Worst service ever .
I recommend you to buy and get serviced elsewhere. This place is so overpriced and car is worst after service . I got free carwash it was slapped w
I recommend you to buy and get serviced elsewhere. This place is so overpriced and car is worst after service . I got free carwash it was slapped with with a wet rag left marks on my windows. I had new wiper blades but they leave black lines on windshield.
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by Bh
Verified Customer
Verified Customer
Oct 17, 2022 -
Advantage Chevrolet of Hodgkins responded
This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
LONG wait time.
3.5 hours for oil change, tire rotate, brake fluid flush and aleignment. Will look for another location next time.
3.5 hours for oil change, tire rotate, brake fluid flush and aleignment. Will look for another location next time.
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by lapanatera
Verified Customer
Verified Customer
Sep 30, 2022 -
Advantage Chevrolet of Hodgkins responded
Thank you for taking the time to share your recent experience at Advantage Chevrolet of Hodgkins. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
Oct 03, 2022 -
lapanatera responded
What was most important to me was the fact I sat there for 3.5 hours except to get some food across the street for 20-30 minutes. My service manager did not once come out to inform me the status of my work being done. I noticed there was another service manage sitting at a desk behind him. She was out in the waiting room area talking to several customers about their progress. I had to go look for my guy. A couple of years ago, I had work done there and it was same issue. The next year I went to the Bolingbrook location and it was worse!! I just had an oil change. My car was done within an hour but my car was in a holding area and he no clue where my car was! I tried to go back to Hodgkins this time. So, the whole service thing seem to be a problem with your Service Model. I will never come back there or recommend it to anyone. I'll find another Chevy dealer to get my work done. You lost me as a customer.
Thanks to Owen, I had a successful visit in repairing my
vehicle. I returned to the dealership the next day for the carwash and (once again) had a dissatisfactory experience with the woman consultant locate
vehicle. I returned to the dealership the next day for the carwash and (once again) had a dissatisfactory experience with the woman consultant located at the entrance of the garage. As in the past, she makes promises you doesn't keep. This time, she said, "I'll come get you when your car has been washed. An hour later, she is nowhere to be found and my car had been ready to go (according to another employee) for 45 minutes! Why is this woman still here?? Again, Owen is terrific.
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by teacherpaulson
Verified Customer
Verified Customer
Sep 12, 2022 -
Advantage Chevrolet of Hodgkins responded
I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
I had servicing done on my car.
It was very good service! Great, great service!
It was very good service! Great, great service!
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by martyhefler
Verified Customer
Verified Customer
Aug 19, 2022 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
Great technicians and great service, really helped me get
my car fixed and going. Thanks!
my car fixed and going. Thanks!
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by danie
Verified Customer
Verified Customer
Aug 12, 2022 -
Advantage Chevrolet of Hodgkins responded
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
Service Dept.
for oil change....On time. Good service. Quick feedback. Happy and friendly staff.
for oil change....On time. Good service. Quick feedback. Happy and friendly staff.
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by cjohnson.sij
Verified Customer
Verified Customer
Aug 12, 2022 -
Advantage Chevrolet of Hodgkins responded
Thank you for this amazing review! We really appreciate your business.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
great service area open and honesty and answerd all my
question bob a real good technician auto mech and owen suarez a real nice service adviser.
question bob a real good technician auto mech and owen suarez a real nice service adviser.
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by gordon2965
Verified Customer
Verified Customer
Jul 26, 2022 -
Advantage Chevrolet of Hodgkins responded
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
They help with what was needed.
Brought in my car and they provided excellent service
Brought in my car and they provided excellent service
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by jaf210
Verified Customer
Verified Customer
Jul 26, 2022 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
Owen the sales rep wasn’t being honest, never again I
will pay 150 for a oil change
will pay 150 for a oil change
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by donnelled0
Verified Customer
Verified Customer
Jul 22, 2022 -
Advantage Chevrolet of Hodgkins responded
We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience.
Sincerely,
Felipe Alfaro | falfaro@advantagedealer.net
Very accommodating super friendly.
Also informative with my service needs. Especially My Personalized video was great
Also informative with my service needs. Especially My Personalized video was great
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by jherrera1230
Verified Customer
Verified Customer
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5 yrs, 5 mos
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