Patricia Terrazas | Page 10

Everyone was polite and helpful. The financing was quick and easy once we settled on a price. Was a bit frustrating at first when the manager increased the cost of the car by $12k. The financing was quick and easy once we settled on a price. Was a bit frustrating at first when the manager increased the cost of the car by $12k. Once we got past that hurdle everything went smoothly. More

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They were very hospitable, good customer service and they were sensitive to our needs and what we were able to afford. I’d definitely come back to buy another car. were sensitive to our needs and what we were able to afford. I’d definitely come back to buy another car. More

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Very friendly and professional we bought 2 vehicles same day it was a good experience I recommend Ford front royal day it was a good experience I recommend Ford front royal More

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This is my honest review. Purchased a 2013 BMW x5d from them back in February 2023. First off, asked for the price of the vehicle which was advertised at $15,900. Was told tha Purchased a 2013 BMW x5d from them back in February 2023. First off, asked for the price of the vehicle which was advertised at $15,900. Was told that it would be an extra $1175 to PDI vehicle. Normally when you advertise a vehicle that means everything is included and I would assume they marked it up enough to include inspecting and reconditioning if needed. They agreed to the price as advertised. I communicated with Chris the salesman that I would be down the next day to look at and purchase the vehicle if everything was good. Had clean carfax but asked if the vehicle was damaged at all. He said it was clean. The next day, we drove 2 hours 45 minutes and I got a text 15 minutes away that the vehicle is still in service and would not be able to be taken that day. No big deal considering I didn't know if I would be purchasing the vehicle but I was prepared to. After arriving and looking over the vehicle with the intake pulled off and they were replacing the glow plugs due to check engine light. The dealership was waiting for intake gaskets to put back together. I was also told the mechanic working on the vehicle was a former BMW tech and knew what he was doing. The vehicle was clean but was damaged in the rear previously. It wasn't terrible but clearly slightly damaged. I was still interested in purchasing the vehicle. After looking over the numbers I asked if they would replace the glow plug module while they are in there. Researching it is common for bad glow plugs to damage the module so I figured to have that replaced while the intake is off . They agreed if it was not super expensive. ($150 part). Purchased the vehicle that day and since I drove 3 hours I worked with them to meet me half way when the vehicle was ready. Chris confirmed the vehicle was ready but the glow plug module was on backorder. He said he would have parts order and they would mail to my house. Picked up the vehicle half way the following week. They did replace the tires which I was not expecting, was happy with that. Got the vehicle home and all was good. A week later the add oil light came on. Chris never provided me with the final repair order which I requested. I added a quart and just went ahead and order a whole oil change kit approved by BMW. I went to change the oil and the oil was never changed and was black as could be. For 300 miles, the oil shouldn't look like that if it was recently changed. The oil filter was almost collapsed which also tells me the oil was never serviced. I texted Chris to see if the glow plug module was ordered yet and he said he would get with parts to make sure. Never heard back about it. I went ahead and pulled the intake manifold off to make sure everything was properly put back together and if they replaced intake gaskets. Lo and behold they only replaced 6 of the 12 o-ring gaskets. The other 6 were as hard as a rock. Overall not a BIG deal but this just goes to show a few things about the place. The moral of the story, get everything in writing on the "we owe". Get proper documentation and make sure you sign off on it. The vehicle should be reconditioned with the advertised pirce. This was not a "fast lane" vehicle that dealers typically do. For Nearly $16k for a 10 year old vehicle, I wasn't expecting perfection but I expect a dealership to do proper and simple things. I think if they were selling this vehicle locally they would have done a little more to keep business coming back. I do not enjoy leaving negative reviews but I believe in accountability. More

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Marco was very knowledgeable. Then entire staff was friendly and accommodating, we were even offered pizza! Best car buying experience! Thanks a million, y'all! Then entire staff was friendly and accommodating, we were even offered pizza! Best car buying experience! Thanks a million, y'all! More

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Unfortunately, my purchase didn’t go through as planned after driving 1.5 hours only to be told that the vehicle I came for was sold the evening before after I had an appointment to see it. Upon arriving, after driving 1.5 hours only to be told that the vehicle I came for was sold the evening before after I had an appointment to see it. Upon arriving, I was shown the vehicle, allowed to test drive it and begin processing when I’m told that it was not available. There was a lack of communication between all sales staff / management or lack of procedures. It turned out a day later that sale fell through. It was only by the persistence of my salesman Jennifer that made the purchase possible. The purchase worked out eventually but the overall experience was frustrating. More

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Jessica was extremely helpful with helping us decide a car for trade in. I would definitely recommend Jessica for anyone who needs a car. car for trade in. I would definitely recommend Jessica for anyone who needs a car. More

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Working with Nishi and Tony was a fantastic experience. The kindness, professionalism, and patience exchanged with the team at Front Royal Ford is one that I will refer others to. Discussions with other te The kindness, professionalism, and patience exchanged with the team at Front Royal Ford is one that I will refer others to. Discussions with other team members on the technical and mechanical aspects of the vehicles provided confidence that I was making the right decision. I am very much enjoying my GMC 2500 AT4 with zero buyers remorse. Thank you all at Front Royal Ford! More

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Marco and Tony worked hard and efficiently to earn my business. I appreciate the honesty and the friendliness from them. They were thorough in what they could do for me and not pressuring, just good co business. I appreciate the honesty and the friendliness from them. They were thorough in what they could do for me and not pressuring, just good conversation and fully answered questions and concerns. Thanks to everyone I worked with. James. More

by jflyrun Verified Customer Verified Customer

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Tony was absolutely fabulous! My sales person gave us numbers for something we weren’t interested in, however Tony fixed the issue and it was a smooth process. They provided a cou My sales person gave us numbers for something we weren’t interested in, however Tony fixed the issue and it was a smooth process. They provided a couple of maintenance requests before we bought it and had no issue doing so. More

by arthomas_3 Verified Customer Verified Customer

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