Patricia Terrazas | Page 9

I have needed a new car for more than a year but I absolutely HATE new car shopping…After my kids convincing me to go to car shopping and despite my three requirements (new NOT used, hard topped and v absolutely HATE new car shopping…After my kids convincing me to go to car shopping and despite my three requirements (new NOT used, hard topped and very specific set of color options), a salesman tried to convince me to buy a soft topped car with 6,000 miles put on by the previous owner (a fellow salesperson) and one of my least favorite colors. We left the other dealership. My son remembered a friend at Front Royal Ford and we headed straight there. RODRIGO BERNABEU to the rescue! He only showed me cars I was interested in, fully listened to me, treated me better than I have ever experienced at a car dealer and it was quite easy to find exactly what I wanted ~ not what the dealership wanted to get rid of. Rodrigo helped restore my faith that not all car dealers are bad. He is young but has learned well from his mentors. He treats people with respect and will go far with his work ethics and serving the customer attitude. I will gladly return to and refer friends to Front Royal Ford and especially Rodrigo Bernabeu! More

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Nishi was an absolute pleasure working with. She was very attentive and understanding with regards to our concerns with purchasing an older vehicle. There was no pressure to buy and even no pres She was very attentive and understanding with regards to our concerns with purchasing an older vehicle. There was no pressure to buy and even no pressure to stay when we originally couldn't reach an agreement. Patricia in finance was also great to work with. Again, no rush and very understanding when we had to wait to contact my bank to allow a funds transfer. If in a situation where I need another vehicle, I won't hesitate to come back. More

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Very helpful in finding the right vehicle for my needs & my budget. I was very pleased with the salesman, Bobby Wilkerson & his manager. my budget. I was very pleased with the salesman, Bobby Wilkerson & his manager. More

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These guys went above and beyond and I will not shop anywhere else. They exceeded every other place I have shopped, ever. anywhere else. They exceeded every other place I have shopped, ever. More

by lisa.s.kidwell Verified Customer Verified Customer

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Jessica was a knowledgeable, honest and friendly sales rep. I enjoyed working with her. I was on a very limited time schedule. She was so efficient, I was in by 9am and out by 10:30am. I was only ther rep. I enjoyed working with her. I was on a very limited time schedule. She was so efficient, I was in by 9am and out by 10:30am. I was only there to test drive a car but left buying an incredible vehicle. I will definitely use Front Royal Ford again on my next purchase. Jessica was a great hire! Well done Front Royal Ford! More

by Robert N Verified Customer Verified Customer

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We had a great experience worked with Marco. I was apprehensive at first. Marco actually made buying a car pleasant. Highly recommend Marco. Thought ai had a problem ,he was right on it to g I was apprehensive at first. Marco actually made buying a car pleasant. Highly recommend Marco. Thought ai had a problem ,he was right on it to get me an answer. Also, Patricia the finance manager was so helpful, courteous. The floor manager came over and spoke with us also. Everyone was helpful and professional. Highly recommended by this happy customer. Thank you Marco and all at front royal Ford. We will be back. More

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Everyone was polite and helpful. The financing was quick and easy once we settled on a price. Was a bit frustrating at first when the manager increased the cost of the car by $12k. The financing was quick and easy once we settled on a price. Was a bit frustrating at first when the manager increased the cost of the car by $12k. Once we got past that hurdle everything went smoothly. More

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They were very hospitable, good customer service and they were sensitive to our needs and what we were able to afford. I’d definitely come back to buy another car. were sensitive to our needs and what we were able to afford. I’d definitely come back to buy another car. More

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Very friendly and professional we bought 2 vehicles same day it was a good experience I recommend Ford front royal day it was a good experience I recommend Ford front royal More

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This is my honest review. Purchased a 2013 BMW x5d from them back in February 2023. First off, asked for the price of the vehicle which was advertised at $15,900. Was told tha Purchased a 2013 BMW x5d from them back in February 2023. First off, asked for the price of the vehicle which was advertised at $15,900. Was told that it would be an extra $1175 to PDI vehicle. Normally when you advertise a vehicle that means everything is included and I would assume they marked it up enough to include inspecting and reconditioning if needed. They agreed to the price as advertised. I communicated with Chris the salesman that I would be down the next day to look at and purchase the vehicle if everything was good. Had clean carfax but asked if the vehicle was damaged at all. He said it was clean. The next day, we drove 2 hours 45 minutes and I got a text 15 minutes away that the vehicle is still in service and would not be able to be taken that day. No big deal considering I didn't know if I would be purchasing the vehicle but I was prepared to. After arriving and looking over the vehicle with the intake pulled off and they were replacing the glow plugs due to check engine light. The dealership was waiting for intake gaskets to put back together. I was also told the mechanic working on the vehicle was a former BMW tech and knew what he was doing. The vehicle was clean but was damaged in the rear previously. It wasn't terrible but clearly slightly damaged. I was still interested in purchasing the vehicle. After looking over the numbers I asked if they would replace the glow plug module while they are in there. Researching it is common for bad glow plugs to damage the module so I figured to have that replaced while the intake is off . They agreed if it was not super expensive. ($150 part). Purchased the vehicle that day and since I drove 3 hours I worked with them to meet me half way when the vehicle was ready. Chris confirmed the vehicle was ready but the glow plug module was on backorder. He said he would have parts order and they would mail to my house. Picked up the vehicle half way the following week. They did replace the tires which I was not expecting, was happy with that. Got the vehicle home and all was good. A week later the add oil light came on. Chris never provided me with the final repair order which I requested. I added a quart and just went ahead and order a whole oil change kit approved by BMW. I went to change the oil and the oil was never changed and was black as could be. For 300 miles, the oil shouldn't look like that if it was recently changed. The oil filter was almost collapsed which also tells me the oil was never serviced. I texted Chris to see if the glow plug module was ordered yet and he said he would get with parts to make sure. Never heard back about it. I went ahead and pulled the intake manifold off to make sure everything was properly put back together and if they replaced intake gaskets. Lo and behold they only replaced 6 of the 12 o-ring gaskets. The other 6 were as hard as a rock. Overall not a BIG deal but this just goes to show a few things about the place. The moral of the story, get everything in writing on the "we owe". Get proper documentation and make sure you sign off on it. The vehicle should be reconditioned with the advertised pirce. This was not a "fast lane" vehicle that dealers typically do. For Nearly $16k for a 10 year old vehicle, I wasn't expecting perfection but I expect a dealership to do proper and simple things. I think if they were selling this vehicle locally they would have done a little more to keep business coming back. I do not enjoy leaving negative reviews but I believe in accountability. More

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