriminated and prejudged. They promise something and don't keep their promise. I was Mistreated by the last agent and More

by BLANCOMILTON33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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