Oscar Vizcarra | Page 75

Toyota of Coconut Creek responded

Rick, delivering excellent customer service is our foremost concern, and I'm sorry this wasn't better represented to you. I will address this feedback with our staff so we can work to improve the client experience, but please consider giving me a call if you'd like to have a conversation. I hope we get the chance to regain your confidence. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

Toyota of Coconut Creek responded

This does not sound like the level of attentiveness that we expect from our team. I apologize for the unnecessary delay that occurred during your visit. I will speak with my team about this feedback and reiterate how important it is to ensure our guests have been helped in a timely fashion. If there is anything more you wish to share, please reach out. We hope to continue assisting you with all your future service needs. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

Toyota of Coconut Creek responded

Thank you for all your kind words about our service team! We're proud to provide attentive and efficient service, and we're glad to hear you appreciate it. The Al Hendrickson Toyota team is grateful for your business, and looks forward to your next stop by!

Toyota of Coconut Creek responded

Thank you for continuing to choose Al Hendrickson Toyota for your service needs! We hope to have the opportunity to provide you with five-star experiences for a long time to come. Drive safely!

Toyota of Coconut Creek responded

We are pleased that our team was friendly and helpful! We are grateful for your confidence in our work, and we are happy that you appreciated our advice. See you again next time here at Al Hendrickson Toyota!

Toyota of Coconut Creek responded

We expect a much higher level of service and care than you are describing, so it is disappointing to read this feedback. I would like to ensure that your concerns are addressed as quickly as possible, so I would appreciate the opportunity to discuss this together. I will look for your contact information, but please feel free to give me a call as well. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

Toyota of Coconut Creek responded

Thank you for the positive feedback about our service and facilities! We truly appreciate you recommending our dealership to your friends and family. Safe driving and hope to see you next time at Al Hendrickson Toyota!

Toyota of Coconut Creek responded

We strive to do what's best for our customers, so I am disappointed that your recent experience left you with a different impression. I understand how frustrating it can be to encounter unexpected costs and would like to see how I can help answer any questions you may have. Would you mind giving me a call at (954) 972-1100 so I can address your concerns directly and see if there is anything I can do to help? Thank you, Gary Cann - Vice President Parts and Service

Toyota of Coconut Creek responded

Thanks so much for giving Oscar a shoutout! We are pleased that he made communication easy. Thank you for choosing Al Hendrickson Toyota!

Toyota of Coconut Creek responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a seamless experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!