Pat Masone | Page 52

Every employee we worked with was friendly, professional, and extremely helpful. I arrived with a few obstacles and they worked out each and every one of them, including sending a driver to my home to pick and extremely helpful. I arrived with a few obstacles and they worked out each and every one of them, including sending a driver to my home to pick up my wife who met me at the dealership to pick up my new car! More

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Chris was a pleasure to work with. He listened to what I was looking for and gave me the best options that would fulfill my requirements. He was also very prompt in getting back to me when I e-mailed him q was looking for and gave me the best options that would fulfill my requirements. He was also very prompt in getting back to me when I e-mailed him questions and did everything that he said he would do without me having to ask multiple times. When we picked up the new car, he answered all of our questions (before we even asked most of them) and took the time to go through all of the features that the C70 has to offer. He made sure that we were comfortable before we drove off the lot and he was great in dealing with my very excited 8 year old son. Pat closed our loan and processed all of the paperwork. He too was a pleasure to work with. He got us completed and out of the dealership quickly without us feeling rushed. He was very organized and ready to deliver the car when we stepped into the dealership. When we went to the back to look at the car and go over it with Chris, they had a nice little sign specifically to my family. Overall it was a great experience! More

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I am soo thrilled with every department at Prestige Volvo period. The service is impecable and I brag about Preatige all the time to all my friends and family. I am a customer for life. Pat in the busine period. The service is impecable and I brag about Preatige all the time to all my friends and family. I am a customer for life. Pat in the business office is a pleasure. Thank you PrestigeVolvo!!! More

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We came to the dealership to have our Volvo XC90 serviced and left buying a new 2011 XC60. I believe that our Salesman Chris knew the product line very well and was able to work with Pat in the Financing De and left buying a new 2011 XC60. I believe that our Salesman Chris knew the product line very well and was able to work with Pat in the Financing Dept. to make this all work for us. Both Chris and Pat were a pleasure to work with, and I would recommend this dealership exclusively!!! More

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The gentlemen we dealt with at Prestige Volvo were all very courteous, helpful, knowledgeable and not pushy. We are very happy with our new car which we didn't expect to buy the day we came in. Paul Dav very courteous, helpful, knowledgeable and not pushy. We are very happy with our new car which we didn't expect to buy the day we came in. Paul Davis was very knowledgeable about the different models of Volvo and originally showed us 2 white cars which my wife didn't want. He then found an Oyster Grey model which we liked. We were very happy with the financial help we received and everyone we came in contact with at Prestige Volvo couldn't have been more friendlier and professional. We would definately recommend this dealership to our family and friends. More

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This is our 4th Volvo and 1st experience with Prestige Volvo and the BEST SALES TEAM we've worked with to-date. Each team member took great care to ensure exemplary service from the minute we walked in t Volvo and the BEST SALES TEAM we've worked with to-date. Each team member took great care to ensure exemplary service from the minute we walked in the door until the closing handshakes and pecks on the cheek. We got a very fair trade-in on our 2001 Volvo S80 and a really good COSTCO deal on the new XC60 T6. Matt spent enough time making sure we understood the options and values before putting together the spec sheets for us to take home and mull over. He also informed us of the financing options and provided an application to complete in advance. All was in order to speed the process. The necessary data had been entered online and the vehicles were ready for my final "color" decision on the second visit. Richard reviewed the required paperwork with me while Pat drew up the various documents and had the car "Bommerized". Before I drove off the lot, Richard helped me to update my insurance, programmed selected Sirius settings, connected my phone and demonstrated the operation of all the new features. In less than 3 hours I drove off the lot with a Prestige VOLVO Lenny bear in the back seat. My husband was really surprized Prestige had completed the whole transaction in so short a time enabling me to drive home with the new vehicle that day. I feel certain that my after-sale experience with this organization will match the high level of quality service demonstrated so far. More

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I would highly recommend anyone buy a car from Prestige Volve. The ratings go up to 5; but I feel Prestige deserves a 10+ and beyond. When you walk in the door you feel genuinely welcomed. You don't fee Volve. The ratings go up to 5; but I feel Prestige deserves a 10+ and beyond. When you walk in the door you feel genuinely welcomed. You don't feel like your just another client being pressured to buy a car. You feel a real care and concern for you the consumer. My experience with Steve Sargent, Salesman; and Pat Mason, Financial Business Manager; were both outstanding in my opinion were customer service is a top priority. They were very thorough in their expertise and knowledge of the volvo products. I feel they were fair and honest to the point that I felt very confident in purchasing my volvo. I will continue to do business with them in the future; as well as bringing my car in for servicing. I am so happy to be a customer of Prestige Volvo. Kudos to this dealership. Keep up the excellent work. Thank you for being there for me the consumer. Louise C. More

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We had a great experience with Prestige Volvo. Mark, the general manager, and Pat finance manager were very helpful in getting us a good deal on our new car and the trade in. Rich, the sales associate was v general manager, and Pat finance manager were very helpful in getting us a good deal on our new car and the trade in. Rich, the sales associate was very courteous and willing to work with us. This was our first time at Prestige Volvo dealership and so far it has been a pleasure. I am sure we will be back for our next car. We love our Volvo! More

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Staff goes out of their way to accommodate the customers needs/wants. Very professional, efficient, friendly & willing to work with you. Not your typical car salesman mentality - this dealership goes above needs/wants. Very professional, efficient, friendly & willing to work with you. Not your typical car salesman mentality - this dealership goes above & beyond to please tough customers as myself. More

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My girlfriend and I was in the market for a compact SUV. This was our second car buying experience. The first one was with an Audi dealership. This certain Audi dealership was very disorganized. We had to d This was our second car buying experience. The first one was with an Audi dealership. This certain Audi dealership was very disorganized. We had to do all the work for the finance manager to get us approved. So we were kind of traumatized by the experience. Going in Prestige Volvo, we already have a preconceived idea about what a "luxury brand" dealership experience would entail. Boy were we wrong! The minute we stepped in Prestige Volvo, we were greeted by the staff and offered coffee and drinks. The staff was friendly and courteous and we didn't feel out of place. Joel Casser was our sales person. He was courteous and knowledgeable. Pricing was competitive and Joel was able to match and offer the exact price and car that we wanted. Not at anytime we felt pressured by him and we left the dealership feeling happy about our decision. He kept us updated on the status of the car from transport to delivery. Pat Masone was our finance manager. He kept us updated on the status of our loan and approval. He made the financing part of the experience as smooth as possible. Once again, to Joel Casser, Pat Masone and the whole Prestige Volvo staff, Thank you for making this an enjoyable and hassle-free experience. Raymond and Marjorie More

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