I setup an appointment one day and was serviced the next.
The service agent Owen handled my issue flawlessly and kept me well informed. The work performed was professional and without defect, I am pleased w
The service agent Owen handled my issue flawlessly and kept me well informed. The work performed was professional and without defect, I am pleased with my Advantage Chevrolet experience and would refer them to anyone looking for good service and expert workmanship without hesitation.
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by KenS
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2022 -
Advantage Chevrolet of Hodgkins responded
Thank you for taking the time to leave us a review and for giving us feedback!
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
I didn’t have to wait long at all for an oil change.
I will continue to come back and refer my family and friends. Thank you
I will continue to come back and refer my family and friends. Thank you
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by Sheneka
Verified Customer
Verified Customer
Service Price Transparency
Nov 11, 2022 -
Advantage Chevrolet of Hodgkins responded
Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
Great service!
The Service Consultant was knowledgeable of the work being done and very friendly.
The Service Consultant was knowledgeable of the work being done and very friendly.
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by lholcomb2007
Verified Customer
Verified Customer
Nov 07, 2022 -
Advantage Chevrolet of Hodgkins responded
It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future!
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
It's a great place to purchase and service your car.
It wouldn't disappoint you.
It wouldn't disappoint you.
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by marco
Verified Customer
Verified Customer
Nov 01, 2022 -
Advantage Chevrolet of Hodgkins responded
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.
Sincerely,
Charlie Watson
cwatson@advantagedealer.net
708-215-2396
Customer service is excellent as always.
The service team members always put forth their beat efforts to satisfy the customers. I am very pleased with the service.
The service team members always put forth their beat efforts to satisfy the customers. I am very pleased with the service.
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by RLWILLIAMSON74
Verified Customer
Verified Customer
Oct 27, 2022 -
Advantage Chevrolet of Hodgkins responded
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
Excellent service department.
The keep you well informed as to the status, and even send pictures illustrating a problem they found. Since the survey asks about rating how well my
The keep you well informed as to the status, and even send pictures illustrating a problem they found. Since the survey asks about rating how well my car was sanitized, I will say that they made my clean windows dirty by trying to clean them, they were streaked from wiping with a dirty cloth.
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by raccoonskunk
Verified Customer
Verified Customer
Oct 18, 2022 -
Advantage Chevrolet of Hodgkins responded
I truly appreciate you taking the time to write about your experience at our service department!
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
Worst service ever .
I recommend you to buy and get serviced elsewhere. This place is so overpriced and car is worst after service . I got free carwash it was slapped w
I recommend you to buy and get serviced elsewhere. This place is so overpriced and car is worst after service . I got free carwash it was slapped with with a wet rag left marks on my windows. I had new wiper blades but they leave black lines on windshield.
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by Bh
Verified Customer
Verified Customer
Oct 17, 2022 -
Advantage Chevrolet of Hodgkins responded
This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
LONG wait time.
3.5 hours for oil change, tire rotate, brake fluid flush and aleignment. Will look for another location next time.
3.5 hours for oil change, tire rotate, brake fluid flush and aleignment. Will look for another location next time.
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by lapanatera
Verified Customer
Verified Customer
Sep 30, 2022 -
Advantage Chevrolet of Hodgkins responded
Thank you for taking the time to share your recent experience at Advantage Chevrolet of Hodgkins. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
Oct 03, 2022 -
lapanatera responded
What was most important to me was the fact I sat there for 3.5 hours except to get some food across the street for 20-30 minutes. My service manager did not once come out to inform me the status of my work being done. I noticed there was another service manage sitting at a desk behind him. She was out in the waiting room area talking to several customers about their progress. I had to go look for my guy. A couple of years ago, I had work done there and it was same issue. The next year I went to the Bolingbrook location and it was worse!! I just had an oil change. My car was done within an hour but my car was in a holding area and he no clue where my car was! I tried to go back to Hodgkins this time. So, the whole service thing seem to be a problem with your Service Model. I will never come back there or recommend it to anyone. I'll find another Chevy dealer to get my work done. You lost me as a customer.
Thanks to Owen, I had a successful visit in repairing my
vehicle. I returned to the dealership the next day for the carwash and (once again) had a dissatisfactory experience with the woman consultant locate
vehicle. I returned to the dealership the next day for the carwash and (once again) had a dissatisfactory experience with the woman consultant located at the entrance of the garage. As in the past, she makes promises you doesn't keep. This time, she said, "I'll come get you when your car has been washed. An hour later, she is nowhere to be found and my car had been ready to go (according to another employee) for 45 minutes! Why is this woman still here?? Again, Owen is terrific.
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by teacherpaulson
Verified Customer
Verified Customer
Sep 12, 2022 -
Advantage Chevrolet of Hodgkins responded
I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
I had servicing done on my car.
It was very good service! Great, great service!
It was very good service! Great, great service!
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by martyhefler
Verified Customer
Verified Customer
Aug 19, 2022 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
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5 yrs, 4 mos
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