Pat Frenna | Page 45

One word describes the process Amazing. I did everything over the phone with Rosi and Alan and I couldn't be more thankful for what they did. With a day I was approved and everything was taken care of. Go over the phone with Rosi and Alan and I couldn't be more thankful for what they did. With a day I was approved and everything was taken care of. Gotta say thank you to Pat he got me done with the paperwork in no time. Thank you to everyone who helped me get my new car I love my Mini. You guys ROCK!!!!!! More

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Great Customer Service I purchased my vehicle online and it was pretty easy. Jair the product specialist was wonderful. Very friendly and made himself available to answer I purchased my vehicle online and it was pretty easy. Jair the product specialist was wonderful. Very friendly and made himself available to answer any questions we had. Now just waiting for the delivery of my VW convertible bug! So excited! More

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Best car Buying exprience, the staff at Delray Buick GMC, made it easy for me and my sister, Thank you very much Rosie, Felix,Leon, Alan, Greg, and Pat. Best team. made it easy for me and my sister, Thank you very much Rosie, Felix,Leon, Alan, Greg, and Pat. Best team. More

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Good Expe rience and Fair Price Purchased a 2015 Toyota 4Runner and from start to finish the process was good. Internet pricing was accurate and dealer fees were provided before agre Purchased a 2015 Toyota 4Runner and from start to finish the process was good. Internet pricing was accurate and dealer fees were provided before agreeing on a price. Scott, salesman, was helpful and gave personalized attention to our needs. Adequately knowledgable on a used vehicle not of the dealer's brand (Buick)/GMC). Gregg was straightforward in pricing the truck. Pat in finance is very knowledgable and though he was persisent in explaining the benefits of the various add ons (many of which I wanted before I met with him) he was not pushy. Overall I am very pleased with the experience and I have a high degree of confidence that the car that I purchased. More

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Very Pleasant Experience This was the 3rd or 4th dealership my wife and I visited. We found the experience to be very low pressure and an overall pleasant experience. Not su This was the 3rd or 4th dealership my wife and I visited. We found the experience to be very low pressure and an overall pleasant experience. Not sure if its related to Covid-19 but the showroom and offices were immaculate. Was pleased that we began negotiations with upfront out-the-door pricing with a listing of taxes & fees as well as finance options. Really cut through a lot of typical dealer BS. We had initially dealt with Light house point Buick/GMC but took the drive up here after they became stubborn. I would buy again here based on this visit, and intend to use the free car washed for life offered with my purchase. More

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White glove service at its best! Not enough words to say the superior level of service that I received from the team at Delray Buick! Bill Colarusso, Greg Budd, Felix Gutierrez, Leon Not enough words to say the superior level of service that I received from the team at Delray Buick! Bill Colarusso, Greg Budd, Felix Gutierrez, Leon Timothee, & Pat Frenna...truly a great team that exemplifies the meaning of white glove service. Let me just say that I work for a private bank that is known for its white glove service and when you experience that level of service from a car dealership, it doesn't go unnoticed. I started my car shopping venture a couple months ago prior to the current world pandemic. After visiting Delray Buick, several other dealerships and test driving several vehicles, I ended up back at Delray Buick (online). Although I was still in the market for a vehicle, I had new challenges (as does everyone around the world) such as of working from home, limiting exposure by not leaving the house etc. Delray Buick addressed my concerns without missing a beat. After sending an online inquiry, I was almost immediately contacted by Bill & Felix who both addressed every question and concern that I had regarding the vehicle I was looking to purchase. I then had the challenge of what do I with my trade in? The next day the sales manager, Greg drove to my house and inspected the vehicle right in my driveway! He not only was respectful by wearing gloves and a mask he also gave piece of mind knowing that I didn't even have to leave my home! The third day I was contacted by Pat regarding the "dreaded" financing...he made the process simple and efficient all while be respectful of my time on the phone as I was juggling the never ending video conferences from home. By that afternoon, I had Felix with paperwork in hand driving my new Jag right to my front door! I signed the docs while Felix swapped tags, parked my new car in the driveway and drove off with my trade. I have purchased several cars in my life, but I can tell you two things that have never happened. The first-I have never written a review to this extent before. The second-I have never experienced the level of care and level of service that I had received from this dealership. Mr. Gasper, pay attention as these employees are a true reflection of your dealership and their service should not go unrecognized. Kind regards, Gary F. Griffin More

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Hands-down the best car buying experience we have ever had! Leon Timothee and Pat Frenna were exceptional - this is the place to go if you want fast, friendly, expert care when buying a car or truck. had! Leon Timothee and Pat Frenna were exceptional - this is the place to go if you want fast, friendly, expert care when buying a car or truck. More

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Jonathan was very professional and thorough I didn't feel pressured however I did feel educated after speaking with him. The tip on pulling a boat off the ramp with the rear differential closed the deal for pressured however I did feel educated after speaking with him. The tip on pulling a boat off the ramp with the rear differential closed the deal for me. More

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Great dealership and sales force, from the sales person to management and financing. They worked as a team instead of passing questions off to only the sales person. Rosie was great! to management and financing. They worked as a team instead of passing questions off to only the sales person. Rosie was great! More

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I have NOT gotten my registration from NYS yet. Also I have NOT gotten my temporary registration to drive my NEW car either. It was suppose to be mailed to me by the 18th of this month. I am really upset have NOT gotten my temporary registration to drive my NEW car either. It was suppose to be mailed to me by the 18th of this month. I am really upset and angry. 👺. More

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