Osmary Morales | Page 4

Our van was taken in and diagnose quickly. The staff was professional and very helpful. Our only concern was the fact that they could not replace the fuel filter due to all the plumbing The staff was professional and very helpful. Our only concern was the fact that they could not replace the fuel filter due to all the plumbing on the underside of the van. But after replacing the battery all seemed good. On our first night out there was a puddle of water under the van. The water did not come from the water hose. We were wondering if your tech caused any leaks when he was investigating the possibility of replacing the fuel pump. More

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Dealership did a good job diagnosing and resolving two problems with my Mercedes C400. They also kept me updated on my vehicle status. problems with my Mercedes C400. They also kept me updated on my vehicle status. More

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Very professional and friendly. Easy to schedule an appointment time and was seen on time. Easy to schedule an appointment time and was seen on time. More

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Mercedes Benz of Georgetown is outstanding, excellent service, professionals with integrity and extraordinary leadership and customer service! service, professionals with integrity and extraordinary leadership and customer service! More

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I think what I appreciated the most was that Mercedes honored the coupon they provided online honored the coupon they provided online More

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The communication from setting up the appointment for my vehicle to picking it up was fantastic! As someone who works in a dealership, communication is a huge deal! Quick turn around time and the car look vehicle to picking it up was fantastic! As someone who works in a dealership, communication is a huge deal! Quick turn around time and the car looked great upon pick up. Nice job to all the key players that helped. Thank you for excellent customer service! More

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Brought in my car for service , and they could fix it right. Had to leave my car for more than 4 days, buying an expensive car to not be able to drive it .not Worth it. right. Had to leave my car for more than 4 days, buying an expensive car to not be able to drive it .not Worth it. More

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The personalized attn is amazing. Communication is timely and effective so you always know what the status with your vehicle. They helped me with an emergency and did everything possi Communication is timely and effective so you always know what the status with your vehicle. They helped me with an emergency and did everything possible to assist and fixed car in 24 hrs, so grateful! More

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Thank you Osmary for taking care of my vehicle. Awesome job! I look forward to continuing working with you when needed Awesome job! I look forward to continuing working with you when needed More

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While the waiting area is very nice, I can never get in and out quickly. Always a minimum of a 3 hour wait for the service department. People have busy lives and time is valuable. Let’s streamline the serv and out quickly. Always a minimum of a 3 hour wait for the service department. People have busy lives and time is valuable. Let’s streamline the service and also have better transparency with repair costs. More

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