PEDRO VALENCIA MENDOZA | Page 11

Great Customer Service-Thank you Love the service dept. Jose was great with the xx in & Pedro took the time to review my acct so I knew where I stood. Love the service dept. Jose was great with the xx in & Pedro took the time to review my acct so I knew where I stood. More

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Good people I’ve experienced excellent customer service. Everyone was super friendly. Was attended super fast, and overall have a great time. Will go back there a I’ve experienced excellent customer service. Everyone was super friendly. Was attended super fast, and overall have a great time. Will go back there again More

by RODRIGUEZ.MIGUEL1974 Verified Customer Verified Customer

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wait longer than promised The dealership is very large and it has a large waiting area with a snack bar. There are televisions and comfortable seating. All people we dealt wi The dealership is very large and it has a large waiting area with a snack bar. There are televisions and comfortable seating. All people we dealt with were very friendly. They did all the customary work. My only concern was that the wait was twice as long as we were told it would be. While we were waiting someone from sales came over to talk to us because he had seen us sitting there so long. More

by TEACHER0926 Verified Customer Verified Customer

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Great customer service The person who helped me was very professional and went out of his way to check on something for me - the lobby is wonderful to hang out in while wait The person who helped me was very professional and went out of his way to check on something for me - the lobby is wonderful to hang out in while waiting. More

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Maita Toyota Service Center The Service center has always treated me professionally and with a friendly attitude. They service my car in the appointed time and sometimes a little The Service center has always treated me professionally and with a friendly attitude. They service my car in the appointed time and sometimes a little sooner. The advisors sit down with you and let you know how well your vehicle is doing, and if there maybe something that needs addressing. I've never had work done that was not neccessary. More

by OCEANGIRL95608 Verified Customer Verified Customer

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Great service! Have taken my car to Maita for about 10 years and always have a great experience whether dealing with service and maintenance or any other department! Have taken my car to Maita for about 10 years and always have a great experience whether dealing with service and maintenance or any other department! More

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Good service Pedro was really helpful and nice. However kind of disappointed but it my fault for not checking in the truck when I got the car. There was no jac Pedro was really helpful and nice. However kind of disappointed but it my fault for not checking in the truck when I got the car. There was no jack in there. Also the humming sound I’ve been driving for a year now. Just got new battery but now I think having issue with the alternator and I only put 10k on this for. But it’s part of buying a used car. Over all I will still come for service. More

by JIRAJ26 Verified Customer Verified Customer

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Didn't Start Well But Ended Well I called to report that a brand new tire I purchased had gone flat in my garage when wife was headed for work. I was informed curtly by lady on phone I called to report that a brand new tire I purchased had gone flat in my garage when wife was headed for work. I was informed curtly by lady on phone that I would NOT be provided a replacement if there were punctures on side of tire as well as several other possibilities for non replacement. I was then informed to change my own tire and come over to Maita for tire inspection. This was most upsetting & not reassuring. After changing my tire and driving to Maita, the service rep informed me after tire inspection that my tire would in fact be replaced but that the replacement was on back order & I would be contacted when the tire arrived. Three days later, after repeated calls to the service rep (when I never was able to actually speak to the service rep; I could only leave voice messages or requests for return call), I called another person at Maita & informed him of my plight. Within a half hour from speaking with him, I received a call from Maita's Nicole who informed me quite efficiently and respectfully that my tire was ready. I drove in for the replacement and Nicole continued to serve me with the professionalism, courtesy & efficiency that I had come to expect after more than 10 years of doing business with Maita. More

by MATTHIAS.MENDEZONA Verified Customer Verified Customer

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Service Overall service was good. However I called 4 times and could not get to service advisor, had to leave a message. Something was wrong with my phone and Overall service was good. However I called 4 times and could not get to service advisor, had to leave a message. Something was wrong with my phone and advisor could not get through to me when he called back. Not his fault. It would be helpful if someone could be available to take calls and give more detailed info if advisor not available. More

by TBAXTER712 Verified Customer Verified Customer

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Excellent Service The time it took to complete the service on my RAV 4 XLE was very reasonable and service Tech was friendly and offered us a Free Drink while waiting. The time it took to complete the service on my RAV 4 XLE was very reasonable and service Tech was friendly and offered us a Free Drink while waiting. More

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