Patricia Naylor | Page 2

Repair took much longer than expected and there was another issue after I picked up my vehicle. The service department failed to use the best number provided and communication was sparse at best. another issue after I picked up my vehicle. The service department failed to use the best number provided and communication was sparse at best. More

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I don't even know where to start with this LESS THAN PLEASANT experience today. Let's just say, that it was the worst service experience and 6 1/2 hours that we will never get back. I scheduled a prot PLEASANT experience today. Let's just say, that it was the worst service experience and 6 1/2 hours that we will never get back. I scheduled a protective coating service and an oil change to get done on my car that I bought new site unseen. When I bought the car, they promised us a loaner car to take off site to go grab some lunch and buzz around while it was getting coated. When my husband showed up at 9:30 am, the service department said the car wasn't even on the schedule. They blamed the poor sales guy who was out at his mother's funeral and that it was his fault. Also, do you think they upheld their end about the loaner car? UMMMM NO!!!! My husband tried to get updates throughout the morning on how it was going, only to get an attitude from a cocky desk guy who told him only about 10 more minutes. Then finally at 2:45pm it made it to the lift for the oil change. Finally at almost 4:00pm my car was "ready". When my husband went out to look the car over there was pink soap running down the back hatch. He went to find the manager to show him the "quality of work" that his people did and all the manager said was "sorry" never making any effort or wanting to make it right. My husband was also promised a full tank of gas before he left. Do you think that happened? xxxx no! He left with only the half a tank of gas which was still in it from the drive up there this morning. Unfortunately, because of this horrible day of customer service, Laird Knoller has now lost a repeated customer who has bought the last 5 suv's and trucks sight unseen from them, not to mention the multiple people we have referred to your store from the Wichita area. Worst service experience ever. I am disappointed that I had to give you even a 1 star rating because you don't even deserve that!!!! More

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The best Got in and out really fast Always very professional and courteous And they have the best waiting lounge. Love the free coffee and the comfortable Got in and out really fast Always very professional and courteous And they have the best waiting lounge. Love the free coffee and the comfortable chairs. More

by DANNYPEWE Verified Customer Verified Customer

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Professional A-1 service as always. We're always treated with respect and we really appreciate the shuttle ride back to work. Noller Ford really takes care of thei A-1 service as always. We're always treated with respect and we really appreciate the shuttle ride back to work. Noller Ford really takes care of their customers. perhaps someday we will be able to buy a vehicle from them and if we do we expect to have the same kind of wonderful treatment More

by WALKAT57 Verified Customer Verified Customer

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Warranty recall Shop people were great. Waiting area was clean, well lit, and the coffee machine was great. Many courtesy drivers asked if we all needed rides anywhe Shop people were great. Waiting area was clean, well lit, and the coffee machine was great. Many courtesy drivers asked if we all needed rides anywhere. More

by devild9864 Verified Customer Verified Customer

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Always a smooth experience Everyone is always very helpful. Everyone was concerned we were satisfied and the work was done correctly. They are good about letting you know statu Everyone is always very helpful. Everyone was concerned we were satisfied and the work was done correctly. They are good about letting you know status of work. More

by boomeraaa Verified Customer Verified Customer

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10,000 mile service. Everything was fine with the actual service, only gripe I had with it all was that the service technician left oily fingerprints on the inside of my d Everything was fine with the actual service, only gripe I had with it all was that the service technician left oily fingerprints on the inside of my drivers side door panel. More

by DANMARKGIRL Verified Customer Verified Customer

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Top notch service I get scheduled for service quickly. I have options to leave or stay. I trust the service team to do the right things for my car. I trust them to have I get scheduled for service quickly. I have options to leave or stay. I trust the service team to do the right things for my car. I trust them to have reasonable fees and wait times. More

by agouldsmith06 Verified Customer Verified Customer

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Rollie did a fantastic job as always. He always keeps me inf Excellent. Rollie did a fantastic job as always keeping me informed as to what is going on with my vehicle. I will continue to come here. Excellent. Rollie did a fantastic job as always keeping me informed as to what is going on with my vehicle. I will continue to come here. More

by 5246 Verified Customer Verified Customer

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Awesome Wayne and his team are always looking out for my best interest, My SHO has never been better taken career of. Could not maintain this American masterp Wayne and his team are always looking out for my best interest, My SHO has never been better taken career of. Could not maintain this American masterpiece without them. More

by MatthewMemmer Verified Customer Verified Customer

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