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Osmary Morales
Osmary Morales at Mercedes-Benz of Georgetown

Osmary Morales | Page 4

Service Advisor

Mercedes-Benz of Georgetown

7401 S Interstate 35
Georgetown, TX 78626

Contact Me
4.9
54 Reviews

Dealership Experience

4 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.9

54 Reviews

Write a Review

54 Reviews of Osmary Morales

July 18, 2024

Dealership Rating
Employee Rating

While the waiting area is very nice, I can never get in and out quickly. Always a minimum of a 3 hour wait for the service department. People have busy lives and time is valuable. Let’s streamline the serv More

by trvs567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 19, 2024

Mercedes-Benz of Georgetown responded

trvs567, Thank you for your feedback. We appreciate you taking the time to share your experience. We’re glad you enjoy our waiting area, but we completely understand your frustration with wait times. Your time is valuable, and we apologize for the inconvenience. We’re actively working to improve our service department's efficiency and transparency around repair costs. We value your business and hope to see you again soon under improved circumstances. Pace Bixler General Manager pbixler@mbofgeorgetown.com

July 16, 2024

Dealership Rating
Employee Rating

Osmary, la persona que siempre me ha tocado que me atienda, es muy amable, y educada y sobre todo eficiente, hace su trabajo en tiempo y forma. Dando el plus que hace la diferencia entre un trabajo o More

by ira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2024

Mercedes-Benz of Georgetown responded

Hola Ira, estamos muy contentos de haberte brindado una experiencia tan positiva! Siempre estaremos encantados de ayudarle si surge algo más. Cuidarse!

June 24, 2024

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Employee Rating

Georgetown Mercedes at its finest! Got home from a B full service and all tires sensor alarming for low tire pressure. Isn't that supposed to be part of the inspection? More

by Alice.Kamae
Recommend Dealer
No
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Jun 25, 2024

Mercedes-Benz of Georgetown responded

Alice, I appreciate you notifying me about this matter. I’m sorry to hear about the service you received concerning your tire sensors. I’m committed to making things right and regaining your trust as a valued customer. Could you please get in touch with me? I would like to hear more about this and resolve the issue. Thank you, and I will look forward to hearing from you. Adam Fontenot Service Director afontenot@mbofgeorgetown.com

May 14, 2024

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Employee Rating

Wonderful customer service! I always feel like they really care about me and my truck ! More

by dawnelias6
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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May 16, 2024

Mercedes-Benz of Georgetown responded

We're delighted to learn that your experience was wonderful! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 13, 2024

Dealership Rating
Employee Rating

The excellent Miss Osmary is attentive to every detail of the car and offers you a discount, making you feel like you are part of the family. The excellent service sends you all the information about what th More

by dejesusanag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 17, 2024

Mercedes-Benz of Georgetown responded

It's fantastic to hear about your excellent experience with Miss Osmary! We're glad that she provided attentive service, offered a discount, and made you feel like part of the family. Our commitment to transparency and communication, including providing detailed information and photos of the work done to your vehicle, is something we take pride in. We look forward to welcoming you back and providing the same level of exceptional service in the future.

May 08, 2024

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Employee Rating

This dealership has been the same every time I go to it. All they do is try to upsell you on your services. They tend to treat you rather rude. Osmary was rather rude. Especially after I said just give me t More

by cj woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 22, 2024

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at afontenot@mbofgeorgetown.com. I look forward to speaking with you. Adam Fontenot, Service Director

May 08, 2024

cj woods responded

I understand this is just a typical response, every time I go to this dealership we are treated substandard. And I also saw it ,when a tow truck operator was trying to find out where he should pick up a Mercedes they just blew him off like he was nothing. So I really don't believe anything is going to happen just had to give my honest review. I live in Taylor so this is the closest dealership to me that's why I have to tough it out.

May 07, 2024

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Employee Rating

They were prompt, friendly, and helpful. Osmarie was professional. The only bad experience was with Uber More

by rnr3856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 08, 2024

Mercedes-Benz of Georgetown responded

We're delighted to learn about your positive experience and the professional assistance provided by Osmarie! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

March 28, 2024

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Employee Rating

My service advisor is awesome. Get everything issue with my vehicle resolved in a timely manner. More

by sakpan11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 29, 2024

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

Dealership Rating
Employee Rating

Miss Osmary is an excellent employee, she guides you well, she treats you as part of the family, she is very professional. God allow and they always have her as an employee because I have never seen suc More

by dejesusanag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2024

Mercedes-Benz of Georgetown responded

That's wonderful to hear about Miss Osmary's excellent service! She made a positive impact on your experience at the dealership. If there's anything else you'd like to share or if you have any other feedback, feel free to let us know. We're here to help!

February 25, 2024

Dealership Rating
Employee Rating

Always great service, always great crew t9 take care of my car and my needs. More

by W Sleiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Reicherts, Kayle

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Feb 27, 2024

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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