Owen Long
Owen Long at W&L Subaru

Owen Long | Page 15

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
321 Reviews
4.8

321 Reviews

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321 Reviews of Owen Long

November 02, 2024

Dealership Rating
Employee Rating

Part ordered but not delivered. Not notified causing unnecessary 40 minute drive to W&L. Upon completion of work on rescheduled date, hood not completely closed and required stoppin More

by bodnerbmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2024

W&L Subaru responded

Thank you for the feedback. You are right, it sounds like we could have done better here. We apologize for the lack of communication you experienced. We will do our best to use your comments here as a coaching tool to make improvements where necessary. Thanks again and have a great day.

October 27, 2024

Dealership Rating
Employee Rating

Good job got it done in a good time frame so far so good will keep going back More

by mikekristy12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams , Tony Barrenechea, Gavin Faust

Oct 28, 2024

W&L Subaru responded

Thank you for your review!

October 24, 2024

Dealership Rating
Employee Rating

Very courteous and knowledgeable Based on my experience I would recommend W&L service department to friends More

by dengel1053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams , Tony Barrenechea, Gavin Faust

Oct 24, 2024

W&L Subaru responded

Thank you for the 5-star ratings!

October 24, 2024

Dealership Rating
Employee Rating

Excellent service. Very friendly and able to get my car done quickly. Highly recommend them More

by cmcillwain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

W&L Subaru responded

We appreciate the feedback!

October 19, 2024

Dealership Rating
Employee Rating

The staff was very knowledgeable, helpful and friendly. I went in for annual swevice and left with a new car. More

by drd44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Becky Kline, Bailey Kester

Oct 21, 2024

W&L Subaru responded

Thanks for the feedback!

October 18, 2024

Dealership Rating
Employee Rating

W and L was Clean. The people ,kept me informed about problems with my vehicle. They were efficient and courteous , More

by lasnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024

W&L Subaru responded

Thanks so much for your review and ratings!

October 17, 2024

Dealership Rating
Employee Rating

Tony is the best. He is very helpful and kind. Thank you for your great service. We appreciate it very much. More

by yrnstock62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams , Tony Barrenechea, Gavin Faust

Oct 17, 2024

W&L Subaru responded

Thank you so much for the 5-star ratings! Have a great day!

October 07, 2024

Dealership Rating
Employee Rating

Great service professional technicians best service anywhere always treated me well always willing to go the extra mile More

by silverhawke69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2024

W&L Subaru responded

Thanks so much for the review!

October 06, 2024

Dealership Rating
Employee Rating

Great dealership, excellent staff. You are treated like family. Services are fully explained. Will continue going there. More

by etdesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams , Tony Barrenechea, Gavin Faust

Oct 07, 2024

W&L Subaru responded

Thanks so much for the review! See you next time!

October 03, 2024

Dealership Rating
Employee Rating

Honestly the best vehicle service I've ever received. Everybody was kind and courteous and I was never let wondering what was going on or when the vehicle would be done as I was given updates and notific More

by dgoody84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams , Tony Barrenechea, Gavin Faust

Oct 07, 2024

W&L Subaru responded

Thanks so much for sharing your thoughts online! We are delighted to have earned your 5-star ratings!

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