Pat Masone | Page 40

Amazing Customer Service I had been to Prestige for service on my previous S60 and was in the market for a new one. The service department was wonderful and the closeness of I had been to Prestige for service on my previous S60 and was in the market for a new one. The service department was wonderful and the closeness of the dealership to my home was perfect for me. I was unsure of their customer service in the selling department until I met Tina! Her time spent with me, my husband and daughter made me realize that this was where I wanted to get my new S60 She walked us through everything with great ease and knowledge and made the experience seamless. She is truly amazing, I couldn't ask for a better salesperson. The finance department was equally stellar! Go to Prestige for your next Volvo, you won't be sorry!! More

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Comfortable and easy My experience at Prestige Volvo was comfortable and easy. No tricks no tactics just helpful and considerate. Tina and Pat worked with me and my budget My experience at Prestige Volvo was comfortable and easy. No tricks no tactics just helpful and considerate. Tina and Pat worked with me and my budget to ensure I drove away in a car I was excited about and could afford. I'll definietely be returning to Prestige Volvo in the distant future ( Volvo's drive forever right?) More

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Only At Volvo HI: I had an incredible Volvo experience with my first Volvo and the love affair lasted 15 years! I just got a new Volvo and the experience was even HI: I had an incredible Volvo experience with my first Volvo and the love affair lasted 15 years! I just got a new Volvo and the experience was even better! My Serve Manger- Patricia, my sales rep -Todd and my finance guy-Pat were all amazing in how they treated me as a customer! They were courteous, informative, educational, genuine and trustworthy. ONLY at Volvo! More

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Great experience! I recommend this place to anybody that wants a smooth transaction. I found this car online and made an appointment to see the car with Lindsey Mastro I recommend this place to anybody that wants a smooth transaction. I found this car online and made an appointment to see the car with Lindsey Mastroianni. When I came in she had the carfax ready and the car ready for me to test drive. She was very knowledgeable with the Volvo brand and competitive brands too. The finance part was easier than I expected thanks to Pat Masone. I recommend tire and wheel protection to anybody, the price is great and worth buying. Thanks for the great experience guys! More

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Most hospitable and professional dealership in area I came to Prestige to look at a used Acura and was immediately impressed that the sales consultant was warming it up and pulled it up close for inspec I came to Prestige to look at a used Acura and was immediately impressed that the sales consultant was warming it up and pulled it up close for inspection before I arrived. I met Todd Garno and we inspected the car together where I noticed the car had brand new tires. Todd told me they put new tires and brakes on their used vehicles so there's "no excuses", which is a clever and inventive way to raise the value of the car (and dealership). Pleased with the car, we landed on a price both parties found agreeable and here is where Prestige Volvo really impresses- I've purchased many cars for myself, family members and friends, and always dread the time it takes from after a deal is made to actually leaving the dealership. This is the fastest completion of paperwork from handshake to handshake I've ever experienced. Everyone involved in the sale (and even some not) was extremely friendly and professional including Tina Bilokin, who referred me to Todd, and Pat Masone, who quickly got me financed, signed, and on my way. This is the type of dealership that treats their clients with care and respect. More

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The Best! The entire crew at Prestige Volvo is top-notch. Deb made the deal do smoothly, Pat helped arrange financing quickly and Jay helped me with a service i The entire crew at Prestige Volvo is top-notch. Deb made the deal do smoothly, Pat helped arrange financing quickly and Jay helped me with a service issue promptly and professionally. A+ experience. More

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Outstanding service by the best customer service department! I have had my Volvo serviced at Prestige Volvo for over 8 years and they have dispersed any misconceptions of car dealers being the too expensive when I have had my Volvo serviced at Prestige Volvo for over 8 years and they have dispersed any misconceptions of car dealers being the too expensive when it comes to car service. Everyone in the service department is helpful, but I would like to commend Patricia Sommerville for her incredible professionalism, expertise, dedication and friendliness. Patricia always seems to go above and beyond to help customers and she is always smiling, no matter what sort of challenges she may be facing. I can go to a service shop closer to my home, but I prefer going out of my way to Prestige because of their unparalleled service. More

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Prestige Volvo was great. From designing the car to ordering the car to negotiating price to accepting delivery to training, Prestige was great. I live in Manhattan and went t From designing the car to ordering the car to negotiating price to accepting delivery to training, Prestige was great. I live in Manhattan and went to Prestige in New Jersey because dealers in Manhattan and Westchester were disappointing in terms of customer service. Tina at Prestige was fantastic. I got amazing customer service (timely and substantive responses) and somehow that great customer service came with a better price as well! What a great leasing experience. More

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Great Experience I just bought my first Volvo from Prestige. I had originally intended to simply go in and look around and maybe take a test drive, not to make a purch I just bought my first Volvo from Prestige. I had originally intended to simply go in and look around and maybe take a test drive, not to make a purchase. However, Deborah Amster-Smith convinced me otherwise. She was incredibly knowledgable and experienced with Volvos, and took extra care to insure that I understood every facet of my new S60. She stressed the importance of coming to her with questions at any time after the purchase, and really made me feel like I was in good hands. I would also like to comment on Pat Masone, who was a delight to work with when it came to financing and paperwork. I would recommend Prestige Volvo to absolutely anyone looking for a car. More

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Continued outstanding service from Prestige We just purchased our second new car from Prestige Volvo. Our former sales rep had retired so we were introduced to Deborah Amster-Smith, who took us We just purchased our second new car from Prestige Volvo. Our former sales rep had retired so we were introduced to Deborah Amster-Smith, who took us through the available inventory and helped us find the car we liked. Deborah was enthusiastic and knowledgeable about the various models we were considering and worked with us for a couple of hours going through how each model might fit into our family's lifestyle. We liked an XC60 that was listed as a demonstrator. We came to what we felt was a good deal. taking advantage of several Volvo-offered incentives, including five years of worry free maintenance. In picking up the car, Deborah had it well prepared and spent 90 minutes with us making sure that the electronics, sound, nav system and the like were ready to go. She even programmed the Sirius radio system to our taste. I was impressed by her professionalism and customer sensitivity. I also want to commend Pat Masone, the finance manager, who found us an interest rate well below what we expected, saving us hundreds of dollars over the life of our loan. We have had good experiences with Prestige Volvo and look forward to a continued strong relationship. More

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