Pat O'Brien
Pat O'Brien at Fremont Toyota

Pat O'Brien | Page 38

Service Advisor

Fremont Toyota

5851 Cushing Pkwy
Fremont, CA 94538

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4.7
414 Reviews
4.7

414 Reviews

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414 Reviews of Pat O'Brien

July 28, 2023

Dealership Rating
Employee Rating

Pat is great thanks for my key still Need it cut but fob works Freemont toyota is awesome More

by THENOMADIX
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Fremont Toyota responded

We think so too! Thanks for taking the time to share your experience with us and we look forward to working with you again in the future!

July 20, 2023

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Great service as always with Pat O’Brien. Timely meeting, clear expectations, great sign-off. I want to add that it was good service to remind me about the appointment a day before. Sorry I More

by ANNAMINSK
Service Price Transparency
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Recommend Dealer
Yes
Jul 20, 2023

Fremont Toyota responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Fremont Toyota. All the staff will continue to work hard to provide great customer service for each visit.

July 18, 2023

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Fast, efficient, courteous service. The team even washed and cleaned the vehicle as requested. Thanks Pat and the service team at Fremont Toyota! More

by tatelben
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Recommend Dealer
Yes
Jul 19, 2023

Fremont Toyota responded

Thank you so much for taking the time to leave this review of your recent experience at Fremont Toyota. We're sincerely thankful for not just your patronage, but also your praise. Without customers like you, we wouldn't be able to do what we love. We look forward to working with you again in the future!

July 16, 2023

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Customers service is very good. They explained to me the issue and to resolve the problem. Estimated time to complete the job is close to what is promised. More

by GMRONQUILLO
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Service Communication
Recommend Dealer
Yes
Jul 17, 2023

Fremont Toyota responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Fremont Toyota. All the staff will continue to work hard to provide great customer service for each visit.

July 10, 2023

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After paying $2970 for the 120K major service for my 4Runner Limited, on June 30th, 2023, we drove to LA and when driving downhill and curved road, the suv is shaking so hard and we almost had big acci More

by YILICAUS
Service Price Transparency
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Recommend Dealer
No
Jul 12, 2023

Fremont Toyota responded

We regret to hear that you had this experience, and we would like to speak with you more regarding your recent visit. At Fremont Toyota, customer safety and satisfaction are of utmost importance to us. At your convenience, please contact General Manager, Bill Mason, at bmason@fremonttoyota.com so we may personally address your concerns, and try to restore your confidence in our business. Thank you.

July 08, 2023

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Above and beyond service. Got me in and out with no appointment. Every member of the service team was helpful and polite More

by gsmith27
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Recommend Dealer
Yes
Jul 10, 2023

Fremont Toyota responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Fremont Toyota and we hope to see you again soon.

July 05, 2023

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Everything was good except the credit card machine was out and as a result service adviser if i am correct Pat wrote down the credit card number on some paper. Need to ensure it does not go to wrong hands More

by bachchi2002
Service Price Transparency
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Recommend Dealer
Yes
Jul 07, 2023

Fremont Toyota responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Fremont Toyota for your service needs and we hope to see you back again in the future.

July 05, 2023

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Very professional and courteous. Maintenance done in a timely manner. Price of service acceptable. I'll be back in the near future. More

by tuazondominic
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Recommend Dealer
Yes
Jul 07, 2023

Fremont Toyota responded

Thank you for giving us 5 stars! We think you made an excellent choice, and we thank you again for choosing to work with us at Fremont Toyota. We are always here if you need anything else!

June 28, 2023

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I had my appointment last Saturday, June 24, 2023. Maria is very accommodating! Great service! More

by RamosC
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Recommend Dealer
Yes

Other Employees Tagged: Maria Castillo

Jun 29, 2023

Fremont Toyota responded

What a testimony indeed! Thank you so much for the incredible words about our service department and thank you so much for your business! We hope to continue to see you at Fremont Toyota. Have a fantastic day!

June 23, 2023

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Employee Rating

Very helpful, speedy service! Was able to fix up my car in a couple of days, and gave great advice to keep things running smoothly. More

by sophiacwag
Service Price Transparency
Recommend Dealer
Yes
Jun 23, 2023

Fremont Toyota responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Fremont Toyota. Feel free to stop back in if there's ever anything else you need from us!

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