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Otany Lantigua

Overview Reviews (225)

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Otany Lantigua

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Otany Lantigua | Page 5

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.8

225 Reviews

Overview Reviews (225)

Dealership Experience

16 yrs

Industry Experience

16 yrs

Specialties & Trainings

Lexus Master Certified

Costco Certified

Truecar Certified

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4.8

225 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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225 Reviews of Otany Lantigua

October 26, 2023

Dealership Rating

Employee Rating

Otany always provide the best attention and service during the entire process of renewing my lease. during the entire process of renewing my lease. More

by JDMURCIA

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Oct 27, 2023 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with Otany from Lexus of Pembroke Pines! We're glad our team consistently delivers the best customer service for you, that's our top priority. We're happy you had no issues renewing your lease! We hope to see you again soon. Have a wonderful day!

October 25, 2023

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Employee Rating

We have been your customer for the past 15 years, purchased/leased around 15 vehicles for all four members of our family. Always received excellent service and very professional staff. purchased/leased around 15 vehicles for all four members of our family. Always received excellent service and very professional staff. More

by CECILIABARRAQUE

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Oct 25, 2023 -

Lexus of Pembroke Pines responded

Cecilia, we're so grateful for your loyalty over the years and are glad to have provided excellent service each time. Thank you for choosing Lexus of Pembroke Pines again and again!

October 22, 2023

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Employee Rating

Otany and everyone else I dealt with were thorough and pleasant. Otany especially went out of his way to take care of me from beginning to end. He was great. pleasant. Otany especially went out of his way to take care of me from beginning to end. He was great. More

by DOCKSYDE

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Khalid Dahir

Helpful 0

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Oct 23, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that Otany and the rest of our team at Lexus of Pembroke Pines were able to provide you with a pleasant experience. Thank you for sharing your feedback — we appreciate it!

October 16, 2023

Dealership Rating

Employee Rating

This is the 3rd vehicle leased with Otany. Came in on a Friday evening and worked with Otany to pick out a vehicle and color. We negotiated a bit and I came back on Monday. Left with a new v Came in on a Friday evening and worked with Otany to pick out a vehicle and color. We negotiated a bit and I came back on Monday. Left with a new vehicle, the process was painless and very quick. Worked with Erik and Moez and everyone was very helpful and wonderful. Everyone at the dealership was very polite and will come back again for my next vehicle. More

by pseidman2006

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rohan Alexander, Erik Estrella, Moez Sachedina

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Oct 16, 2023 -

Lexus of Pembroke Pines responded

Thanks for your review. We're glad to know that Otany and the rest of our team at Lexus of Pembroke Pines made your leasing process quick and painless. Looking forward to seeing you again when it's time for vehicle number four!

October 12, 2023

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Employee Rating

It wasn’t a pleasant experience at some points. They didn’t honor the price that we had agreed upon and we were forced to accept the compromise because we had invested lots of time and emissions in They didn’t honor the price that we had agreed upon and we were forced to accept the compromise because we had invested lots of time and emissions in the process and were looking forward to getting the car after 3 weeks of waiting. I am a physician and my free time is limited to look for another car. Plus the wait for the finance person was unacceptably long and frustrating.. we were forced to wait for over 2 hours for the paperwork to be completed. More

by katayoon

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Oct 19, 2023 -

Lexus of Pembroke Pines responded

I am sorry to learn about your experience at Lexus of Pembroke Pines. We understand how valuable time is, and we apologize for the wait you experienced during the finance process. Your feedback will be shared with our team so that we can improve moving forward, thank you for bringing this to our attention. Please reach out if there is anything else I can do to help or if you would like to share additional feedback. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 04, 2023

Dealership Rating

Employee Rating

Excellent service I had the best experience they helped with everything outstanding service very friendly and professional. with everything outstanding service very friendly and professional. More

by BRENDASITA

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Oct 05, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know you had an excellent experience with us at Lexus of Pembroke Pines! Our team always aims to provide outstanding service. Thanks for your kind words!

Oct 05, 2023 -

BRENDASITA responded

Excellent customer service very friendly helpful staff satisfied everything went smoothly outstanding customer service.

October 03, 2023

Dealership Rating

Employee Rating

Very nice attention and good financial Nice nice peoples Return all time and business for Lexus Thank very much peoples Return all time and business for Lexus Thank very much More

by arturovillegassr

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Oct 03, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had a positive experience with our team at Lexus of Pembroke Pines. We appreciate your kind words and look forward to assisting you in the future!

September 16, 2023

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Employee Rating

It was great it was/take a lot of processing but was finally wat I wanted. finally wat I wanted. More

by allenmerriam37

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Sep 18, 2023 -

Lexus of Pembroke Pines responded

We're glad you had a great time working with us, Allen! We appreciate your patience throughout the process and hope you are enjoying your new vehicle to the fullest. Thanks for choosing Lexus of Pembroke Pines!

September 15, 2023

Dealership Rating

Employee Rating

The entire experience from the time we arrived at Lexus, to the time we left with a new car, was over 7 hours. That's too long! Having said that, everyone we encountered was friendly and courteous. to the time we left with a new car, was over 7 hours. That's too long! Having said that, everyone we encountered was friendly and courteous. More

by horace.derrick

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Steve Pastukhov

Helpful 0

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Sep 20, 2023 -

Lexus of Pembroke Pines responded

We appreciate your feedback and apologize for the lengthy process you experienced during your visit. We strive to provide efficient service while maintaining our commitment to friendliness and courtesy, so we'll definitely take this into account moving forward. If there's anything else you'd like to discuss or any other concerns, please don't hesitate to reach out directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 01, 2023

Dealership Rating

Employee Rating

Very helpful and friendly. I’ll recommend him to my friends and family if they are buying a Lexus I’ll recommend him to my friends and family if they are buying a Lexus More

by gatopoker6

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Hotniel Crespo

Helpful 0

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Sep 01, 2023 -

Lexus of Pembroke Pines responded

Thank you for recommending Lexus of Pembroke Pines as a great place to purchase a vehicle! We appreciate your business and five-star review.

Get a $150.00 check when your friends make a purchase here.

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