Oscar Vizcarra
Oscar Vizcarra at Toyota of Coconut Creek

Oscar Vizcarra | Page 46

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.7
836 Reviews
4.7

836 Reviews

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836 Reviews of Oscar Vizcarra

October 06, 2022

Dealership Rating
Employee Rating

Exelente el servicio y la atension lo malo es q esperamos casi tres horas qtal More

by VMONASTERIO2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2022

Toyota of Coconut Creek responded

Si bien apreciamos las cinco estrellas, nos disculpamos por su visita que tomó más tiempo de lo previsto. Nos aseguraremos de trabajar para mejorar nuestras prácticas en el futuro. Si hay algo más que podamos hacer para asistirle, no dude en llamarme. Gracias, Norman Frantz - Service Manager - 954-545-6931

October 05, 2022

Dealership Rating
Employee Rating

The service was good but I waited for a very long period of time. Everything went well More

by Javishay16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2022

Toyota of Coconut Creek responded

Thank you for your five stars and your patience. We appreciate your support of Al Hendrickson Toyota. See you next time!

October 02, 2022

Dealership Rating
Employee Rating

Oscar was great. Service was timely. Not happy with cashier experience. I have to return for a refund. Cashier told me my maintenance agreement expired and charge More

by bjhboop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2022

Toyota of Coconut Creek responded

Thank you for reviewing Al Hendrickson Toyota. I am happy to hear that Oscar delivered satisfactory service. However, I apologize for the mix-up with your maintenance agreement and incorrect charges. If you have any additional questions about your refund, please don't hesitate to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

September 26, 2022

Dealership Rating
Employee Rating

In the old days the service rep would verbally give you a brief synopsis of what was done to the car. I guess those days are over. After being told my car was ready, I spent an inordinate amount of time More

by BVC0911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2022

Toyota of Coconut Creek responded

I apologize for your disappointing experience. We strive to deliver professional and communicative service, and it is concerning to see that we missed the mark. I would appreciate the chance to speak with you so I can better address this feedback and help clear things up. If you are willing to discuss this further, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

September 26, 2022

Dealership Rating
Employee Rating

Excellent service , it was quick and very useful. I appreciate the fact that there is ride to dropp me off and pick ne up by the time my vehicle gets ready More

by DJILOU2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 26, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 25, 2022

Dealership Rating
Employee Rating

Service was good but Al Hendrickson is overly priced and never gives breaks. I have given Al Hendrickson so much $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ it is pitiful. More

by dscutillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Oct 10, 2022

Toyota of Coconut Creek responded

While we are glad to hear that the team was able to get the job done, the rest of your feedback is disappointing to receive. We strive to deliver top-notch service at a competitive value, and I am sorry that this was not better reflected in your experience. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

September 25, 2022

Dealership Rating
Employee Rating

Good atenttion , costumer service every staff very nice atención, only need free coffee ,☕️ 😂 good work More

by DIOLAL2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 26, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

September 20, 2022

Dealership Rating
Employee Rating

I am always pleased with the service and attention I receive and Oscar is great! More

by JECHAVARRIA1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 20, 2022

Toyota of Coconut Creek responded

We will be sure to tell Oscar you appreciate his help! Thank you from all of us at Al Hendrickson Toyota!

September 19, 2022

Dealership Rating
Employee Rating

Resolveram o problema prontamente, foram atenciosos e estou contente com o resultado, recomendo! Carros usados More

by RICTHELISOUZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2022

Toyota of Coconut Creek responded

Gracias!

September 18, 2022

Dealership Rating
Employee Rating

They did not resolve my car problem. .still having the noise ,they charge $350.00. More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 25, 2022

Toyota of Coconut Creek responded

It's concerning to read about the issues you have run into with your vehicle, and I apologize that this seems to be an ongoing concern. I would like for us to work towards a solution here but am unable to find any contact information to reach you from this review. Would you please give me a call at 954-545-6931 when time allows? I am eager to make this right. Thank you, Norman Frantz - Service Manager

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