Pablo Garcia | Page 10

I bought two used vehicles here. One had a non-functioning power port, the bed electrical had also not been tested since they didn’t even have a key to the shell, and the serpentine One had a non-functioning power port, the bed electrical had also not been tested since they didn’t even have a key to the shell, and the serpentine broke within two months of owning it (they did offer to “make me whole” on the latter and wrote me a check to cover the cost). Clearly they had not inspected it properly. The other vehicle I purchased had an existing intermittent door lock issue, a stuck plug in the door body leading to water sloshing, and an intermittent issue with the CarPlay port. I took it in three times to get the latter issue fixed. The service department was condescending, first telling me I needed to plug the cable into the dash port (I knew this) the first time I brought it in, saying the cable was faulty (the issue occurred with multiple cables and multiple phones including Apple-certified cables; they said to use an OEM Apple cable but Apple doesn’t make their own usb-c to usb-a cable any more) the second time, and I finally was told the third time the port needed replacing, and then they said they fixed it, had me pay for part and labor (they said it was not covered under warrantee, even tho the issue was present from day 1), and sent me home with the vehicle only to discover they never actually replaced the port and I would need to bring the car back in to actually do the work I had already been told was done and had paid for. They clearly don’t inspect their used cars before they sell them and their service department is run poorly. More

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Very good It was great! Awesome! You got it! Luv it. You're the best Beautiful Awesome! You got it! Luv it. You're the best Beautiful More

by roberteriksen Verified Customer Verified Customer

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This dealership has good mechanics. The mechanic relived my headache by finding the problem with my air conditioning. The mechanic relived my headache by finding the problem with my air conditioning. More

by Paul Cang Verified Customer Verified Customer

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I drive out of my way to go to Santa Cruz Toyota. The service department always does a great job and is very helpful. The service department always does a great job and is very helpful. More

by susan.burnett.12 Verified Customer Verified Customer

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I drive out of my way to go to Santa Cruz Toyota. The service department always does a great job and is very helpful. The service department always does a great job and is very helpful. More

by susan.burnett.12 Verified Customer Verified Customer

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Everything was great until I read the notes. I know what the check engine light looks like and did not mistake that for the trac light. I know what the check engine light looks like and did not mistake that for the trac light. More

by bears2cindy Verified Customer Verified Customer

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Toyota of Santa Cruz is always professional, and helpful. Pablo went above and beyond to answer all my questions and assist with my questions. The shuttle service driver was great as well! Pablo went above and beyond to answer all my questions and assist with my questions. The shuttle service driver was great as well! More

by lizzturner Verified Customer Verified Customer

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Everything was great Quick service. Car was fixed right the first time. Very attentive shop foreman handled my concerns Car was fixed right the first time. Very attentive shop foreman handled my concerns More

by johnm30 Verified Customer Verified Customer

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Great car, great service. I have had very fine experiences in your sales and service departments I have had very fine experiences in your sales and service departments More

by rhoboice Verified Customer Verified Customer

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Knowledge staff at this location, clear communication with regard to services needed and future recommendations, great shuttle service, friendly and consistent with regard to services needed and future recommendations, great shuttle service, friendly and consistent More

by Da1 Verified Customer Verified Customer

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